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Old 14th July 2009, 07:08   #31
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Something is not right, either there's a misprint or you have an old manual. They are recommending Fuel filter change also at 1-1.5k run,/ 1st service. I have seen a Service bulletin circular myself for fuel filter change at 30k kms only. Rahul, can you check with the CS again and clarify.
You are correct DADU..This is a misprint which was confirmed by TML CS. Fuel Filter change is at @30k kms only. I guess its a misprint on the oil change @ 5k kms also.Kya TATA.. !
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Old 14th July 2009, 09:08   #32
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Talking Misprints on service manuals....Wow

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You are correct DADU..This is a misprint which was confirmed by TML CS. Fuel Filter change is at @30k kms only. I guess its a misprint on the oil change @ 5k kms also.Kya TATA.. !
This makes it clear, TML intends its Safari owners not just to be proficient in vehicle technicals but also impromptu mechanics who the service intervals as well irrespective of what the manual says.......thank you for your coaching attempts....!!!!
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Old 14th July 2009, 18:13   #33
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Latest update - 14th July

1. Auyush Motors - doesn't know what does new safari 2.2 Dicor Service manual says, i received a call in the morning and promised that they will come back on the status of successful registration of my first service and oil change. Still waiting at the end of the day !

2. Sterling Motors - Again called up today to check if my insurance policy i.e. abt 1.5 months after I purchased the vehicel has been receieved - standard response that I have been receieving for last 3 weeks - " I will just check and call you back" - No one called back as usual

- On my request for quote for anti-rust treatment + Sound Deadening Pads from Wurth that is detailed on - Tata Motors Customer Care :: Anti-rust Treatments

is still pending since last 2.5 months - one month before I received the delivery - I requested the details and was told they are getting from TATA directly as no one else has requested till date. After 2.5 months and 4-5 meetings, atleast 10 followups on phone. The status is still - Wurth guy came yesterday but they forgot to get the pricing. I have strictly told them to get me the costing by 4 pm. Sadly these dates/times never come.

So again waiting for one more day - TATA execellent customer care at play i.e. after escalating it via their customer care, Regional Rep, Fax to TATA and so many follow-up at their dealers.

If I would have been responsible for this function in TATA Motors - I would have seriously concerned abt my ability to make any difference to my customer service abilities. TILL DATE - NO ONE HAS TAKEN ANY FEEDBACK FROM ME. So typical India company behaviour - don't note down any feedback which is is bound to be negative so no explainations etc on powerpoint/excel and we can show - actually feedback from customer is improving Similar to what our police does all the time - NO FIR lodged and hence no crime in my district.

This thread must be a great learning for all TATA potential and existing customers..
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Old 14th July 2009, 18:53   #34
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This thread must be a great learning for all TATA potential and existing customers..
Nah, we already know , and told you so . As much as team bhp is a sympathetic ear to your problems, I must add that some of us , just like your family members , did tell you , especially after finding your dealer's competence to sell you the car, to reconsider. I guess its too late now . It is not without reason that we bash tata dealers and ASC's . At least we have more company now
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Old 14th July 2009, 19:43   #35
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Nah, we already know , and told you so . As much as team bhp is a sympathetic ear to your problems, I must add that some of us , just like your family members , did tell you , especially after finding your dealer's competence to sell you the car, to reconsider. I guess its too late now . It is not without reason that we bash tata dealers and ASC's . At least we have more company now
- GREENHORN : you are really rubbing it hard, how do I transfer these hard feelinga to Mr. TATA Motors? They have closed all their ear/eyes - they hear what they want to hear !
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Old 14th July 2009, 19:50   #36
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HAving worked in Indian companies as well as MNCs, I can assure you that the selective hearing disease is rampant across all companies, except at very senior CEO levels. Also, the rest of the organization works very diligently to not let the CEO get to hear these things in the first place. As I have suggested elsewhere, one thing you can do is for some of the aggrieved Safari owners to put together an objective report, and get it into Mr Tata's hands. It may not do you any good, but it will definitely not do you any harm. And long term, I am sure some good will come of it.
My two cents.
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Old 14th July 2009, 20:14   #37
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Tell me something, why do not all you guys (tata owners facing such ludicrous problems) put together a joint complain and go to the courts? I think this way the cost gets divided and also the effort required is minimized. I think its high time that the Tatas learnt a lesson. The problem seems to be acute up their in the North. Comparatively when I look at the dealers here, particularly the likes of Autofin, I think they are angels really! But irrespective of everything else I do not think bouncing ideas and cribbing about Tata here really gets you any real mileage. You guys really need to come together under one umbrella and slap them with a good few million rupees of suit for mental harrasment, poor service yada yada...

Vivek, about that insurance buddy I think you are barking up the wrong tree. It never works that way. If you are serious about it just open the cover note and find out the phone number of their offices or the india wide toll free number. Call them up and tell them your cover note number and ask them why have they not sent you the policy till date. You will get it by post within 7 days. Your dealer will never be able to get it for you as it is directly dispatched to the policy holder's address by the insuring company's central mailing dept. If you have not yet got the policy and assuming that the dealer actually filed the policy with the insurer it is the fault of the insuring co. and not the dealer's that you have not yet recieved the policy document.

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Old 14th July 2009, 20:21   #38
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- GREENHORN : you are really rubbing it hard, how do I transfer these hard feelinga to Mr. TATA Motors? They have closed all their ear/eyes - they hear what they want to hear !
I've been through what you've been through - though not with the buying, but with the ownership. Put yourself in my shoes and you'll probably understand

I've not idea about the latter either. Every time I try to give some constructive feedback, they try to either clam up, go into damage control mode, even when not required, and they delegate it back down to the regional offices. even if i try to escalate, they just keep sending back to the regional offices to take care of.
If i call their toll free number, prolly some CSR will take it down diligently, and it will be sent again to the regional office, and become yet another statistic.

Not quite unlike skoda, but everything wrong is in place.
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Old 14th July 2009, 21:37   #39
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Tell me something, why do not all you guys (tata owners facing such ludicrous problems) put together a joint complain and go to the courts? I think this way the cost gets divided and also the effort required is minimized. I think its high time that the Tatas learnt a lesson. The problem seems to be acute up their in the North. Comparatively when I look at the dealers here, particularly the likes of Autofin, I think they are angels really! But irrespective of everything else I do not think bouncing ideas and cribbing about Tata here really gets you any real mileage. You guys really need to come together under one umbrella and slap them with a good few million rupees of suit for mental harrasment, poor service yada yada...
I am willing to help and be part of any joint effort to put TATA in right place and get closure to this mental harassment. Any one else?

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Vivek, about that insurance buddy I think you are barking up the wrong tree. It never works that way.
I agree, however these guys got the insurance and told me that policy would be there in whatever days - and hence the follow up, otherwise i would just have got it done myself. If you offer a service..then offer it proper or don't is my point.

And the real reason for follow-up is that this is company registered vehicle. The policy would go to registered address in the name of company - and you can well imagine tracking it then would be a nightmare !!!! Hence the need to follow-up so that I can ensure that I get policy in my hand.

These guys really have thick skins..and the point is these guys can really face off without doing anything at all for long-2 time and blurt out blah-2 and passing on responsibility to anyone else othen then themselves. Having bitten number of times by these Sterling Motors - I still wonder what goes on between them and TATA that these guys are so fiercely protected by TATA.

Last edited by vivek.singh.73 : 14th July 2009 at 21:45.
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Old 14th July 2009, 21:53   #40
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I've not idea about the latter either. Every time I try to give some constructive feedback, they try to either clam up, go into damage control mode, even when not required, and they delegate it back down to the regional offices. even if i try to escalate, they just keep sending back to the regional offices to take care of.
If i call their toll free number, prolly some CSR will take it down diligently, and it will be sent again to the regional office, and become yet another statistic.
This is how you can best sum up the experience with their customer service - just become one more statistic. I suspect that their action point is somehow related to

1. Lung Power - I have seen many ppl shouting away to glory in workshops/showrooms and they get their way and attention.
2. Muscle power - Same as above, I have seen some service advisors manhandled to get their warranty claim processed.
3. Connections - It seems half of junta is there with connections (police, DM office, RTO etc) trying to get warranty replacement or discount on service - and they also get their way.
4. Big Time Engine problem. - The qualification is again as understood by TATA and whatever qualification criteria they have.

If your problem is not routed through any of these 4 category - you would only be a Stat for TATA and their dealers. They pretend to listen but they actually they don;t. Your problem is not actually(officially) a problem for them. Its all crib-=talk for them i.e. this customer (@ggA$) is actually trying to get some freebies from the mighty TATA group !!!!

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Old 14th July 2009, 22:19   #41
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Originally Posted by Zappo View Post
Tell me something, why do not all you guys (tata owners facing such ludicrous problems) put together a joint complain and go to the courts? I think this way the cost gets divided and also the effort required is minimized. I think its high time that the Tatas learnt a lesson. The problem seems to be acute up their in the North. Comparatively when I look at the dealers here, particularly the likes of Autofin, I think they are angels really! But irrespective of everything else I do not think bouncing ideas and cribbing about Tata here really gets you any real mileage. You guys really need to come together under one umbrella and slap them with a good few million rupees of suit for mental harrasment, poor service yada yada...
If skoda can screw their niche market, get hit with a lawsuit like harish's and not care, then a big industrial house like tata can sucker tens of thousands of their customers because of their sheer incompetence, and not care. Besides, its not like the lawsuit angle has not been tried before. Look at Varunroy and doc Pullockaran. their cases have been going on for a lot longer than harish's , and either of them is yet to bear fruit.

The only thing that can be done is where it matters to them. their sales and their after sales. only by keeping numbers low for either of these will the higher ups notice. Going by the way their dealers and ASC's act, i think it can be accomplished without us doing anything But people need to be discouraged from buying tata cars and going to tata dealerships until tata decides to take real action - they are capable of doing it - Remember the indica V2?

The only problem is that the higher ups who can do something seem to be engrossed with the nano at the moment (indica vista abs & airbags? indigo vista? ) , and simply dont give a damn to anything else. the nano itself is a 50 50 thing at the moment. if they manage to pull it off right, and the nano doesnt have any quality issues then it will be back to business as usual and milking poor unsuspecting customers for engine flushing and decarbonizing on each and every nano, and the rest of us tata owners will probably be even more marginalized -indica vista and safari customers will be laughed at by tata mechs because the nano will make the bottom line of service quality go down even further, and we will be seen as pain in the asses who expect too much (probably this is how they think of fiat customers right now) . Else it will turn people off tata products in a big way, and tata will have to earn the trust of customers, and people will go to them because they want to.

At the moment, all this is just wishful thinking

Last edited by greenhorn : 14th July 2009 at 22:22.
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Old 15th July 2009, 13:57   #42
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Update 15th July

1. My Vehicle is not registered on TATA CRM - and my first service is still not recorded. means lots of problem going forward !!! - This is after 1.5 Month after purchasing the vehicle.

2. As per Auyush Motors - No oil change required on first service, and my service book is incorrect. I dunno what to beleive and what not to.

3. Still no sign of Sterling Motors and their stories..


Great going TATA, let me see how long does it take....
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Old 15th July 2009, 18:47   #43
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1. As per Auyush Motors - First service doesn't require oil change, service book is wrong

2. Engine oil recommended as per Auyush Motors is Castrol GTD only and this is what they use for SAFARI 2.2 Dicor. He has confirmed this with his TATA service manager.

What am I supposed to do - who is correct with respect to service schedule?

and Service manual clearly says the following - as usual tata CRM/ everyone says - we will check and revert. THIS IS NOT ROCKET SCIENCE !!

ENGINE OIL - Castrol GTX (Diesel) or HP MILCYTURBO PLUS

SafariDicor.pdf - By Nitro PDF Software

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Old 15th July 2009, 18:59   #44
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call up customer care! Ask to talk to the safari specialist. GTD is the wrong oil. jkdas got his changed to GTX for free when our local TASC tried to pull this on him. talk to the safari mech, and do not let him convince you otherwise
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Old 15th July 2009, 20:06   #45
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Originally Posted by vivek.singh.73 View Post
Update 15th July

1. My Vehicle is not registered on TATA CRM - and my first service is still not recorded. means lots of problem going forward !!! - This is after 1.5 Month after purchasing the vehicle.

2. As per Auyush Motors - No oil change required on first service, and my service book is incorrect. I dunno what to beleive and what not to.

3. Still no sign of Sterling Motors and their stories..


Great going TATA, let me see how long does it take....
First thing first-I empathise with you and understand what your are feeling, it is not that you can not get those things done elsewhere, ut the sense of being given shortchange STAYS! IMHO you can try following
National Consumer Helpline - 1800-11-4000 Jago Grahak jago,Complaint Management System

It is not that i am very confident of outcome or positive result but it will definitely do following things

a) Vent your feelings at right platform
b) Will not cause immense pain to do it
c) Won't cost you much either in terms of money or time
d) May help others in having a common forum (legally)
e) Might be able to get heard at the top !

all the best
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