Go Back   Team-BHP > BHP India > Team-BHP Reviews > Test-Drives & Initial Ownership Reports


Reply
 
Thread Tools Search this Thread
Old 29th September 2009, 01:41   #16
BHPian
 
Join Date: Sep 2009
Location: Bombay
Posts: 609
Thanked: 654 Times
Default

Quote:
Originally Posted by aarenes View Post
@ Invidious - was this at Concorde, Prabhadevi?
I had a horrendous experience myself there today where the Punto alloted to me was delivered to someone else. All this while, my case was being handled by one sales guy who was excellent. His name is Ashish and he is down with Malaria too...

Sounds too much of a co-incidence!!!

Mid you - my experience of the test drive, pre-sales, sales, finance etc all has been good and there was decent followups by them.

But they have messed up big time on the D day
Yea mate - same chap - Ashish - he was quite good; shame he is down with malaria. The new one was complete retard.
invidious is offline   Reply With Quote
Old 29th September 2009, 01:42   #17
BHPian
 
raamki's Avatar
 
Join Date: Jul 2009
Location: Bangalore
Posts: 362
Thanked: 34 Times
Default

yikes!! sorry about the experience buddy, i cannot imagine how i would've reacted in the same situation! anyway, put it all behind you and if the car is all well, we're looking forward to seeing pics of her!!
raamki is offline   Reply With Quote
Old 29th September 2009, 01:59   #18
BHPian
 
Join Date: Sep 2009
Location: Bombay
Posts: 609
Thanked: 654 Times
Default

Ok - for those who asked - yep the showroom was Concorde Motors @ Prabhadevi. To be honest, baring one Ford the rest of my cars have been Suzukis and the dealer has been the same - Vitesse - never had such an experience. Anyhow, an expat Aussie friend bought a CRV here in Bombay and it was the same issue - the fuel ran out within a few minutes of delivery. The dealer was somewhere in Goregaon. I wouldn't have been annoyed if the moron had told me that there is no petrol and I need to fill it. I was annoyed because he assured me TWICE that there is 5 liters of fuel in there and then after the car stalled insisted that it was there. Such people should be fired.
invidious is offline   Reply With Quote
Old 29th September 2009, 04:02   #19
BHPian
 
Caramelo's Avatar
 
Join Date: Nov 2008
Location: ahmedabad
Posts: 769
Thanked: 13 Times
Default

they filled it eventually ... now you should forget about it.just think of it as a bad dream. i am sure Linea will be a fill and forget it job. . no more troubles that is.

congratulations on your new linea! how about some pics.


@ retard sale guys. they will always be the same. any brand, any place any showrooms.

Last edited by Caramelo : 29th September 2009 at 04:04.
Caramelo is offline   Reply With Quote
Old 29th September 2009, 06:47   #20
BHPian
 
Join Date: Jul 2009
Location: Mumbai
Posts: 116
Thanked: 0 Times
Default

Quote:
Originally Posted by Caramelo View Post

@ retard sale guys. they will always be the same. any brand, any place
You know, Ashish was so good as a sales person. Ashish did not once give me a reason to call up as he would call me back at necessary instance. Simply superb. Too bad the other staff did not match up his level.

I am assuming if he was not down with Malaria, I would have my punto with me and would have to forget my incident here

http://www.team-bhp.com/forum/indian...d-instead.html (Dussera today - Was expecting delivery of my Punto 1.3 MJD.. instead ....)
aarenes is offline   Reply With Quote
Old 29th September 2009, 08:22   #21
BHPian
 
NutsNBolts's Avatar
 
Join Date: Jul 2009
Location: Kochi
Posts: 796
Thanked: 20 Times
Default

Congrats invidious. While going through your experience, I was remembering SUV, as mentioned by him. "A Cloudy Morning" start, I would say. Do load pics of the FTA.
NutsNBolts is offline   Reply With Quote
Old 29th September 2009, 08:43   #22
Awaiting Email Confirmation
 
Join Date: Mar 2009
Location: ............
Posts: 3,260
Thanked: 4,212 Times
Default

Congratulations, invidious, on buying Fiat Linea FTA. I have booked a Fiat Linea 1.4 petrol FTA Emotion Pack and I am awaiting delivery.

I too had the same experience at the time of TD in Concorde Motors, Mysore Road, Bangalore. After driving some distance with my family in the car, MID flashed the message 'Low Fuel', but the sales executive travelling with me 'assured' me that there was enough fuel to travel more than 50 km! However, the vehicle came to a grinding halt in the middle of the road and I was on the right lane of the carriage-way. Thank god, the road had a natural slope so I could manage to bring the vehicle to the left side of the road and halted using hand-brake and low gear. In spite of this horrorful experience thanks to Concorde Motors, I have decided to go in for world-class product, Fiat Linea.
J.Ravi is offline   Reply With Quote
Old 29th September 2009, 13:08   #23
Senior - BHPian
 
Gilead's Avatar
 
Join Date: May 2009
Location: Chennai
Posts: 2,140
Thanked: 20 Times
Default

So looks like short changing on fuel happens quite a lot. Someone with contacts at Fiat should bring it to their notice. A lot of goodwill can be lost by penny pinching on a measly 5 litres of fuel.
Gilead is offline   Reply With Quote
Old 29th September 2009, 13:45   #24
BHPian
 
Join Date: Sep 2009
Location: Bombay
Posts: 609
Thanked: 654 Times
Default

If it's 5 liters - and they do it to a conservative estimate of 10 cars a day - someone is taking home Rs. 3000/day tax-free.
invidious is offline   Reply With Quote
Old 29th September 2009, 16:36   #25
Senior - BHPian
 
recshenoy's Avatar
 
Join Date: Mar 2008
Location: Mangalore / Bangalore
Posts: 1,056
Thanked: 91 Times
Post

Congratulations dude. As usual "PICS AWAITED"

please escalate this to FIAT india.
recshenoy is offline   Reply With Quote
Old 29th September 2009, 16:54   #26
ACM
Distinguished - BHPian
 
ACM's Avatar
 
Join Date: Mar 2008
Location: Mumbai
Posts: 4,152
Thanked: 2,457 Times
Default

This is our fault, it is due to the "Chalt hai" attitude of us Indians, we take this crap in all aspects of life, (some of us even dish it out) and then we get the same dished back to us.

The post sales experience in almost all aspects let alone cars is the same in India in majority of the cases, I just bought an LCD TV from a vijay sales and a couple of month before that a DVD player from another location vjay sales, and a couple of devices from two other location vijay sales before that, in all cases the experience was not acceptable, ranjing from delayed deliveries to hidding the fact that a display piece would be given or to missing items in the box. Did I take it up, yes each and every time, were the sales guys courtious, yes to the best of their abilty they were.

The Car delivieries some how tend to be kind of similarly flawed in about 40% of the cases. (At least for the guys around me in office.) Irrespective of brand, this is finally because not enough of us bother to spoil our own mood and give the guys a peice of our mind nor do enough number of us write to the vendors, and fianally we know that legal support is as good as absent with the time it takes.

Time of delivery and promptness means nothing to us once the sale is done.

We as a group do get what we plant, and though all of us don't work shoddy, we also do not correct our colleague who does so.
ACM is offline   Reply With Quote
Old 29th September 2009, 17:58   #27
Senior - BHPian
 
EssYouWe's Avatar
 
Join Date: May 2009
Location: Lucknow
Posts: 1,392
Thanked: 15 Times
Default

@ ACM

Absolutely agree with you. Frankly after my own experience of directing Pune traffic for a good 15 minutes, I was finding it hard to control losing my head completely.

But, the fact that the delivery had been smooth so far prevented me from making it unpleasant. So I just swallowed the bitter pill and moved on with it. What I should have done is escalated the matter, but thanks to the fact that my expectations from the event were already very low, I found it is easy to overlook.

@Invidious

If you plan on escalating this to Fiat do let me know! I would like to forward my complain too.

Although it caused me not a lot of heartbreak, I believe it is a serious malpractice and strong legal action can be taken in the case.

I hope they are receptive, some harm does permeate down to the company's reputation after all!
EssYouWe is offline   Reply With Quote
Old 30th September 2009, 12:07   #28
Senior - BHPian
 
aks_karthik's Avatar
 
Join Date: Sep 2005
Location: Chennai
Posts: 1,863
Thanked: 215 Times
Default

Congrats invidious,

First Azure Linea in T-Bhp.
Post some snaps.
Enjoy and Drive Safe
aks_karthik is offline   Reply With Quote
Old 30th September 2009, 12:34   #29
BHPian
 
Join Date: Jan 2009
Location: Hyderabad
Posts: 739
Thanked: 0 Times
Default

karthik,
First Azure Linea was from bhaskar ... check his thread for pics.
neotraveller is offline   Reply With Quote
Old 30th September 2009, 12:44   #30
Senior - BHPian
 
aks_karthik's Avatar
 
Join Date: Sep 2005
Location: Chennai
Posts: 1,863
Thanked: 215 Times
Default

Quote:
Originally Posted by neotraveller View Post
karthik,
First Azure Linea was from bhaskar ... check his thread for pics.
Oops sorry
I haven't seen T-Bhp for last 5 days.
aks_karthik is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Horrendous Experience at Audi Bengaluru OmThoke Indian Car Dealerships 31 21st October 2013 13:52
Linea 1.4 Petrol E-Pack - Emotional(ly) Pack(ed) Experience rhenius Test-Drives & Initial Ownership Reports 127 25th October 2010 17:31
Linea Diesel Emotion Pack - 1 year experience jawanak Long-Term Ownership Reviews 19 6th May 2010 14:40
Punto MJD Emotion Regular v/s Emotion Pack psmith Hatchbacks 15 20th October 2009 09:33
Punto MJD Emotion Pack or Linea MJD Dynamic Pack atilla Hatchbacks 1 4th August 2009 14:16


All times are GMT +5.5. The time now is 19:47.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks