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|6th April 2010, 17:53||#46|
Join Date: Nov 2009
Location: Pune, Jaipur
Thanked: 5 Times
I had some issues with the front door rubber beadings. The left one was not properly fitted since the day of delivery and the right door beading had a cut. I had brought this into the notice of Service Advisor during the first servicing and he promised me to get it replaced as soon as the items were not in stock. This is sometime in first week of Feb 2010.
I again reminded the SA during the fiat service camp (second week of Feb 2010) and got the same response and also informed the senior Fiat officials about the non availability of spare parts.
I had to visit the service center again (third week of Feb 2010) for some minor issues after the service camp and again the same response from the SA.
It's been almost 2 months since I first brought the issue to their notice and I never got a call from them.
Yesterday, while browsing thru the fiat website I saw Heldesk link and thought let's use this facility. I wrote about the issue and submitted the form, thinking I'll get a call from fiat where they will ask me about the issue and then will inform me that someone from TATA will contact me to resolve the issue etc etc and a few days will pass by.
Surprisingly, I got a call from the service center today asking me to bring the car for fixing the door beading issue. I am quite happy with the way Fiat is taking efforts to keep their customers happy. I believe it's the TASS who is spoiling the brand value and Fiat is trying hard to regain their customers trust and faith.
|6th April 2010, 18:28||#47|
Join Date: Apr 2005
Location: Thane - Mumbai
Thanked: 12 Times
|10th November 2010, 21:04||#48|
Join Date: Feb 2010
Thanked: 108 Times
Hey.. congrats for your purchase. I ve booked 1.3 MJD medium grey since i did not want to the car to look too bright and at the same time not to dull either. Medium grey easily fit the bill but provided it has to be clean all the time to appear more than dull.
And regarding the electronically adjustable ORVM i guess emotion and emotion packs come fitted with the same rite?.
And regarding the sun film the dealer has promised me garware. is it fine?
And the gumming windshield with sun film will not hinder driving at night times?
|11th November 2010, 09:52||#49|
Distinguished - BHPian
Join Date: May 2006
Thanked: 4,109 Times
Please see my replies in bold
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