Chevrolet Cruze LTZ-Ownership Report_EDIT: 41,000kms Update

[brijesh1977]

The battery Ac delco in my cruze at failed today morning , when contacted Geeyem Motors they replaced the Ac Delco with Exide free of cost , i guess there is some issue with ac delco batteries, so all cruze owners please check with your service guys and find out about this and get the battery replaced asap

[sameer sultan]

Originally Posted by brijesh1977

The battery Ac delco in my cruze at failed today morning , when contacted Geeyem Motors they replaced the Ac Delco with Exide free of cost , i guess there is some issue with ac delco batteries, so all cruze owners please check with your service guys and find out about this and get the battery replaced asap

How many months did the battery last ? My Cruze battery lasted for 10 months and I got it replaced under warranty.

[darthvader]

How much does paint protection polish + anti-rust teflon treatment cost on the Cruze? The dealer's brochure says it costs around Rs. 17,000 for the Cruze in total, but I was charged only Rs. 4522/-.

Of late, I have noticed that my Cruze has a lot of scratches on the doors in spite of the car being parked mostly at home and covered. I wash it myself, and use the Formula 1 scratch out compound to keep the scratches (which can be felt with fingers, so they are not completely superficial) from worsening.

I am worried that the paint is crumbling, or that the polish wasn't applied in the first place. These could well be the work of insects or birds' claws. Can someone tell me if Rs. 4522 seems a reasonable amount for the paint protection polish and the anti-rust treatment? I don't have a bill for this..I was charged this money at the time of taking delivery.

Isn't the anti-rust treatment applied to the underside only, and the paint protection polish to the rest of the car? How good (or bad) is this polish, and how do I find out if I indeed have it? The paint seems to be fading (losing its lustre) -- I have a Caviar black Cruze.

I am especially worried also because I haven't had the dents and scratches mentioned in an earlier post fixed so far (due to lack of time), and new ones seem to be cropping up without the car being touched or hit by anyone (it is always parked in a very secure place with a cover, and inspected almost everyday and cleaned with a dry cloth).

Secondly, the handbrake seems to be behaving weirdly. Today, after parking the car at a 90 degree angle to a pavement (with the rear facing the pavement) and pulling the handbrake, the car somehow rolled down and hit the pavement sometime after I got off. The silencer broke the tiles of the pavement, and one of the mudguards broke off. I drove the car back home, but I suppose I should have it looked at.

But this is the second time this has happened. Is this something I should be concerned about or is this how the handbrake on the Cruze behaves anyway?

[SedatedDrive]

Originally Posted by darthvader

But this is the second time this has happened. Is this something I should be concerned about or is this how the handbrake on the Cruze behaves anyway?

Have the SA look at it asap. It is not supposed to behave like that!

[brijesh1977]

Originally Posted by sameer sultan

How many months did the battery last ? My Cruze battery lasted for 10 months and I got it replaced under warranty.

battery lasted for 18 months . i was surpised when the SA said that the battery has been changed with a new Exide and he said it is free and apologized for the inconvenience leaving me gleaming . after all i have had only good experience from Geeyem Motors

[Anisoft]

Originally Posted by brijesh1977

battery lasted for 18 months . i was surpised when the SA said that the battery has been changed with a new Exide and he said it is free and apologized for the inconvenience leaving me gleaming . after all i have had only good experience from Geeyem Motors

My cruze is almost 16 months old and my Ac Delco battery is giving problem. Contacted the dealer and he says that this is the life of a battery in Cruze. But I am surprised to note above that after 18 months the battery was changed for free of cost. Is the dealer taking me for a ride and I deserve a replacement free of cost?

[brijesh1977]

Originally Posted by Anisoft

My cruze is almost 16 months old and my Ac Delco battery is giving problem. Contacted the dealer and he says that this is the life of a battery in Cruze. But I am surprised to note above that after 18 months the battery was changed for free of cost. Is the dealer taking me for a ride and I deserve a replacement free of cost?

hi , please take up the matter with the service head of your respective dealership. And as i mentioned Geeyem Motors service is miles apart from other dealerships that i have come across. you could definitely mention the replacement that has been done by other dealership. It seems GM has instructed the dealers to replace the faulty Ac delco battery .Please contact your dealer and even if the reply is negative, i will speak to the service head of Geeyem and let you know what can be done.
PLEASE do not trust AC delco , My car went completely dead , thankfully the vehicle was at home.

[Anisoft]

Originally Posted by brijesh1977

hi , please take up the matter with the service head of your respective dealership. And as i mentioned Geeyem Motors service is miles apart from other dealerships that i have come across. you could definitely mention the replacement that has been done by other dealership. It seems GM has instructed the dealers to replace the faulty Ac delco battery .Please contact your dealer and even if the reply is negative, i will speak to the service head of Geeyem and let you know what can be done.
PLEASE do not trust AC delco , My car went completely dead , thankfully the vehicle was at home.

Thanks Brijesh for all the help. Can you please give me the contact number of Geeyem Motors Service Head? If GM has instructed all dealers for battery replacement, maybe my dealer is taking me for a ride here..!!

[brijesh1977]

Originally Posted by Anisoft

Thanks Brijesh for all the help. Can you please give me the contact number of Geeyem Motors Service Head? If GM has instructed all dealers for battery replacement, maybe my dealer is taking me for a ride here..!!

hi , i spoke to the service head . what he said is if there is a serious problem with the battery , they will replace the same. it seems it also depends on the dealerships how they plan to retain their customer base, anyway please do speak with the service head of your dealership.
Usual problem with the faulty battery is that it drains out completely

[anb]

Originally Posted by brijesh1977

hi , i spoke to the service head . what he said is if there is a serious problem with the battery , they will replace the same. it seems it also depends on the dealerships how they plan to retain their customer base, anyway please do speak with the service head of your dealership.
Usual problem with the faulty battery is that it drains out completely

Thanks for your post. Yesterday I went to geeyem motors, ernakulam for 30K service. I just told the SA to replace the delco battery even though no complaints with battery so far . SA told they will check and replace if they find any fault. They found some problem and replaced the battery with a new exide battery (Rs.10130) for free during service. They also replaced fuel hose for free(Rs.6K). Pre- January 2011 cruze has problems with fuel hose. The service of geeyem motors is very good.

Originally Posted by Anisoft

My cruze is almost 16 months old and my Ac Delco battery is giving problem. Contacted the dealer and he says that this is the life of a battery in Cruze. But I am surprised to note above that after 18 months the battery was changed for free of cost. Is the dealer taking me for a ride and I deserve a replacement free of cost?

I got the Delco battery replaced after 18 months with a new exide battery for free. I think dealer is cheating you. Try to contact in this number or send an email
Complaints and Suggestions

You can get in touch with us 7 days a week, 24 hours a day.
Tel: 30308080 (Prefix local STD code)
Email: gmi.cac@gm.com

[brijesh1977]

[quote=anb;2626495] Thanks for your post. Yesterday I went to geeyem motors, ernakulam for 30K service. I just told the SA to replace the delco battery even though no complaints with battery so far . SA told they will check and replace if they find any fault. They found some problem and replaced the battery with a new exide battery (Rs.10130) for free during service. They also replaced fuel hose for free(Rs.6K). Pre- January 2011 cruze has problems with fuel hose. The service of geeyem motors is very good.[quote]

oh that,s great so someone benefited , yes geeyem service is really god, they do care about their reputation .

[anb]

Originally Posted by sameer sultan

That's the same like my Cruze!!

You should be prepared for another round of brake pad replacements at around 41000kms. I was unlucky with the Rear Brake Disc.

Front brake pads are replaced for the second time, at 35K service. Now expecting rear brake pads replacement around 40-45K service. is this a general issue for cruze or is it b'cose of my driving style?

[ghostrider]

Originally Posted by anb

Front brake pads are replaced for the second time, at 35K service. Now expecting rear brake pads replacement around 40-45K service. is this a general issue for cruze or is it b'cose of my driving style?

Originally Posted by sameer sultan

That's the same like my Cruze!!
You should be prepared for another round of brake pad replacements at around 41000kms. I was unlucky with the Rear Brake Disc.

Wow. This is something that I need to be be prepared for, then.
It's odd, because my Swift-diesel had done 48,000km as of last week when I sold her and the brake pads were never changed. I'm not a lunatic on the roads but I'm not sedate either... but perhaps what prolonged the life of my pads was the fact that when the situation allowed I always downshifted and used the engine braking as much as possible.

Originally Posted by rangakishen

Actually, the maintenance of cruze isn't all that expensive. It seems so because of the way our beloved sultan is crunching down the miles!! May be it is so because of the extensive highway driving. Checkout Avi's thread (Mobike008) and you'll see the cost of ownership at around 50ps/km. So it ain't all that bad. Only thing that might prove a bit expensive are the brake pads (not disks, they would wear well beyond 50k kms under normal usage)) and oil change. The brake pads i think will last 25k kms for the average joe who doesn't really go at 180+ speeds regularly. But who does that with a cruze ??
Anyway, my point is that Cruze is not that expensive to maintain for the kind of performance it offers.

Good to know. Just got mine last Monday... it took me a few days to find the right 17" alloys (I loved Sameer's alloys) and I absolutely love the car. One of the reasons I didn't pick the Laura was because of the unreasonable maintenance costs that are associated with the car.
Here's my Initial Ownership Thread (Ghostrider's Chevrolet Cruze LTZ: Initial Ownership Review), btw.

[anb]

Originally Posted by ghostrider

Wow. This is something that I need to be be prepared for, then.
It's odd, because my Swift-diesel had done 48,000km as of last week when I sold her and the brake pads were never changed. I'm not a lunatic on the roads but I'm not sedate either... but perhaps what prolonged the life of my pads was the fact that when the situation allowed I always downshifted and used the engine braking as much as possible.

Wear of brake pads also depends upon road conditions and driving style. My viva CRDi's average front brake pad life is 20K.

[sameer sultan]

Originally Posted by anb

Front brake pads are replaced for the second time, at 35K service. Now expecting rear brake pads replacement around 40-45K service. is this a general issue for cruze or is it b'cose of my driving style?

Cruze being a high speed car which requires frequent braking at high speeds resulting in the wearing out off brake pads. The brake pads of the Cruze last for only 20K if there is extensive highway driving. This is a general issue with all the Cruze owners. Nothing to do with your driving style.