Go Back   Team-BHP > BHP India > Team-BHP Reviews > Test-Drives & Initial Ownership Reports


Reply
 
Thread Tools Search this Thread
Old 7th January 2011, 13:51   #271
BHPian
 
sadnabrina's Avatar
 
Join Date: Oct 2005
Location: Kolkata
Posts: 347
Thanked: 105 Times
Default VW conducted 3rd party survey

I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?
sadnabrina is online now   Reply With Quote
Old 7th January 2011, 17:19   #272
Newbie
 
Join Date: Feb 2005
Location: Mumbai
Posts: 20
Thanked: Once
Default Re: VW Polo 1.6 - Ownership Report

I had a surveyor visit me. It was mostly about the dealership experience, which in my case has been OK. Niggles with the car remain, but that's a manufacturer issue.

tushar
tburman is offline   Reply With Quote
Old 7th January 2011, 17:33   #273
Senior - BHPian
 
Chethan B G's Avatar
 
Join Date: Mar 2010
Location: Bangalore
Posts: 1,419
Thanked: 693 Times
Arrow Re: VW conducted 3rd party survey

Quote:
Originally Posted by sadnabrina View Post
I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?
That is a good step in the right direction. Now a days, most companies do it. I have not experienced any thing similar. But I have noticed that their is a change in attitude overall.
Chethan B G is offline   Reply With Quote
Old 7th January 2011, 17:50   #274
BHPian
 
ventoman's Avatar
 
Join Date: Aug 2010
Location: Bangalore
Posts: 293
Thanked: 165 Times
Default Re: VW Polo 1.6 - Ownership Report

Quote:
Originally Posted by sadnabrina View Post
I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?
I was contacted by such a surveyer about 10 days back and all questions were around dealership experiences at the time of booking, delivery and service. I raised concerns about lack of clarity on delivery date until 10 days before and also about the lack of accessories.
ventoman is offline   Reply With Quote
Old 9th January 2011, 10:08   #275
Senior - BHPian
 
predatorwheelz's Avatar
 
Join Date: Feb 2009
Location: Delhi/Kolkata
Posts: 1,653
Thanked: 1,103 Times
Default 3rd party?

Quote:
Originally Posted by sadnabrina View Post
I just came to know that VW conducted a 3rd party independent survey of customer's experience with their dealers in Dec '10. Is anyone else aware of the same?
There has been some dealership cancellations that have happened recently. Is that an outcome of this survey?

A friend of mine who got his Polo 1.2 Petrol delivered in Nov was visited by a surveyer (some time late Dec) who identified himself to be a 3rd party surveyer employed by VW. The survey questions where mostly related to dealership experience and he also mentioned that VW is in the process of evaluating dealer performance across India in an effort to improve customer experience.

Any views on this please?
These surveyors are not employed by the company, but rather 3rd party companies like JD Power. Shortly after I bought my Verna, I was contacted by 2 separate people both claiming to be conducting after sales survey for Hyundai. A little probing revealed that they were from 2 reputed companies - JD Power and AC Nielsen. They borrow the sales database from dealers and contact all new car buyers.
predatorwheelz is offline   Reply With Quote
Old 9th January 2011, 11:14   #276
Distinguished - BHPian
 
Thad E Ginathom's Avatar
 
Join Date: Jun 2007
Location: Chennai
Posts: 7,837
Thanked: 7,194 Times
Default Re: VW Polo 1.6 - Ownership Report

Quote:
A little probing revealed that they were from 2 reputed companies - JD Power and AC Nielsen. They borrow the sales database from dealers and contact all new car buyers.
That sounds like a major privacy intrusion to me! I don't like my data being "borrowed"

But who is commissioning these surveys? If it is the manufacturer, then I suppose that is ok.
Thad E Ginathom is offline   Reply With Quote
Old 9th January 2011, 13:03   #277
BHPian
 
ritzy's Avatar
 
Join Date: Sep 2010
Location: Pune
Posts: 74
Thanked: 45 Times
Default Re: 3rd party?

Quote:
Originally Posted by predatorwheelz View Post
These surveyors are not employed by the company, but rather 3rd party companies like JD Power. Shortly after I bought my Verna, I was contacted by 2 separate people both claiming to be conducting after sales survey for Hyundai. A little probing revealed that they were from 2 reputed companies - JD Power and AC Nielsen. They borrow the sales database from dealers and contact all new car buyers.
JD Power rates complete customer experience where satisfaction with regards to product quality is prime concern. That too of vehicles withn some narrow band of manufacturing order. Wheras the reported surveys are focusing on dealer experience. So I doubt these are JD Power survey.
ritzy is offline   Reply With Quote
Old 21st January 2011, 20:53   #278
Senior - BHPian
 
cityvic's Avatar
 
Join Date: Aug 2010
Location: Calcutta
Posts: 1,694
Thanked: 2,570 Times
Default Re: VW Polo 1.6 - Ownership Report

http://www.team-bhp.com/forum/shifti...ml#post2217672 (Team-BHP Stickers are here! Post sightings & pics of them on your car)

Recognize this car?
cityvic is offline   Reply With Quote
Old 1st February 2011, 23:28   #279
BHPian
 
sadnabrina's Avatar
 
Join Date: Oct 2005
Location: Kolkata
Posts: 347
Thanked: 105 Times
Default Re: VW Polo 1.6 - Ownership Report

Hey! That was me. You saw me twice that day? Where you following me?
sadnabrina is online now   Reply With Quote
Old 2nd February 2011, 00:04   #280
Senior - BHPian
 
predatorwheelz's Avatar
 
Join Date: Feb 2009
Location: Delhi/Kolkata
Posts: 1,653
Thanked: 1,103 Times
Default Re: VW Polo 1.6 - Ownership Report

Quote:
Originally Posted by sadnabrina View Post
Hey! That was me. You saw me twice that day? Where you following me?
Oh don't worry, I call him Kolkata tbhp's resident stalker for a reason!

Btw, I saw your car yesterday morning as well, coming from Rajarhat side in front of Wipro. Gotta meet up sometime. Didn't speak since Vizag.
predatorwheelz is offline   Reply With Quote
Old 4th February 2011, 21:11   #281
BHPian
 
BHAGWAN's Avatar
 
Join Date: Feb 2006
Location: Mumbai - Bombay
Posts: 628
Thanked: 7 Times
Default Re: VW Polo 1.6 - Ownership Report

Hello All !

I just got a new VW Polo 1.6 White.
I need to get 4 Alloy wheels for it.
5 hole 100 pcd - 7J
Any idea where in Mumbai or India I can get those ?
Any help shall be appreciated.

I just did a tyre change to 205.55.15 Yoko S Drive, but I need to go to 17"

Please do help & direct me to the correct person.
Shall be truly appreciated.

'bhagwan'
BHAGWAN is offline   Reply With Quote
Old 4th February 2011, 22:46   #282
Senior - BHPian
 
adimicra's Avatar
 
Join Date: Jul 2010
Location: Hyderabad
Posts: 1,558
Thanked: 1,058 Times
Default Re: VW Polo 1.6 - Ownership Report

Quote:
Originally Posted by BHAGWAN View Post
Hello All !

I just got a new VW Polo 1.6 White.
I need to get 4 Alloy wheels for it.
5 hole 100 pcd - 7J
Any idea where in Mumbai or India I can get those ?
Any help shall be appreciated.

I just did a tyre change to 205.55.15 Yoko S Drive, but I need to go to 17"

Please do help & direct me to the correct person.
Shall be truly appreciated.

'bhagwan'
COngrats mate! 17" tyres will be too much for the Polo. It will make the ride very harsh.
adimicra is offline   Reply With Quote
Old 5th February 2011, 02:28   #283
BHPian
 
BHAGWAN's Avatar
 
Join Date: Feb 2006
Location: Mumbai - Bombay
Posts: 628
Thanked: 7 Times
Red face Re: VW Polo 1.6 - Ownership Report

Quote:
Originally Posted by adimicra View Post
COngrats mate! 17" tyres will be too much for the Polo. It will make the ride very harsh.
Will it ?

My Swift [the one I sold] had OZ 17's and I loved the ride.
1st with Dunlop SP Sport Max & then with Yoko S Drive.

I like the look / feel & ride of the 17.
Hence I need to source the 17's with 100 PCD 5 hole.

Please do help / where I can get it from...
BHAGWAN is offline   Reply With Quote
Old 7th February 2011, 12:00   #284
BHPian
 
sadnabrina's Avatar
 
Join Date: Oct 2005
Location: Kolkata
Posts: 347
Thanked: 105 Times
Default Re: VW Polo 1.6 - Ownership Report

As it is with the stock wheel/tyre the ride on Polo is not soft. Increasing the wheel size to 17" would definitely bring in a lot more road undulations into the cabin. However it all depends on your dirving conditions. If your regular routes are on broken termac, a wheel upsize is not recommended. But on smooth roads 17"s will definitely increase your cornering abilities.
Cheers and enjoy your new car.

Quote:
Originally Posted by BHAGWAN View Post
Will it ?

My Swift [the one I sold] had OZ 17's and I loved the ride.
1st with Dunlop SP Sport Max & then with Yoko S Drive.

I like the look / feel & ride of the 17.
Hence I need to source the 17's with 100 PCD 5 hole.

Please do help / where I can get it from...
sadnabrina is online now   Reply With Quote
Old 7th February 2011, 12:01   #285
BHPian
 
BHAGWAN's Avatar
 
Join Date: Feb 2006
Location: Mumbai - Bombay
Posts: 628
Thanked: 7 Times
Default Re: VW Polo 1.6 - Ownership Report

Quote:
Originally Posted by WasavaTyres
The most common and available designs in 100 PCD are 4 hole one's whereas he needs 5 hole alloys.
Yes;

Thanks [for the clarification]

5 Hole 100 PCD - 7J is what I need.
BHAGWAN is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
2013 Flash Red VW Polo 1.6 GT TDI Ownership Report psuraj Test-Drives & Initial Ownership Reports 66 20th October 2017 15:37
My 2014 VW Polo 1.5 TDI : First Ownership Report. EDIT, 10000 kms up Zigor Test-Drives & Initial Ownership Reports 116 25th April 2016 16:35
VW Polo GT TSI - Officially Unofficial Review and Initial Ownership Report prithwi-81 Test-Drives & Initial Ownership Reports 261 3rd April 2016 18:34
VW Polo GT TSI : Initial ownership & driving report chase_nt Test-Drives & Initial Ownership Reports 113 7th March 2016 18:11
New Polo - Highline TDI - Test-Drive and Initial Ownership Report EDIT: Now sold! Chethan B G Long-Term Ownership Reviews 1220 24th November 2013 21:04


All times are GMT +5.5. The time now is 06:36.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks