Go Back   Team-BHP > BHP India > Team-BHP Reviews > Test-Drives & Initial Ownership Reports


Reply
 
Thread Tools Search this Thread
Old 19th August 2011, 01:18   #106
Senior - BHPian
 
Join Date: Sep 2008
Location: DL9C
Posts: 2,521
Thanked: 2,253 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Shocking!
How many kms had you clocked till now?

Whenever the approvals are in place, I wonder what the dealer will do with the returned car, sell it to someone else as new?
Dry Ice is offline   Reply With Quote
Old 19th August 2011, 06:25   #107
Senior - BHPian
 
Guderian's Avatar
 
Join Date: Jun 2007
Location: Thane
Posts: 1,616
Thanked: 1,409 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Hi Janjua,
Have been following your thread since you got home your Thar.
Sorry to be putting up my first post here when situation has taken a terrible, terrible turn.

The entire episode reeks of a very cavalier attitude of the Executives of the company, M&M in this case, who were charged with the responsibility of getting basic processes completed with the RTO authorities which apparently hasn't happened. Unfathomable as to how could the company 'sell' a vehicle in a territory where it doesn't have the basic clearances/code passed from the authorities. Ultimately the blame rests solely with the company and its senior management for playing around with its customers.

Folks may wax eloquent about the company/dealer having accepted back the vehicle (after so many days of usage etc) and refunded the amount paid in full, my view is that it was good in their own interest they did that, as they did not have any choice. What about the mental agony and trauma the entire episode caused to you and the family - besides the social embarassment ?

And for folks who are passionate about products that they acquire from the market after much research and care - it can be a gut wrenching experience to return it after bonding with it over a period of time if use. Ask me who feels terrible when a simple electronic item is returned to the manufacturer due to a defect after just a couple of days of usage. Even if a new piece/different brand is offered - there is a vacuum and a sense of loss. And to think that it occurred with a near living thing like a much loved vehicle is indeed terrible.

Unbelievable and this from an organisation that has over 65 years of experience in the business and talks about going 'truly global'.
Oh the shame of it all !

Heartfelt condolences.

Last edited by Guderian : 19th August 2011 at 06:27.
Guderian is offline   (1) Thanks Reply With Quote
Old 20th August 2011, 09:22   #108
BHPian
 
Janjua's Avatar
 
Join Date: Sep 2010
Location: Boston, MA
Posts: 124
Thanked: 36 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Quote:
Originally Posted by Dry Ice View Post
Shocking!
How many kms had you clocked till now?

Whenever the approvals are in place, I wonder what the dealer will do with the returned car, sell it to someone else as new?
I had clocked 7300 Kms on my Thar.
The dealership told me that when the approvals for getting the Thar registered are in place, they will offer to sell the vehicle to me first. If I don't take it, then they will sell it to whoever is interested.

Quote:
Originally Posted by Guderian View Post
Hi Janjua,
Have been following your thread since you got home your Thar.
Sorry to be putting up my first post here when situation has taken a terrible, terrible turn.

The entire episode reeks of a very cavalier attitude of the Executives of the company, M&M in this case, who were charged with the responsibility of getting basic processes completed with the RTO authorities which apparently hasn't happened. Unfathomable as to how could the company 'sell' a vehicle in a territory where it doesn't have the basic clearances/code passed from the authorities. Ultimately the blame rests solely with the company and its senior management for playing around with its customers.

Folks may wax eloquent about the company/dealer having accepted back the vehicle (after so many days of usage etc) and refunded the amount paid in full, my view is that it was good in their own interest they did that, as they did not have any choice. What about the mental agony and trauma the entire episode caused to you and the family - besides the social embarassment ?

And for folks who are passionate about products that they acquire from the market after much research and care - it can be a gut wrenching experience to return it after bonding with it over a period of time if use. Ask me who feels terrible when a simple electronic item is returned to the manufacturer due to a defect after just a couple of days of usage. Even if a new piece/different brand is offered - there is a vacuum and a sense of loss. And to think that it occurred with a near living thing like a much loved vehicle is indeed terrible.

Unbelievable and this from an organisation that has over 65 years of experience in the business and talks about going 'truly global'.
Oh the shame of it all !

Heartfelt condolences.
Thank you for the kind words, Guderian.
Yes, things ended badly in my case.
But sincerely, I don't think M&M are really bothered even now. They were selling the Verito since it's launch even though the vehicle was not approved (they got approval on the day I returned my Thar). They are also selling the Scorpio M2Di, which is again not approved for registration.
It was a traumatic experience brimming over with mental agony. I did not have a good experience with M&M at all and I don't think I will buy any of their products in the near future. M&M needs to work hard to improve the overall quality of the working of their company. Now their vehicles are selling because there is no other alternative in the market, but once some other company comes out with similar niche products, M&M's sales will nosedive.
Janjua is offline   (2) Thanks Reply With Quote
Old 20th August 2011, 09:25   #109
BHPian
 
Janjua's Avatar
 
Join Date: Sep 2010
Location: Boston, MA
Posts: 124
Thanked: 36 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective.

Quote:
Originally Posted by Mpower View Post
Have they said why its not approved? This is the first time I've heard of a truly bizarre situation like this. We need consistency in decision making across the country.
M&M says that the Punjab STC insists on registering the Thar under the 'Commercial' vehicle status since it is a 7+1 seat vehicle. Since, Chandigarh follows the policy of Punjab, hence the Chandigarh Administration also refuses to register the Thar.
Janjua is offline   Reply With Quote
Old 20th August 2011, 09:44   #110
Senior - BHPian
 
SPIKE ARRESTOR's Avatar
 
Join Date: Nov 2009
Location: Deutschland
Posts: 2,679
Thanked: 747 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

It is not a 7+1 vehicle, it is 6+1 vehicle hence -> Not commercial.

Spike
SPIKE ARRESTOR is online now   Reply With Quote
Old 20th August 2011, 10:09   #111
Senior - BHPian
 
getsurya's Avatar
 
Join Date: Aug 2008
Location: Hyderabad
Posts: 1,381
Thanked: 944 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

M&M,
this is a very bad way to manage customers. Firstly the product is old wine in new bottle(yeah might be the wine is mixed up as well) and to top it, you put a customer through lot of strain. NOT DONE AT ALL!
getsurya is online now   Reply With Quote
Old 20th August 2011, 20:13   #112
Distinguished - BHPian
 
swiftnfurious's Avatar
 
Join Date: Sep 2009
Location: Chennai
Posts: 6,449
Thanked: 6,438 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

This is BAD ! Could feel your sadness & frustration. Just want to check with you whether Anand mahindra / any high M&M official responded to your mails? I just tweeted about the incident to Anand Mahindra. I have seen him responding to some issues & taking action. Lets keep our fingers crossed. I will inform you if I get a response.
swiftnfurious is offline   Reply With Quote
Old 21st August 2011, 02:00   #113
BANNED
 
Join Date: Jul 2008
Location: in a Toyota!
Posts: 2,686
Thanked: 595 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Isnt Mahindra stuck in a similar case in USA with its Scorpio Pickup truck??
Parm is offline   Reply With Quote
Old 21st August 2011, 09:04   #114
Senior - BHPian
 
Guderian's Avatar
 
Join Date: Jun 2007
Location: Thane
Posts: 1,616
Thanked: 1,409 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Quote:
Originally Posted by Parm View Post
Isnt Mahindra stuck in a similar case in USA with its Scorpio Pickup truck??
Hi Parm,
That is an arbitration proceedings filed by a distributor/M&M - the ruling of which should be out by this month end or early first week of Sept after which M&M is hopefull of sending out the Appalachian (its proposed moniker for the M-HaHa engine pickup - 140 BHP etc) into the US market.
Guderian is offline   Reply With Quote
Old 24th August 2011, 16:49   #115
Senior - BHPian
 
Spitfire's Avatar
 
Join Date: Jul 2006
Location: Panaji - Goa/Bangalore - Karnataka
Posts: 3,242
Thanked: 692 Times
Infractions: 0/1 (7)
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Oh man of all my year of following automobile related issues.

This makes it to the top 5 most bizarre.

WOW!!! Mahindra and our government and not the least the dealers in India.

God save the consumer.

Heartbreak for the owner. Feel really bad for the kids. That first picture makes me feel they will miss it more.
Spitfire is offline   Reply With Quote
Old 24th August 2011, 17:17   #116
BHPian
 
mac187's Avatar
 
Join Date: Apr 2009
Location: Singapore
Posts: 529
Thanked: 309 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Shocked.

Never thought such a thing can happen these days. You think you have seen it all, this will make you feel lost.

For all the testing the ARAI does before homologation, why can't there be a directive to all RTO to register vehicles under mentioned categories?

If a Thar can be registered as MM540 then whats stopping anyone from registering a import as Indian car and getting away with taxes?

*head reeling*
mac187 is offline   Reply With Quote
Old 7th October 2011, 23:13   #117
BANNED
 
Join Date: Jul 2008
Location: in a Toyota!
Posts: 2,686
Thanked: 595 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Janjua saab, any update on the matter?

did M&M did anything after you returned the Thar back to the dealer?
Parm is offline   Reply With Quote
Old 9th October 2011, 00:20   #118
Senior - BHPian
 
wanderernomad's Avatar
 
Join Date: Jul 2007
Location: Chandigarh
Posts: 2,390
Thanked: 786 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Could the Thars with the CH numbers not be spotted? I mean if someone has been able to register a Thar in Chd then there IS a way. I shall keep my eyes peeled and if I see a Thar with CH number, will pass on the info. Meanwhile, whats the status now? Has the issue been resolved and the Thar offered back to you?
wanderernomad is offline   Reply With Quote
Old 14th October 2011, 15:44   #119
Senior - BHPian
 
chiragh_bir's Avatar
 
Join Date: Dec 2004
Location: In front of you :P
Posts: 1,123
Thanked: 69 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

I just saw this post and my frist reaction was LOL

I got the first delivery of Thar in north India. The car was running on temporary number for months and after repeated calls to the M&M Dealer M/S Goel Motors in Mohali, i got no response in getting a permanent number. My father filed a case and there has been warrant issued against the owners of Goel Motors.

Quote:
Originally Posted by Janjua
I had already prepared my case file to the Mohali Consumer Forum.
One, Mr Pardeep Gupta of Sector 9, Chandigarh won a similar case against Goel Motors on the 16th of July 2011. The court had fined Rs50,000 to Goel Motors and also directed the dealership to refund the cost of the vehicle. That Thar is also parked on the 1st floor of the dealership.
Since, M&M agreed to take back my Thar and to fully refund my money, I thought it prudent to end the matter there rather than go to the court.
Janjua Sir, This was our Thar. I got the first booking done for the car without even thinking twice and paid full money for an early delivery. M&M is ABSOLUTELY hopeless.

Quote:
Originally Posted by wanderernomad View Post
Could the Thars with the CH numbers not be spotted? I mean if someone has been able to register a Thar in Chd then there IS a way. I shall keep my eyes peeled and if I see a Thar with CH number, will pass on the info. Meanwhile, whats the status now? Has the issue been resolved and the Thar offered back to you?
There is no Thar in chandigarh with a CH registration. There is one car and that person just has the number but it is not registered. He purchased that number for himself and thats why has it on his car.

Also Janjua Sir, Did you get your money back? Those pricks haven't showed up at a single court date. Nor have they paid the refund.

Last edited by chiragh_bir : 14th October 2011 at 15:49.
chiragh_bir is offline   Reply With Quote
Old 14th October 2011, 23:10   #120
Senior - BHPian
 
wanderernomad's Avatar
 
Join Date: Jul 2007
Location: Chandigarh
Posts: 2,390
Thanked: 786 Times
Default Re: Mahindra Thar CRDe - An owner's honest perspective. EDIT : Now returned back!!

Purchased the number for himself? Are numbers not allotted to a car? If that Thar has a number which is not reflected on the RC is it legal?
wanderernomad is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Orange Tank to conquer the road - Mahindra TUV3OO owner's perspective AutoIndian Test-Drives & Initial Ownership Reports 307 26th November 2017 17:57
Motorola Smartphone: Went for repair 6 months back, Never Returned! .anshuman Gadgets, Computers & Software 4 30th June 2013 11:35
Mahindra Thar CRDe Thread NIP 4x4 Vehicles 239 21st December 2010 12:06
NRI Returned ! Now What ? Are you One ? shajufx Shifting gears 33 1st July 2009 20:59


All times are GMT +5.5. The time now is 14:50.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks