ࡱ> BDA bjbj .(!!!!!5555$Y$5"t}3"5"5"5"5"5"5"$($&zY"!Y"!!n"lll!!3"l3"llV@m %~5j ""0"xD'4D'm m D'!c!lY"Y"&F"D' : @FAQs for BlackBerry Personal Mail What is BlackBerry Personal Mail? BlackBerry Personal Mail is a new version of the current BIS (Prosumer) service. It is a service from Airtel that allows customers to Send and receive Unlimited emails Configure upto 10 POP3 /IMAP enabled accounts like hotmail, gmail, rediffmail, yahoo mail,etc. Also configure company emaill accounts which are POP3/IMAP enabled Use internet messenger - BlackBerry,yahoo, google & windows live messenger Attachment viewing including native attachments What is the rental for this service? Rs. 299 per month of unlimited email and internet messenger access/- Will I get charged for accessing my emails and chatting on messenger through BlackBerry Smartphone? No, you get unlimited access for emails and messenger Will I get charged additionally for downloading attachments through BlackBerry Smartphone? No Can I also configure my company emails through this service? If your company email ID is POP3/IMAP enabled, then they can be configured. Your IT/Admin team can confirm to you if your company email ID is POP3/IMAP enabled or not. What do I need to take this service? An Airtel PostPaid Number and an BlackBerry Smartphone Which all BlackBerry Smarphones does Airtel offer? Currently we offer BlackBerry 8700 g, BlackBerry 8820, BlackBerry Curve 8310(GPS),8320(WiFi) and 8900(GPS and WiFi) BlackBerry Bold 9000 ( 3 G) BlackBerry Pearl Flip 8220 (flip, suretype) For details visit our Website Does this service work on BlackBerry compatible connect devices? No, this service plan can be only configured on BlackBerry Smartphones Does this service work on unlocked BlackBerry Smartphone ? Yes What is the key difference between BlackBerry Personal Mail and the current BlackBerry Service? In BlackBerry Personal Mail, Internet access is restricted. Can I take GPRS/Edge as a separate planwith BlackBerry Personal Mail? No, if you need internet access you can take BlackBerry Internet services from the various plans available details on website Will Airtel Live work if I take this service? Airtel Live will work for applications which do not require an internet connectivity I have got the device and an Airtel postpaid mobile number, now how can I activate this service? There are three ways in which you can activate this service You can either visit your nearest ARC or You can write a email to  HYPERLINK "mailto:bb.support@airtel.in" bb.support@airtel.in mentioning your mobile number and willingness to activate BlackBerry Personal Mail Call 7070 (toll free) from a Airtel mobile number Can I change my service from BlackBerry Internet/Enterprise Service to BlackBerry Personal Mail? Yes, you can change your service through the above mentioned ways I already have the service; the internet browser icon shows an error message in which I am asked to contact my service provider? You would have been using BlackBerry Internet Services where this feature was supported. Internet browsing is not supported in BlackBerry Personal Mail. To remove the internet browser icon you can reload the software of your smartphone after taking a backup. For assistance in reloading your software call 7070 from your mobile. When I access Airtel Live, in some applications an error shows which asks me to get in touch with the service provider. These applications require internet access which is restricted under the BlackBerry Personal Mail. If you require to use those applications you can shift to BlackBerry Internet Service. We are working on a solution and in sometime the applications which do not work will not be visible to you at all. What is the support for BlackBerry ? It is supported by 24x7 call center. 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