ࡱ>  sbjbj 4k /////CCC8{4\Cu# !!!!"""""""$!%'b#/#//!!/#/!/!""V!@"!`C"" "E#0u#"x%(%("%(/"LhTf##u#%( : Never accept the delivery in the late evening. Also insist that no Invoice to be made in your name till you complete the pre delivery inspection. Call couple of days in advance to confirm the delivery date and time to avoid any disappointment in case dealer is unable to deliver the car for what so ever reasons on that appointed day. In the mean time, keep your paperwork ready. Check with the dealer well in advance about documents required to complete Car Registration, Insurance, Car finance formalities etc. If any financial transactions are to be completed on that D-Day, carry all PDC, cash, DD etc. Check and verify that your car insurance starts the minute you take delivery. It is prudent to have somebody, a third person, not emotionally attached to your car buying process, accompany you during the whole process. And if you can manage to have an experienced Auto mechanic or an eagle-eyed friend or relative along with you nothing like that; four eyes are better than two. This also helps in case dealership tries to pressurize you on any account. Don't forget to take your camera / camcorder with you (of course with fresh batteries, film/ cassette/memory card), not only for capturing the moment of joy but in case you find any cosmetic defect in the car, a picture will serve as a proof. Carry a pre recorded Audio cassette / CD to test the Music System in the car (if fitted). Now you are in the Showroom! Treat all front desk, sales, service, and delivery & administration staff with respect. Buying a new car could be a proud moment for you but delivering a car is a routine matter for them. You had spent considerable amount of time in researching a car make and model, made several visits to dealerships for test rides and price negotiations, now it is a matter of couple of hours more so observe patience and courtesy. Don't lose temper and start fighting with people over there, some delays, and minor irritations are quite possible and they do happen! Your sober, mature and decent behavior will make a very good impact on the staff over there and that in term will help you in getting better respect and service from them in future. Don't depend on dealer's mechanics and preparation people to take care of every last detail. Inspect it yourself and if it isn't right, have it corrected. People do make mistakes and forget things (sometimes deliberately!) Always remember that the dealership will be more receptive to making repairs before the sale. So have any corrections made before you take delivery. Part of the salesperson's job is to acquaint you with your new car's features and how each one operates. Ask him to demonstrate the car fully, top to bottom, in order to understand how everything works on the vehicle. The salesperson is more likely to give you his or her undivided attention before, rather than after, the sale is final. Now let us begin with the visual inspection first. Note the mileage before you do anything else. It should be as close to zero as possible. What you don't want is a car with 100 or 200 Km that's been a demo vehicle to every lead-footed prospective buyer in town. Be reasonable, but question anything greater than 50 Km. Look over the bodywork. Do it in an open space and under a bright daylight. Walk around the vehicle several times looking from as many angles as possible. Carefully sight along the sides of the car, from front to rear and vice versa, looking for ripples, dimples and dings. Look for paint over-spray on door ledges or around the edges of the engine compartment that might indicate repairs. Make sure seams and door lines are straight and true. Remember, a careful inspection is critical because after the car leaves the lot, the dealer could reasonably claim that damage was caused by you. Doors, hoods, trunks, deck lids, and lift gates: Do they all work correctly? Do they seal properly? Does the fit and finish matchup between these and the rest of the bodywork? Do the locks work properly -- are they automatic, can they be operated remotely? Does the hood release lever operate from the inside? Do you know the location? Can you open the hood yourself? Does it stay up on its own? Open bonnet. Is the engine compartment in perfect shape? Is every dipstick, plastic cover, and wire harness present and properly secured? Check all the fluids are at optimal levels: Transmission, Engine Oil, Coolant, Break oil, Power steering oil, windscreen water and battery water. There should be very little dirt and grime, and not a single sign of fluid leakage of any kind. None of the engine components should show exterior wear or replacement e.g. things like one spark plug wire that is a completely different shade of black should draw a red flag and a question. Check the Battery: No corrosion should be present on the electrodes. It should be properly connected -- fastened to wire leads and properly secured / tied down in the vehicle. Ask about how to jump it properly. Does it have a special separate warranty? Close bonnet. Check bonnet seats in firmly. Is the trunk in perfect shape? Is the carpeting properly fastened? How about the outside lock? If it has gas shocks to hold up the lid, are they working properly? Tires: Where is the spare tire and jack system located? Is the spare properly inflated? If you have wheel locks, where is the lug key? Are all the tires the same and as ordered? (Some performance tires have several different speed ratings and associated cost levels. Check the specific numbers on each tire.) Check the dates on the tires, tires should be fresh. What is the proper air pressure? What is the tire warranty and where is it? The tires should show no signs of wear, and should be properly inflated. Tires should be scuff-free. Are the hubcaps properly affixed? Look in the glove box. Does it open properly? Does it lock? Windows and Mirrors: Make sure there are no defects (chips, cracks). Are the options installed and how they working? (Options may include rear defogger, wiper and tinting.) Proper open and close operation tested on each window. Control device operation and location - power window controls, rapid down operation? Wipers, controls, delay systems, rear window? Get in the car. Is the interior in perfect shape? Carpet, headliner, seats should have no tears, stains, or damage. Try both the front and back seats and keep your eyes peeled for problems. Try out any device that will move, bend, turn, be pushed, or pulled. Do all the seatbelts work? Are the floor mats you ordered in the car? Driver's Seat: Do you know how to work the seat position controls and where they are located? Does the lumbar work? Note the steering wheel positioning, tilt, telescope, lock, horn, and cruise control. Keys: Do you have more than one set? Is the remote entry working? How does the alarm work (codes and disarmament)? Is there a panic button and cut off switch? Do the door locks have child protection? Make sure that spare tire, tire-changing equipment, owner's manual, plus any unusual items that may standard equipment - like a first-aid kit or floor mats should of course, be on board. Then be sure the car has any optional equipment that you paid for premium or alloy wheels or a trunk-mounted CD changer, as examples. No reputable dealer would try to cheat you out of these things. But should any be missing, he'll go to more trouble to get them quickly if you refuse to take delivery of an incomplete vehicle. Now it is time to crank the engine........ With the bonnet open start the car. Let the car idle for 2 minutes and check for leakages. Engine should also vibrate normally. Switch of engine and engage Hand breaks, Switch on car electric circuit and observe the following: Engine oil lamp on indicator should come on and then go off after some time on dash board. Open driver/ passenger door. Door open lamp should glow on the dashboard. On closing the door the door open lamp should go off. Hand brakes engaged lamp should glow on the dashboard. On releasing the hand brake, the same should be extinguished. All this while ensure that battery lamp indicator (Indicating charging is not on) glows on the dashboard. Start engine. Battery charging should start and battery indication lamp on the dashboard should now stop glowing. Check the operation of all the lighting systems: Headlights (low and high beams), tail lights, emergency flashers, brake lights, backing lights, trunk light, hood light, interior lights (map lights, dome lights, glove box, reading lights, running board lights). Does the vehicle have automatic shut off? Is it for the headlights only? How long does the dome light stay on after unlocking and locking the door? Can you dim interior lights. What about the dashboard lights? Is the ignition switch lighted? Check left and right turn signals (front and back -- you'll need a helper) proper operation, and switch positions Do the lights work correctly? Does the internal opening button work correctly? Heating Ventilation and Air Conditioning: understand all the controls and features of the climate control operations and control panel. Are there special defoggers? Special filters? Multi level systems? Front and rear controls? Temperature settings and automatic controls? Duct operation? Fan controls? Switch on AC. Check AC for cooling. Check AC cuts in and cuts out in a reasonable time. Similarly check heater and cigarette lighter for proper functioning. Check the Sound System: understand how everything operates. Adjust the controls and get sound out of each speaker. Does it sound correct to your ear? Try a cassette and CD (bring one with you). How do special features, such as equalizers, amplifiers, and trunk mounted CD tower work? Now it is time to spin: You may have already test driven the car, but this time be on the lookout for any malfunctions. The dealership still owns the vehicle, so expect the salesperson to accompany you. But request him or her to keep quite as you'll need to concentrate - and listen - as you put the truck through its paces. Be sure to take it on the highway, not just around the block. Get in and buckle up! Ignition System: Does the car start properly? Listen carefully to engine idle. Does it sound okay? Look at the tailpipe. Any abnormal smoke or color? Moisture? Brakes: Do you like the feel of the brake pedal (even and smooth)? How does the parking brake work? Does your foot have to be on the brake to shift out of park? When you put the vehicle into gear, does it sound okay? Do the shift indicators line up with the proper gear that you are in (i.e. the indicator reads R when in reverse)? Noise Check. Turn the radio off and use your senses. Drive over various road conditions and speeds that you know you will be frequenting. Listen for the Buzz Squeaks and Rattles (BSR) no tweet, tweet, tweet from the tailgate allowed. Also note NVH (Noise, Vibration, and Harshness) -- no loud thuds, or strange shaking between above 60 Kmph allowed. Watch the gauges. Do they move and register properly? (Gauges include the odometer, speedometer, tachometer, oil pressure, and coolant temperature.) Run the air conditioning and heating. Do they appear to work properly? Check the vehicles acceleration and braking for proper operation. Check the vehicle's handling: Can it turn a tight U-turn? Does it make any strange noises? Make right and left turns. Does the steering respond properly? Battery not charging glow lamp should not come on. On a straight stretch of road drive at 60 kmph and leave the steering wheel. Car should keep straight and not pull to left or right. In case if it pulls towards left or right, dealer has to do the wheel balancing and also wheel alignment. Switch on AC and get a feel in fall of power when AC is switched on. Check operation of windscreen spray and vipers. Check operation of horn. After the spin Open the hood and have a look. Any new fluid leaks? Is the radiator cap still on properly? (Have the service manager help with this one.) Check the oil and transmission levels yourself. Take a quick peek under the vehicle and make sure there are no fluids dripping on the pavement. Is every option you ordered and paid for installed properly in the vehicle? So many options exist that it is impossible to make any kind of accurate listing. What is important is that what you've paid for is there, and that you know how to operate each one. Service Department: Have you met the service manager and taken a tour of the service area? Have they explained the specifics of the dealership's service policy and hours of operation? (Some dealers are by appointment only, some are first-come first-served. Most treat buyers from their dealership better than other walk-in customers. So keep that license plate holder with the dealer's name printed on it. Has the service manager reviewed the basics of the service plan for your vehicle with you? Does the dealership have a free check up? What period of operation does it cover? Does your vehicle have a 24-hour roadside assistance program? What does it entail? Did you buy a special service plan? What is covered? Do you have a business card for each of the dealership personnel you've worked with? Is every defect that you've noted been properly corrected? Now it is time to complete paperwork and other formalities. Read the paperwork! Don't take anybody's word for anything. Make sure all the blanks in the contract are filled in. Insist on having a copy of each document you are signing. Make sure you're paying what you agreed to pay in your earlier negotiations. And make sure you're not paying for anything you didn't agree to buy. Once you're certain both the car and the paperwork are in order, you're ready to sign the contracts and drive away. Ask to be shown the internal PDI Certificate for the chosen piece. Check Chassis number and Engine number of car matches with the Invoice and or Chalaan. Check the Chassis number and Engine number are properly endorsed in the Registration papers and Insurance Papers Collect warranty card of the car. Check warranty details are properly endorsed and ensure that all free service coupons are in date. Collect warranty cards of battery and all accessories. Collect Pollution certificate. This is valid for one year. Check all papers once again. Ensure that invoice, sale certificate, receipt, Registration, Pollution certificate, Warranty card, Battery warranty card and warranty card of accessories are in your possession. Check out from the Owners Handbook what all items are FOC with the Car, such as Stephaney, Toolkit (# of pieces), Jack/Handle and spare fuses/lamps, First Aid Kit etc. If opted for additional warranty (on payment of specified price) ensure that car details are endorsed correctly in the additional warranty. Ensure/Demand that the Car has at least 5 liter of Petrol in it, as is provided for by the OEM. Check pressure of air in all tyres and should be as per the recommended pressure. All set and go... Grab the keys, lights camera action! Enjoy your car, but don't forget to donate something to a good charity, there are many people around rather less fortunate people than you. In addition here are some more tips: Check the car manufacturing month/year. In case of extended warranty check its coverage and deductibles. Also check whether this warranty is transferable to a new owner in case you need to sell your car while this warranty is still in force. Get all promises and commitment from the dealership in writing. I repeat here again remain very friendly and decent while at the car dealership, as you are going to visit them many times in near future. Make some friends over there. You may feel at the top of the world while taking the delivery of your car but for the dealership yours is just one out of half a dozen deliveries they are going to make on that particular day. Now about some modifications and accessories: Remember any alterations, modifications, add-ons has got effects on your car Warranty and Insurance coverage and most important functioning of your car. There are several cases in the recent past in which warranty and/or insurance claims are refused just because of such changes. What I think and suggest is: Better stick to original tires. The car manufacturer has arrived at those specs after a considerable study and research, and in most cases it is the best compromise after considering the intended use profile of the vehicle, expected fuel economy, safety and road structure in India. (If it is offered as an option then you may consider it.) Working on Alloy wheels and Tubeless tires is a skilled job and needs specialized tools, which is difficult to find at any roadside garage. If at all you decide to change tires/wheels then check with the dealership and insurance company regarding warranty and insurance. Get it endorsed on your car documents; RTO also needs to know about such modifications. Also get the tires changed at the dealership as they are better equipped to handle alignments and balancing. Central locking: Its effectiveness is a debatable issue. Simple mechanical type gadgets are much better and cheaper too. If offered by the car maker as an option you may consider it. In many after-markets locking systems (even offered by dealerships) need altering car wirings, drilling body parts etc. which is again not good for your car warranty, insurance claims. For Music system, go for standard option suggested by the manufacturer /dealership, see that car's wiring is not disturbed in any manner. It should be as simple as plug and play. Altering wiring will void your warranty and may cause serious malfunction in future and insurance claims will be refused. Same is true about AC and CNG kits. If it is offered as an option by the manufacturer then and then only go for it. For all other accessories check with the dealership and Insurance Company about their impact on warranty and insurance claim. ----------------------------------------------------------------------------------------------------------------------------- Before Registration: We recommend visiting the dealerships stockyard and checking your car prior to registration. Once it is registered in your name, there is little you can do. Check the car manufacturing month/year, especially when buying in the first quarter of any year. Fiat India was notorious for selling cars that have been manufactured up to 18 months earlier. Ascertain that the year of manufacturer is current. If the odometer is disconnected, in all probability, the allocated car has been used as a test-drive vehicle. Also check for any repair jobs / body damage; damage to some cars is inevitable in transit and most repair work is glaringly obvious. IMPORTANT: Check the tax calculations on the dealership invoice. Overcharging for RTO / octroi / lifetime taxes is a popular scam at many Indian dealerships. Pay only the actual charges due to the authorities and not a rupee more. Preparations: Confirm: the date of delivery with your dealership. It is best to go there only after the car has been prepared and is ready. If you have a preference for a particular day / time (for auspicious reasons), inform the sales person. Daylight: We recommend accepting delivery in broad daylight, since the dark can conceal a lot. You may also not get good service in the evening since dealership personnel are in a hurry to wrap the day up. Documentation: Ascertain that you carry any required documentation with you. This may include forms, receipts etc. Payments: If any payment formalities are to be completed, carry along the relevant PDCs / Cash / Credit Cards. Third Person: Its always a good idea to take a relative / friend along for suggestions, observations and comments. Memories: Take a camera along. Music: Carry a CD / cassette if your car is equipped with a stereo. Gift: Take a token gift along for the sales guy. At the Showroom: Be Courteous: Dont bully around. Its a nice happy moment and the sales staff is as excited as you are. Treat them with respect, and you will get better service. Get a Demo - Part of the salesperson's job is to acquaint you with your new car's features and how each one operates. Ask him to demonstrate the car fully, and top to bottom, in order to understand how everything works on the vehicle. Visit the Service Department: We recommend meeting the service manager and getting familiar with the service center facilities. Final Inspection: Check the car again: A lot could have happened between the pre-registration inspection and today. Its best to walk around the car and ascertain that the car is super clean! Look for any signs of repair work / damage such as paint difference, dents etc. Even the interiors should be squeaky clean. Check that all lights and electric accessories are working fine. Confirm that all the accessories you ordered are fitted on the car. Check that the spare wheel is fresh. And that all related tools (spanner, jack etc.) are present. Are there wheel locks? If so, ensure that the lug key is there in the car. Misc : Wipers, floor matting, first-aid kit & hazard sign. What is the mileage on your car? It should not be more than a 100 km (or in the whereabouts) for most brands. Ensure that there is enough fuel in the car. At least to get you to the nearest petrol pump. Somehow, most new cars are delivered with over-inflated tyres by the showroom. Check the tyre pressure and make the necessary adjustments. Documentation: Read the paperwork! Don't take anybody's word for anything. Make sure all the blanks in the contract are filled in. Invoice. (Check that the Chassis and Engine number of the car matches with the Invoice and / or Challan). Sales certificate. All payment receipts. Registration book or temporary certificate (Some States). Is your name spelt correctly? Are the car chassis / engine number matching with the actual? Is the number plate made in accordance with the number on the registration book? Insurance: Ensure that coverage is valid and active. Original PUC certificate. This is valid for one year. Owners Manual. Duplicate Keys. Original warranty with all relevant dealership stamps. Extended Warranty (If opted for). Warranty of third party items such as battery, tyres etc. Roadside assistance Contact details. Business cards of dealership and service personnel. Say Thanks to everyone and leave! Further to the tips mentioned, please ensure that all the tyres (including the spare wheel) are of the same make & their manufacturing month & year is the same. Ramp up the vehicle and rotate the tyres to check out for any runouts / cuts / nicks etc. If you find one, point it out and get it replaced from the dealer beforehand. Also, note the details of the battery (mfg. date & year) & brand. Hey, there's a workaround. As long as you don't sign on the RTO paperwork until you check the car (PDI), should be all set. No car can be registered in your name until you approve of the same. And worst case scenario (if dealer is still inco-operative), you can get a full refund. Do NOT sign on any papers until you are satisfied with the piece. And make a note of the chassis number of the car you approved. http://en.wikipedia.org/wiki/VIN - for VIN decoding Recently I was talking with a Maruti dealer employee; he informed that last two characters on specific number refer to manufactured month/year. We were looking at Wagon R; under bonnet there was small plate in left corner having bunch of characters, last two characters were C8, he decoded it to March 08. Look for the jargon of numbers and letters on the engine bay/ a metal badge stuck inside after opening the bonnet e.g. 28760248E8 o.k. now carefully look at the last two letter and digit. E and 8 in this case alphabetically E comes 5th, right? So it's the 5th month of the year i.e. MAY! 8 is the year of manufacture i.e. year 2008 so, it's a MAY 2008 car Below is the convention followed by Maruti, Am not sure whether Hyundai also follows the same. A - Jan,B-Feb,C-Mar,D-Apr,E-May,F-June,G-July,H-Aug, I - silent, J-Sep,K-Oct,L-Nov & M-Dec i.e.: L8 stands for November 08 For members who wanted to know the exact date of production of their car follow this. At the time dealer notifies you that your vehicle has been arrived, then ask for the FORM 22 certificate. You can find the Engine Number and Chassis Number of the particular vehicle. Also check the Date/Month/Year in the Road worthiness certificate in Form 22 to get the details of manufacturing. Form 22 is issued from the Manufacturer. HYPERLINK "http://www.analogx.com/contents/vinview.htm"http://www.analogx.com/contents/vinview.htm S.NoChecklist Item (Thanks to T-BHP)YNRemarks1Call DEALERSHIP @ 9:30 AM IST2Visit DEALERSHIP @ 11:30 AM IST3Visual Inspection (Look for dents, scratches and stuff)4Verify CHASIS No.5Verify Engine No.6Verify ODO Reading (MUST be less than 50 Kms)7Check & Know how 4 Doors, Bonnet and Boot work8Check Engine Oil, Coolant, PS Oil, Break Oil9Check Windscreen Wash liquid & Battery Water10No Hood parts have Visible Wear/Tear/Replacement11Ask for if any separate special Battery Warranty12Where is spare tire & Jack system located?13Are there any Wheel locks? If yes where is lug key?14Check Dates or MM/YY on all Tires & Air Pressure15Ask for Tire Warranty. Are Hubcaps properly fixed?16Check glove box by opening and closing17Check for Windows Roll up & Roll Down & Wipers18Check Seatbelts, Mats, Headrests Adjustments19Check Seats and Steering Adjustments inc. 60/40 fold20Check Lock, Ignition, Horns, Keys, Child locks21Check Tire-Changing Equipment, Owners Manual22Check First Aid Kit & Dashboard indicators23Check Hand Brake Indicator, Battery Charging LightOff when Eng started24Crank Engine with Open Bonnet. Idle for a minute25Check for leakages and vibration in Handbrake applied26Check Internal Reading and Brake & Turn Indicators27Check Headlights (LB & HB) & Emergency Lights28Check AC & Blower Speeds & Cig. Lighter / DC Out 29Check Windscreen Wiper Spray and Wipers30Meet Service Manager, Take Tour of Service Area31Find out hours of operation, policies on servicing XetaWalk in / Appointment32Note down 24/7/365 Roadside Assistance Policy infoApprox Charges & No.33Look out for Extended Warranty Card / Receipt34Take down the contact numbers of staff worked withBoth Sales & Service35Lookout at Accessories Store and note down info.36Leave DEALERSHIP37Documentation Completion Check 1 at 12:30 PM IST38Documentation Completion Check 2 at 02:00 PM IST39Documentation Completion Check 3 at 03:30 PM IST40Final Call before moving from home at 04:00 PM IST41Check Camcorder, Gift, Documentation & Leave Home42Check 6 Limes, Coconuts, Agarbattis, Pasupu, Kumkum43In Showroom : Ask for Full Demo44Check for Reverse Indicator & if Test Drive is OK45Check Speedo, Tachometer, Check Engine, Temp.46Check Wheel Alignment, Balancing & for other NVH.47Check for Tools mentioned in Owners Manual are there48Check Engine, Chassis, F/R, Insurance has correct info49Check PDI, Sale, PUC Certificate and Invoice details50Lights, Camcorder, Action & Takeoff (Planned to take delivery at 6:30 PM IST. 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