Re: 3M Car Care, HSR Layout, Bangalore Background: I have a Swift Ldi bought in March 15 2009. In these two year I have done couple of long drives to Mangalore, Coorg etc. All these drives including in-city drive had taken a toll on the interior of the car. Had kept in mind 3M for a while, took a booking one week in advance. I booked for the premium package which is has a foam based cleaning agent which supposedly dries faster than water based one, which is the base package. Price difference 100% between the two. 10:30AM Sat, July 02
Reached the place on time, they took the vehicle in and started work immediately. In all 4 members were holed up in the car and working on their areas. As promised they finished the work little shy of an hour and handed the car to me. Before handing over two of the supervisors checked the interior and gave a thumbs up. I was happy with the service till then, although the sales guy was trying hard to sell body wash and some cleaning products, I didn’t mind because that is their job. I looked inside and found it to be ok, mostly coz the interiors was wet.
The drive back was annoying because the seats are wet and moisture got through my jeans too. Mind you, my house is just 2.5kms from this place! They had drilled it down in my head that I need to keep all the windows open by an inch for the whole day to let the car dry (isn’t it same with the water based wash!) I reached home and kept the windows down and went about my errands. 04:00PM Same day
I had to visit a place and it was cloudy so decided to take the car after checking the seats. The seats had dried up but when I looked up to my shock there were dark patches in the corners and few hard to reach places like below the IRVM, Sun Visor etc. It was an example of the shoddy job. On closer inspection the dash board had little bit of dirt too. So I drove straight back to 3M, and they were courteous and apologetic about the incident. They got the guys to clean up the required areas and asked me to wait. When they declared that they were done, I showed them few spots which they had missed again. Also they said that the dashboard doesn’t seems to be letting go of the brownish colour! They tried some liquid infront of me to prove their point too. All this when it was raining heavily and for some reason they didn’t take the car inside!
The third time, when they declared all clear, I did find things to be ok. But to my horror they had forgotten their equipment in my car. And the soapy liquid was leaking on my mats, lucky not the carpet. I called the owner Siddhu and asked him to take the same. And meanwhile spotted another place where they had missed cleaning . Frankly I was annoyed till now and just when I turned on the car and ran the wiper, I still couldn’t see clearly, that when I realized they had forgotten to clean the windshield from inside post spraying all that liquid. I got down again and got the guy to clean it and drove off. Not further than 20mtrs I realised that they had not cleaned the rear windshield either. I didn’t go back, I just drove back home.
I do not have pictures before the wash and of the patches, I was took shocked to see shoddy work from 3M, kinda skipped out of my mind. Below are the pictures of the car post the first cleaning. My verdict: Guess, being on top is not easy. Attention to detail seems to be missing. Bhpians visiting them double check the work before leaving. |