[TwinHead]

Originally Posted by Captain Slow

Why are they charging you extra for tyre rotation? Cant they just do this while doing wheel balancing?

that is the labor for rotating, yeah when we do wheel balancing and wheel alignment we can negotiate him to include in it but i believe this is the standard practice across i believe, correct me if am wrong.

[vaas2000]

Originally Posted by Wind

The issue is the quality of fuel at this outlet. My wife used to fill up petrol in her scooter at this outlet regularly and during service the mechanic found dirt in the fuel filter.

-- Wind

^you don't have to fill fuel there. They charge Rs 5 per wheel only to do hydrogen top ups in that petrol bunk. I usually fill up in the indian oil bunk near ring road (opp to nandas restaurant) and i go to this bunk for hydrogen topup, costs Rs 25 for all 5 tyres. I top-up monthly once.

I had first gone to tyre empire in Oct 2011. Back then, it was a very good professional experience.
Had been to the same place last weekend, after almost 1.5 years and the whole place and ambiance has changed. They still do the job fine, but it no longer looks or feels professional, right from the interaction with supervisor level - not so friendly now. However, the chaps who do the actual job are very good and really do their job fine and quick. They no longer entertain card payments, they prefer cash. Now it looks like a multibrand outlet, they got all brand tyres, back then it was only Michelin brand. Still a decent place to get things done.
I got tyre rotation, wheel balancing/alignment, got 2 tubeless punctures fixed along with hydrogen top up. The bill was around Rs 897/- cheaper than my earlier visit 1.5 years ago. The job was done fine, however unlike last time, i feel there is a bit of wobble in the rear tyre, need to go back and get it checked sometime.

[sagarpadaki]

Originally Posted by TwinHead

that is the labor for rotating, yeah when we do wheel balancing and wheel alignment we can negotiate him to include in it but i believe this is the standard practice across i believe, correct me if am wrong.

This is not a standard practice. In madhus enterprises, they dont charge you extra for tyre rotation.

When they are removing all the wheels for balancing, what is the point is charging extra for rotation? The service centers charge this which is bad,but its company governed,so cant help. But outside,in such specialised wheel care centers this extra charge is not acceptable

[shankar.balan]

I am displeased with the Tyre Empire chaps
They let a fool incompetent dunderheaded floot onto my car for its 15000 km tyre balancing, wheel rotation and alignment and he was in a tearing hurry.
Hence he did not use the ramp which he was supposed to and while jacking my car up he apparently had slightly misplaced the jack, which resulted an a cracking sound and a small piece of my underbody cladding being broken off.
Of course I gave them absolute hell for 30 minutes, but in the end, its my problem, not theirs, because I own the car.
However, I got the job done and went home in a lousy irritated mood.
I try to keep my car as well as possible and hate it when these dunderheads cause trouble on account of negligence or being in a hurry.
Nothing to be done about it. Just 'keep walking' I guess...

[TwinHead]

Originally Posted by shankar.balan

I am displeased with the Tyre Empire chaps
They let a fool incompetent dunderheaded floot onto my car for its 15000 km tyre balancing, wheel rotation and alignment and he was in a tearing hurry.
Hence he did not use the ramp which he was supposed to and while jacking my car up he apparently had slightly misplaced the jack, which resulted an a cracking sound and a small piece of my underbody cladding being broken off.
Of course I gave them absolute hell for 30 minutes, but in the end, its my problem, not theirs, because I own the car.
However, I got the job done and went home in a lousy irritated mood.
I try to keep my car as well as possible and hate it when these dunderheads cause trouble on account of negligence or being in a hurry.
Nothing to be done about it. Just 'keep walking' I guess...

that's really annoying, i have seen this urgency in completing the task faster over the weekends particularly due to lot of customers in line, take it if its a water service or car audio installation any where its the case. where you there yesterday ? i saw a ritz with tbhp sticker on it back bumper.

[civic-sense]

Last time I took my car to Tyre Empire for wheel alignment, I didn't get a printed report at the end. But I insisted on a report, and they said that they have to put the car back on the ramp again. With the car back on the ramp, the alignment was all off. In 10 mins. They had to do alignment again. Now, that makes me wonder. Are these alignment exercises of any good for your car?

[Jaggu]

I went there couple of months back for puncture repair and they refused saying they don't do. Very cold dealings, will not recommend.

[Schoudhury]

Originally Posted by civic-sense

Last time I took my car to Tyre Empire for wheel alignment, I didn't get a printed report at the end. But I insisted on a report, and they said that they have to put the car back on the ramp again. With the car back on the ramp, the alignment was all off. In 10 mins. They had to do alignment again. Now, that makes me wonder. Are these alignment exercises of any good for your car?

I also had a very experience over there in regarding to balancing and alingment .It took them more than an hour to do the balancing and alingment and even after that it was not done properly
Had to finally go to Madhus to get that fixed . Will never visit them for balancing or alignment , even though i stay close to 200 mts from there store.

Originally Posted by Jaggu

I went there couple of months back for puncture repair and they refused saying they don't do. Very cold dealings, will not recommend.

That is strange , i got a puncture fixed over there once and they charged around Rs 110 for the same .
Not sure if they have stopped doing it now .

Cheers

[vaas2000]

Originally Posted by vaas2000

^you don't have to fill fuel there. They charge Rs 5 per wheel only to do hydrogen top ups in that petrol bunk. I usually fill up in the indian oil bunk near ring road (opp to nandas restaurant) and i go to this bunk for hydrogen topup, costs Rs 25 for all 5 tyres. I top-up monthly once.

I had first gone to tyre empire in Oct 2011. Back then, it was a very good professional experience.
Had been to the same place last weekend, after almost 1.5 years and the whole place and ambiance has changed. They still do the job fine, but it no longer looks or feels professional, right from the interaction with supervisor level - not so friendly now. However, the chaps who do the actual job are very good and really do their job fine and quick. They no longer entertain card payments, they prefer cash. Now it looks like a multibrand outlet, they got all brand tyres, back then it was only Michelin brand. Still a decent place to get things done.
I got tyre rotation, wheel balancing/alignment, got 2 tubeless punctures fixed along with hydrogen top up. The bill was around Rs 897/- cheaper than my earlier visit 1.5 years ago. The job was done fine, however unlike last time, i feel there is a bit of wobble in the rear tyre, need to go back and get it checked sometime.

Went there on Sunday and got the back wobble fixed. Turned out the Stock JK is culprit, got it removed, checked for balancing and rim bend, but turned out to be a tyre related issue, switched the tyre from boot to rear and retired the rear to boot. Now no more wobbles. I asked for charges specifically, supervisor there said no charges, i tipped the technician who swapped the tyre.

Originally Posted by TwinHead

that's really annoying, i have seen this urgency in completing the task faster over the weekends particularly due to lot of customers in line, take it if its a water service or car audio installation any where its the case. where you there yesterday ? i saw a ritz with tbhp sticker on it back bumper.

^If it was a silver Ritz with LTD on boot door, it would have been me.

[shankar.balan]

Originally Posted by TwinHead

that's really annoying, i have seen this urgency in completing the task faster over the weekends particularly due to lot of customers in line, take it if its a water service or car audio installation any where its the case. where you there yesterday ? i saw a ritz with tbhp sticker on it back bumper.

I was there on Sunday around 530pm up until 7pm.
My car is a Yeti and I ve only got those tiny transparent tbhp url stickers on my vehicle's number plates.

[navrddy]

Hello All,

I had nightmarish experience of trusting these guys @ Tyre empire.
I had done wheel balancing for my wagon box; and i felt everything was ok in city use.
But my problem startedy when i when went for long highway run to hyd.
When i reached highway speeds of around 75 kmph; my steering starts to vibrate at kind of sinusoidal amplitude. This happens particularly from 75 to 85 kmph. and after 110 kmph.
It is so annoying, that 80 kmph is sweet spot for good mileage on longish highway drives.
This steering vibrations were not present earlier before wheel balancing, alignment and tyre rotation at Tyre empire(because this was first time, i felt the vibrations).

somehow managed to get back to bangalore after longish highway drive of 1600 kms.
Today, i visited tyre empire. I told the problem.
First, they acknowledged the issue and promised to looked into it.
Later they come back and say, i should have told the problem earlier, because it almost travelled more than 1600 kms after wheel alignment, balancing etc.
I told them, I noticed this problem after reaching outskirts of bangalore and my long highway trip is well planned. Should i cancel my trip and come back to shop for checking. I assumed you guys had done gud job.
I asked them, to prove that shop had done Wheel-balancing, alignment and tyre rotation correctly.There response was , it cannot be proved.
Then, finally they ask there one of workshop guy to test-drive the vehicle, and he acknowledged the same.
They took the vehicle on ramp, removed the four tyres and did rotation. and test-drove the vehicle, and said itz ok. I,am yet to finally test-drive the vehicle.

So my question: First they messed something in wheel-balancing, rotation etc; and it is upto to the end customer to prove it whether it is done ok or not ?

Another observation: They use nitrogen to fill air in tyres: Value was set to 33 PSI. But later when i came back home, i checked pressure with my guage at home, It is showing 36 PSI. This was even case of nitrogen filled in petrol bunks.
Is this difference is due to Nitrogen density comparison vs Normal Air. ?
Earlier, this was not so. Normal air filled at Petrol bunks was on par with my Gauge Pressure at home.

[sagarpadaki]

Originally Posted by navrddy

Hello All,

I had nightmarish experience of trusting these guys @ Tyre empire.
I had done wheel balancing for my wagon box; and i felt everything was ok in city use.
But my problem startedy when i when went for long highway run to hyd.
When i reached highway speeds of around 75 kmph; my steering starts to vibrate at kind of sinusoidal amplitude. This happens particularly from 75 to 85 kmph. and after 110 kmph.
It is so annoying, that 80 kmph is sweet spot for good mileage on longish highway drives.
This steering vibrations were not present earlier before wheel balancing, alignment and tyre rotation at Tyre empire(because this was first time, i felt the vibrations).

somehow managed to get back to bangalore after longish highway drive of 1600 kms.
Today, i visited tyre empire. I told the problem.
First, they acknowledged the issue and promised to looked into it.
Later they come back and say, i should have told the problem earlier, because it almost travelled more than 1600 kms after wheel alignment, balancing etc.
I told them, I noticed this problem after reaching outskirts of bangalore and my long highway trip is well planned. Should i cancel my trip and come back to shop for checking. I assumed you guys had done gud job.
I asked them, to prove that shop had done Wheel-balancing, alignment and tyre rotation correctly.There response was , it cannot be proved.
Then, finally they ask there one of workshop guy to test-drive the vehicle, and he acknowledged the same.
They took the vehicle on ramp, removed the four tyres and did rotation. and test-drove the vehicle, and said itz ok. I,am yet to finally test-drive the vehicle.

So my question: First they messed something in wheel-balancing, rotation etc; and it is upto to the end customer to prove it whether it is done ok or not ?

Another observation: They use nitrogen to fill air in tyres: Value was set to 33 PSI. But later when i came back home, i checked pressure with my guage at home, It is showing 36 PSI. This was even case of nitrogen filled in petrol bunks.
Is this difference is due to Nitrogen density comparison vs Normal Air. ?
Earlier, this was not so. Normal air filled at Petrol bunks was on par with my Gauge Pressure at home.

Vibrations in the steering is balancing gone wrong. I think they have not balanced your wheels properly. Just rotating the wheels will not solve the issue.

Regarding the pressure, i think the calibration of the gauge is bad. It can also be that your pressure gauge is also gone bad. Check with different pumps to find out the cause.

[Mister_M]

Originally Posted by Schoudhury

That is strange , i got a puncture fixed over there once and they charged around Rs 110 for the same .
Not sure if they have stopped doing it now .

I had been there on Saturday morning for getting a Puncture on my Liva's Front-Left Tyre fixed. They did it too. I guess accepting a Puncture job / declining it depends on their rush.

Found that a small screw was the culprit and got rid of him. For sealing the Puncture (Tubeless, MRF ZVT 15"), I was given 2 options:
1. Regular sealant - 118 INR
2. Mushroom Puncture plug - 247 INR --> More recommendations from Tyre Empire.

I remember reading some positives about Mushroom puncture and wanted to try it out.

The Process: Un-plug the screw --> drill to make the puncture hole uniform and smooth --> file-out some rubber from inside around the puncture-hole (for the Mushroom rubber to get fixed well ) --> Apply adhesives fron inside --> Insert the mushroom plug from inside --> cut off excessive rubber from the Mushroom after ensuring that fitment is complete.

As per their view, this must be a PERMANENT solution for this puncture that is supposed to last until the life of the tyre. I must wait for another 25K+ kilometers to comment about its reliability though.

Things that could have been better:
1. On request, pressure on all tyres checked and made 33psi (includes the replaced spare-wheel on boot). Last time when I visited them, the spare wheel was washed properly and dried before it was pplaced back on to the boot. This time, I had to request twice (2nd time was more loud and harsh) to get it cleaned.

2. The Wheel-cap was not tagged with the plastic strip. (In the past, they did it each time on all 4 wheels without even indicating).

3. When I was heading to their billing counter, their supervisor asked for my car keys to get it parked away from their work-bay. After 5 mins when I peeped out from their Billing (1st floor), I was shocked to find the car parked un-attended with the key on the driver-side key-hole! After pointing this irresponsible behaviour to their staff, a person was sent to fetch and hand-over the keys back.

4. Billing took longer than the Puncture-repair time itself. 2 other gentlemen who were on the Q before me complained the same too and the cashier girl complained their "slow" server.

In my view, they act totally based on the rush they have on the floor. They become visibly harsh to their customers when the floor is active while they are at their best "Calm and compassionate" postures when no one is around. The customer who is supposed to be the king (remember Gandhiji said that, eh!) has to trust on his / her good fortunes and/or luck for getting a service here even after paying an "Extra" price than other "so-called-local" suppliers.

Hope someone from Tyre Empire is listening and things improve in the future.

Cheers!
M

[neil.jericho]

It is unfortunate to read about how the quality of service has dropped in such a short span of time. They used to be really patient and diligent and used to do everything properly including giving the printout of the reports with a detailed explanation. Everything except take a test ride after the alignment that is. The staff were also very polite and courteous when I had visited them on different occasions.

[PatienceWins]

I had a very bad experience at Tyre Empire, Varthur Road. The regular guy who does wheel alignment had gone for lunch. The alternate guy who worked on my car could not adjust the tie rod nut. He came to the assumption that the nut is jammed after trying his best to open it. He recommended me to take the car to a nearby garage. I had to wait for 30 mins at the garage for the boys to be free. They could not open it with the ordinary spanner and they tried to open it with acid, which I was not happy. I took the car back to tyre empire and the regular guy opened the nut very easily using a wrench. So I went through a lot of mental agony with incompetent garage guys trying to open a nut and wasted my time because of an incompetent technician at tyre empire. These incidents prove that it is worth travelling all the way to Madhus, where I have had only good experiences.