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Old 4th May 2019, 12:58   #16
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Default Re: Multi-Brand Car Service : Carsmith Motors (Bangalore)

2nd consecutive bad experience with Carsmith motors.

September 2018 : annual service of my Honda City petrol at Carsmith, based on generally positive feedback from this thread.

One challenge was they don't allow you to carry your own spare parts, and anything you need is to be ordered via them a few days in advance of the service. I specifically asked for Mobil 1 5W30 fully synthetic and what was waiting for me was Mobil Super 3000!!!

They had not even noticed that, were even about to pour it had I not stopped them at the last moment.

That day being a public holiday, I had to wait for a few extra hours for this problem to be solved, and Vishwas simply refused to acknowledge the issue by saying it's the supplier's fault and not his! We finally managed to get SHU 5W40 from a nearby bunk, and had to pay the full MRP price.

When I raised this issue of a lot of extra time being wasted due to this, and the fact that I'd had to unnecessarily shell out a much higher amount than needed, his response was that I should not worry about a few extra K here and there as my car was getting quality attention and service.

Decided not to pursue this further.

During that same service, front link rods were found to be due for replacement and I gave them my confirmation to procure those.

I had to follow up for months for the link rods, and was told in March 2019 that new link rods are finally available and I can come and get them fitted. I was travelling at that time and overall availability was pretty limited. What followed was a series of calls and what's app messages asking me to come for fitment ASAP.

I went there today for fitment, and the staff, including Vishwas, suddenly realized that the TRW link rods they'd ordered were NOT the correct model, and that I'll have to come again some other time after they manage to get the right variant.

When I expressed my disappointment to Vishwas, I was again told that it's not their mistake but the mistake of the supplier who had sent the wrong parts, and it's perfectly understandable since these days there are so many models and variants of Honda City, and cars in general!

When I asked if no one from the team actually checks the parts received to ensure they're exactly what was ordered, I got no answer.

I'm not sure if my experiences are more the exception than the norm. Genuine mistakes happen, but what really pissed me was the overall attitude of how it's not their fault at all, and I'm blaming them for no reason!

While I certainly appreciate their hands-on approach overall, these two instances have surely left a bad taste in my mouth.

Last edited by Parth46 : 4th May 2019 at 13:10.
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Old 4th May 2019, 15:05   #17
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Default Re: Multi-Brand Car Service : Carsmith Motors (Bangalore)

While the above post may seem like a negative review, I'll add that Carsmith remains a great place overall, with good attention to detail.

Vishwas went the extra mile in ensuring that the annoying dashboard rattles, which multiple Honda guys couldn't solve, was addressed to my satisfaction. Those rattles have not returned yet.

Both of us are in touch since my previous post went live, and I'm hopeful that pending issues will be resolved soon.
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Old 24th May 2019, 00:03   #18
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Default Re: Multi-Brand Car Service : Carsmith Motors (Bangalore)

It had been a while since I dropped into Carsmith Motors and in my quest to convert my uncle mobile to an uncle-with-swag mobile I decided to drop off the E at Carsmith for an alloy makeover.

The experience was more or less fuss-free like my initial experience. I had booked an appointment to drop off the car on Tuesday & I was promised delivery on Thursday.

Since the last time I visited them, the one thing I noticed was the sheer number of European cars there for service or body repair. On speaking to Vishwas he confirmed the same, he was telling me how they wanted to cater to the European car market. Since the E is due for its Service C, I think I might give Carsmith a go this time around.
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Old 24th May 2019, 20:11   #19
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Default Re: Multi-Brand Car Service : Carsmith Motors (Bangalore)

I tried Carsmith last week and had brake pads replaced on my F30 320d.
On a whim, I also had Rogerab installed to prevent bottoming.
They appear to have done a satisfactory job on both.
The prices were appx 30% odd of what one might expect at Navnit Motors.
Other cars were an S class that was having air-suspension work done, a Laura, Passat and an X3.
In addition there was a project of sorts going on in the corner to give a Tata Xenon 4x4 amphibious capability.

Overall a good experience.
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Old 7th June 2019, 16:38   #20
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Default Re: Multi-Brand Car Service : Carsmith Motors (Bangalore)

I had picked up a pre-owned Laura TSI a while back that was painted in a custom colour. There was a small knick on the runner board which I wanted to get rid of.

I was skeptical of giving the car to any garage as this colour was a one off. In my search for a reliable bodyshop, I came across Carsmith Motors in Koramangala. I spoke to them over the phone & explained the issue faced, they seemed confident of matching the colour & fixing the running board.

They took a couple of days to fix the dent.

They did a neat job, I must say! Iím very happy with the results.
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Old 9th August 2019, 14:54   #21
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Default Re: Multi-Brand Car Service : Carsmith Motors (Bangalore)

It was time for the Q3's 4th service at 52,000 kms. Audi was quoting 40k+ for regular service. Since the car was out of warranty, decided to take it to Carsmith.

The biggest challenge was to get the car there since I stay in Yelahanka and driving to Koramangala is no easy feat. Called up Vishwas and he offered free pick up and drop service. They have partnered with DriveU for pick up and drops. I wasn't very comfortable giving the car to a driver but decided to go ahead due to scarcity of time.

Servicing was completed in one day. Throughout the day I got regular updates on whatsapp through photos and videos of the different tasks being carried out. This was the best part of the service since I got to know at every point whats happening with the car. All my queries were also promptly answered.

A couple of images received while the work was being done.
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There was a problem with the fuel lid that I wanted to get fixed. The fuel lid won't lock even when the car was locked. They opened up the lock and found that it wasn't working. New lock was quoted for 3.5k and I gave a go ahead for that. The part was ordered and received the next day and the car was delivered back in the evening.

The total bill was around 21k. In terms of breakup, servicing cost is 7.5k (50 point check-up and all labour), 3.5k for the fuel lid lock, 2.3k for Ceratec engine protector and the rest for the filters and oil.

The service was done 2 months back and the car is running good. With this kind of experience, I don't see a point in visiting Audi service center unless there is something that only they can fix.
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