[VijayAnand1]

First day woes and a memorable one at that.. Stings! But you've moved on and there's the essence. The inclination at Madhus is definitely not an issue, but the uneven pavement finish that's the sinister one from your pictures. This will definitely cause an imbalance provided if paddocks aren't leveled straight. Nevertheless, would recommend you to install crash bungs and be future-proof of battlescars.

Congratulations on your 390 and looking forward to exciting Sunday reads as you've done with your RRR-RRR thread.

Special Mention:

To the gentlemen who owns that Maybach, if you're in T-BHP or if you'd ever get a chance to read this post. I'd like to mention this..
You're a thorough man of class exemplified by your virtue.

Cheers!
VJ

[lordrayden]

Originally Posted by neil.jericho

The gentleman who owned the Maybach was extremely composed, given the circumstances and did not make a major scene, like 99.99% of others would have.

Slight off-topic, but I've seen this very Maybach at Madhus two times in the past 1 year. What's it doing there so often? Does it belong to the owner, or are nails and misalignment-gremlins attracted to this car .

[b16h22]

Originally Posted by neil.jericho

Every single enthusiast I spoke to strongly suggested that I get all 3 scratched parts replaced, so that my motorcycle goes back to being exactly as it was, when I took delivery.

Extremely unfortunate incident but at least the damage to the Duke and the Maybach looks minimal. The damage is mostly on the sacrificial components anyway so if you don't have chronic OCD, you can keep the crash guard and bar end weights. Just rotate those weights down in case you don't replace them, like I did Recently an official MRF tyre shop managed to take a lot paint off from my mint looking Gixxer's rear wheel. Another tyre shop destroyed my Duke's ABS sensor ring back in 2016. Tyre shops are one of the most damaging places I've visited with a motorcycle as they are considered 'lower' forms of transport and they just don't care.

[neil.jericho]

Originally Posted by neil.jericho

The thing is, as per the policy at Madhus, the reimbursement for such incidents is taken out of the salary of the technicians. This was confirmed to me both by the technician who worked on my bike and one of the managers.

Update
Today, I received a call from a gentleman who is part of the Finance team at Madhus. He confirmed that as per the company policy, they do not make the technicians pay for any inadvertent / accidental damages to vehicles.

In turn, I confirmed to him what was told to me by the technician when the bike was dropped. Since I was surprised to hear about this policy, I had also double checked with the manager who I was dealing with. He too had told me that the company policy was to make the technicians pay for damages. Hence I had posted the same on the forum.

While I am genuinely surprised that the manager and technician are uninformed of the company's policies (more so the former than the latter), I am happy to officially learn of this policy at Madhus. Now, if they can only provide a dedicated bay or two, for motorcycle tire changes, this incident can finally be put to rest and some good would have come out of all this.

[ninjatalli]

Originally Posted by neil.jericho

He confirmed that as per the company policy, they do not make the technicians pay for any inadvertent / accidental damages to vehicles.

...
While I am genuinely surprised that the manager and technician are uninformed of the company's policies (more so the former than the latter), I am happy to officially learn of this policy at Madhus.

Seems like damage control to your earlier post. Honestly, no one is uninformed of work related policies that impacts them on a daily basis. Either the manager and technician are / have been lying to all customers (like you who faced any damage) to avoid paying for damages or the finance team member is trying to address the online negative view of making the technicians pay for accidental damages (assuming that's the status quo). But good to see them take some action to your experience.

Now, if they can only provide a dedicated bay or two, for motorcycle tire changes, this incident can finally be put to rest and some good would have come out of all this.

Very true. Did he address that point? Also, given now the organisation foots the bill, I suppose they will be paying for the parts replacement.

[Naetik30]

Looks like most BHPians forgot that @Nikhilb2008 who owns Madhus is a TeamBHPian. he may be the best placed to address this incident.

About me - I have been a Madhus customer for about 13 years or so. Have had mostly good to great experiences. In the sense - some allignment issues that were caused by other shops were fixed effortlessly here. But tyre purchase has not been a smooth affair and could be better.

Several years ago - when I got new tyres for my Verna at Madhu's, the technician ended up scratching a couple of alloys and the white paste was not cleaned up well.

Last week, decided to get new tyres for my Alcazar and called up Madhus. The sales folks told me a price and I asked if the tyres are ready. Then got a confirmation that the tyres are available and I was asked to come next day at 9AM. Landed exactly at 9AM and the tyres were no where to be found. Then they mentioned the tyres would be brought soon from another place. This was a downer.

But on top of it, the sales person who dealt with me - tried to say he never mentioned the tyres are ready. This got me really pissed and wanted to walk out. I guess some better training would help.

[mkaysaw]

Looks like a rebadged prefacelift w222 Mercedes S350cdi to me and not a Maybach. Look at the front bumper (AMG Line with shadowline trim) the C pillar is w222 and the rims are from a V223 (current gen) Maybach.

Not a Maybach.

[Xaos636]

Long Post Alert

I had another disappointing experience at Madhus Tyre Center, Wilson Garden marking the fourth consecutive incident during my visits. A couple of months ago, I went in for a mushroom puncture repair on the rear tire of my Fireblade, and last Saturday, I returned to change the rear tire of my CBR 1000RR.

I decided to relax in the lounge after a long day, having been out since 4 AM and arriving at Madhus around 3 PM. There were several bikes ahead of me waiting for tire changes. My friend, who was on an S1000RR, was also there to replace both tires, and @krishnaprasadgg joined us, as he was part of our morning ride.

After handing over my key and waiting for my turn, a mechanic approached me and asked to see my bike. He pointed out that the rear caliper bracket was not properly seated, as it should be. The issue with that is, as these are motorcycles which can reach unusual speeds at the blink of an eye, this small carelessness could simply have had life-threatening consequences. The mechanic asked me to call and blast the person who last worked on it and then I remembered that it was Madhus themselves who had worked on my bike and no one else. They had removed the wheel to do a couple of mushroom punctures and the Blade hasn’t been to a workshop after that day, not even for tightening the chain, which is another issue every time one comes out of a rear tyre change from Madhus.

The images below depict the caliper improperly seated in its bracket. The last time I encountered a similar issue was with a friend on the track, where his wheel locked, the chain snapped, and he was thrown off his motorcycle. This underscores the serious risks associated with such negligence.




I have always believed in their competence and have recommended them to numerous people, who have had positive experiences with car wheel services. However, I've heard mixed reviews regarding their work on motorcycles, from day 1. Every time I've had a rear wheel removed by Madhus, I've had to return to my mechanic to adjust the chain slack, as it has consistently been off. I believe many others have experienced the same. This is a significant issue; a mechanic who cannot properly adjust the chain slack should not be removing the rear wheel of any motorcycle, especially a superbike capable of incredible speeds. Proper chain slack is fundamental to safety and performance.

While Madhus employs state-of-the-art machinery and the latest equipment, the effectiveness of these tools depends on having properly trained mechanics who can operate them from start to finish. Without the necessary training, the value of the advanced equipment diminishes, whether it's for safely removing wheels or accurately balancing them.

Last month, @krishnaprasadgg experienced damaged valve pins and a stripped pinch bolt on his R1 after getting new tires. We initially dismissed it as an isolated incident. However, after they replaced the valve during my mushroom puncture repair, I also found that my valve pin was damaged. Additionally, I lost the metal valve caps for both ,my wheels as well. This forced me to purchase new valves for all three wheels(2 for the R1 and 1 for Fireblade) to ensure proper functionality of the pressure check gauge.
Difficult to understand the issue from the below image as this is the only one we took as we werent aware of the exact issue back then.


But the below image talks. The Golden one is the new one and the other is the damaged one.


What happened next was even more frustrating. I arrived at 3 PM, and they began working on my bike around 5:00 PM. By 7:00, 2 hours had passed for a simple rear tire change. After removing the rear axle, they struggled to reattach it, initially blaming the rear caliper pistons for preventing the pads from seating correctly. While that seemed reasonable, they removed the pads and still could not get the axle to fit, indicating a misdiagnosis. We then pointed out that the spacers were likely installed incorrectly. To my surprise, the mechanic had the audacity to ask us to take a seat while he worked on it. Fair enough, maybe he too had a long day like us. Another 30 minutes passed, and they were still struggling to reinstall the rear axle.

The below images shows the wrongly installed spacers. @krishnaprasadgg did mention this to them, but it fell on deaf ears.




The paint on the ABS ring was damaged when various tools were used to force the axle into place. The visible damage is concerning. While it may be purely aesthetic for now, I have yet to perform an ABS test, and I hope I don’t have to.


At this point, I had reached my limit and considered towing the bike to my mechanic, but that wasn’t practical since the rear wheel was off. By 7:45PM or 8, the mechanic informed me that the work was complete and that the issue stemmed from incorrectly installed spacers. It was the first time in 15 years that I saw @krishnaprasadgg lose his cool.

This is not a case of them doing me a favor; they are among the most expensive tire service providers in the state, with the highest wheel balancing charges for two-wheelers across South India. They offered to refund me for the entire mushroom puncture episode and not charge me this time, but I can't help but wonder: what if I hadn’t made it due to their negligence? Would a refund of ₹2000 be sufficient for my family?

Moreover, I have yet to be contacted regarding this incident, and there has been no acknowledgment of the seriousness of what occurred. I’m not interested in any refunds because it’s clear they do not understand the magnitude of their negligence or the potential consequences I could have faced.

My sincere request to the Madhus management team, @Nikhilb2008, or anyone else concerned is that what’s truly needed is not just paddock stands or a flat surface. Those are merely knee-jerk reactions to the issues that arose from a lack of proper tools and procedures that should have been implemented from the start.

I sincerely urge your team to pause motorcycle tire and wheel services, especially for superbikes, until you can find a competent mechanic who knows how to properly remove and reinstall a wheel, at the minimum. Please note that I do not expect a call from your team after this long post, as this should have been addressed as a priority long ago. I understand that it's a business, but there needs to be the decency to acknowledge and rectify such serious oversights. Please get your operations in order before someone else suffers the consequences. A refund won’t suffice if it leads to a more severe incident due to negligence on your part.

I want to emphasize that their negligence put my life at risk. The work they performed had the potential for catastrophic consequences. I consider myself fortunate to have escaped unharmed, but not everyone may be so lucky.

@mods, I believe there are a lot of such oversights from the works done at Madhus so far, so I recommend these to be moved to a new thread with a new title so people are aware.

Thank you!

[condor]

In line with the post by @Xaos636: a friend has been going to their Basavanagudi place for his cars, and has found the boys there slacking on their work. Both on alignment and sales part.

[AtheK]

Thanks for the post @xaos636 my tyre change is coming up shortly for the S1000RR, I am now seriously thinking of getting it done at Indimotard instead as those guys work day in and night out with superbikes.

Hopefully all is ok with the blade and bike is working fine.

[CrAzY dRiVeR]

Originally Posted by AtheK

Thanks for the post @xaos636 my tyre change is coming up shortly for the S1000RR, I am now seriously thinking of getting it done at Indimotard instead as those guys work day in and night out with superbikes.

Hopefully all is ok with the blade and bike is working fine.

I will soon need to do a tyre change as well - and Madhus seem to be the only option still. Many of the workshops just remove the tyres and get it done from Madhus or similar.

Given the proximity of the locations in Wilson Garden - my plan is to get the work done at Madhus (watching out for Maybachs parked in the vicinity) and to head over to Gear Gear Motorcycles to cross check the work done.

[AtheK]

Originally Posted by CrAzY dRiVeR

I will soon need to do a tyre change as well - and Madhus seem to be the only option still. Many of the workshops just remove the tyres and get it done from Madhus or similar.

Given the proximity of the locations in Wilson Garden - my plan is to get the work done at Madhus (watching out for Maybachs parked in the vicinity) and to head over to Gear Gear Motorcycles to cross check the work done.

Indimotard does wheel balancing as they have the machine and proximity for me makes indimotard a better choice. I will still wait to hear your experience with Madhus before deciding.

They change tyres for all superbikes when they prepare them for track days and majority of them go for slicks, so there expertise in this department is pretty unmatched.

[CrAzY dRiVeR]

Originally Posted by AtheK

Indimotard does wheel balancing as they have the machine and proximity for me makes indimotard a better choice. I will still wait to hear your experience with Madhus before deciding.

They change tyres for all superbikes when they prepare them for track days and majority of them go for slicks, so there expertise in this department is pretty unmatched.

Forgot about them since I've always considered them too far for me. But now I do work out of Bagmane for few days a week - this is something I can manage to do as well.

Madhus certainly hasn't learned and continues to provide a bad experience for multiple bikers - certainly doesnt deserve more 2-wheeler business coming their way.

[krishnaprasadgg]

Originally Posted by Xaos636

Long Post Alert

I had another disappointing experience at Madhus Tyre Center, Wilson Garden marking the fourth consecutive incident during my visits. A couple of months ago, I went in for a mushroom puncture repair on the rear tire of my Fireblade, and last Saturday, I returned to change the rear tire of my CBR 1000RR.

I decided to relax in the lounge after a long day, having been out since 4 AM and arriving at Madhus around 3 PM. There were several bikes ahead of me waiting for tire changes. My friend, who was on an S1000RR, was also there to replace both tires, and @krishnaprasadgg joined us, as he was part of our morning ride.

After handing over my key and waiting for my turn, a mechanic approached me and asked to see my bike. He pointed out that the rear caliper bracket was not properly seated, as it should be. The issue with that is, as these are motorcycles which can reach unusual speeds at the blink of an eye, this small carelessness could simply have had life-threatening consequences. The mechanic asked me to call and blast the person who last worked on it and then I remembered that it was Madhus themselves who had worked on my bike and no one else. They had removed the wheel to do a couple of mushroom punctures and the Blade hasn’t been to a workshop after that day, not even for tightening the chain, which is another issue every time one comes out of a rear tyre change from Madhus.

The seriousness of the mistake/negligence made is a very sobering fact. The reality of the matter is upskilling the technicians is something that has to happen. There is no excuse for this. This was just plainly a serious oversight that could have caused really serious consequences to the rider and also to people sharing the road around if something bad had happened.

Originally Posted by Xaos636

This is a significant issue; a mechanic who cannot properly adjust the chain slack should not be removing the rear wheel of any motorcycle, especially a superbike capable of incredible speeds. Proper chain slack is fundamental to safety and performance.

While Madhus employs state-of-the-art machinery and the latest equipment, the effectiveness of these tools depends on having properly trained mechanics who can operate them from start to finish. Without the necessary training, the value of the advanced equipment diminishes, whether it's for safely removing wheels or accurately balancing them.

This is the root cause that needs to be fixed. The same goes with the experience that fellow bhpian @neil.jericho has as well, until and unless the technicians there are given proper training on how to safely remove and refit the wheels for bikes which is not as straight forward as cars is done, the effectiveness of everything done in between goes for a toss.

Originally Posted by Xaos636

Last month, @krishnaprasadgg experienced damaged valve pins and a stripped pinch bolt on his R1 after getting new tires. We initially dismissed it as an isolated incident. However, after they replaced the valve during my mushroom puncture repair, I also found that my valve pin was damaged. Additionally, I lost the metal valve caps for both ,my wheels as well. This forced me to purchase new valves for all three wheels(2 for the R1 and 1 for Fireblade) to ensure proper functionality of the pressure check gauge.

Sadly this is true. I genuinely thought of it as an isolated incident , but when the same mistake happened, it was really disheartening.

Originally Posted by Xaos636

What happened next was even more frustrating. I arrived at 3 PM, and they began working on my bike around 5:00 PM. By 7:00, 2 hours had passed for a simple rear tire change. After removing the rear axle, they struggled to reattach it, initially blaming the rear caliper pistons for preventing the pads from seating correctly. While that seemed reasonable, they removed the pads and still could not get the axle to fit, indicating a misdiagnosis. We then pointed out that the spacers were likely installed incorrectly. To my surprise, the mechanic had the audacity to ask us to take a seat while he worked on it. Fair enough, maybe he too had a long day like us. Another 30 minutes passed, and they were still struggling to reinstall the rear axle.

The below images shows the wrongly installed spacers. @krishnaprasadgg did mention this to them, but it fell on deaf ears.

At this point, I had reached my limit and considered towing the bike to my mechanic, but that wasn’t practical since the rear wheel was off. By 7:45PM or 8, the mechanic informed me that the work was complete and that the issue stemmed from incorrectly installed spacers. It was the first time in 15 years that I saw @krishnaprasadgg lose his cool.

This is what really upset me. While the whole caliper alignment thing was still looming over our heads and trying to come to terms with it and then when it came to the point that not knowing how the spacers went in was a bit too much for me to handle. That too while repeatedly I had asked them to make sure the spacers were put in right because we did check to make sure the axle wasn't bent or the caliper stay was not out of shape which both were in proper spec. So that left only the spacer to be the potential issue. But instead trying to force the axle in by hammering it in was the route taken when it was clearly not going in all the way.

I hope these points are taken into consideration and some serious fixes are done to ensure this doesn't happen again.

Krishna

[condor]

Originally Posted by krishnaprasadgg

The reality of the matter is upskilling the technicians is something that has to happen. .... unless the technicians there are given proper training on how to safely remove and refit the wheels for bikes which is not as straight forward as cars is done, the effectiveness of everything done in between goes for a toss.

Ref my post above. I have not seen too many new guys at either place. May be the Wilson Gardens place does have new folks after the movement & expansion, but when it's mostly the same guys working there for a very long time doing the same things, they should have known.

Further, what I had shared is for cars. The slacking has been seen even for cars.