ICEed my Optra - CHEATED by authorised dealer Elegant Car Accessories Delhi

rsjaurr · 21st March 2006, 18:35

congrates XT,u met a best person in delhi.

it was perfect case of such a good system have been messed up by not so intelligent installer.

Xtreme Torque · 21st March 2006, 18:49

Today being a delhi bandh, all the shops were closed. But we (Gunbir, Jasdeep and I) met up at Moti Bagh and from there on, i could feel that my problems were solved. I got to know about each and every detail that a good system should entail, and everything that it shouldn't. I even listened to gunbir's Getz and the sound to say the least, was TERRIFIC. Even with all the gizmos on my ride, it came nowhere in comparison. And for the mature audience, it will be bliss. To say the least, Gunbir and Jasdeep (Autophile) were just amazing.

There were a few details that they provided very accurately that completely shook me:

a> The dealer (can I name him, I want to?) had done a very, very shoddy job.
My Opinion - It was pretty obvious, and I was paying the price for that.

b> The dealer had overpriced me for a couple of items.
My Opinion - The dealer has a lot of explaining to do tomorrow.

c> The dealer had sold me a [[ second-hand Pioneer 8650 ]].
My Opinion - ***. The dealer DEFINATELY has a lot of explaining to do tomorrow.

I am just waiting for tomorrow to arrive so I can just head on over and look at his face when he is at a complete loss for words. Man, I am so pissed off.

I am going in for a number of changes not everything has been finalised. But once the system is in place and I am eternally satisfied ( I know i will be now ), withmy car in the hands of such professionals and not some roadside vendor looking to make a quick buck. I'll post up the pics and give a detailed report about everything.
Could i please name the dealer so that other folks in delhi wont be taken in by him and we can all beware?

All i can do in the meantime is to keep my fingers crossed, (i dont think i need to now) and wait for the final outcome. Thak you all for all the support you have given me Navin, revhard, aza, anshuman, prince85, bass&trouble and hotchillipepper. Looking forward for your continued support and insight.

navin · 22nd March 2006, 10:21

Geez. XT. what I would do is give the dealer one chance to make amends and if not feel free to post his name and address on this thread along with details of all the wrong you feel he did.

gunbir · 22nd March 2006, 13:18

XT...

In India, 99% installers do a shoddy job, and 90% overprice the products. While these are the facts of the industry, and may be something you may consider talking out with him, selling you a used HU (at least a year old at that) for the price of a brand new one is NOT acceptable

.

Even if you resolve things with him, I suggest you DO post all the details here so that others will not be duped by such people. These guys give installers a bad name. Many a time we have seen good customers being overly suspecting and critical of good, honest installers. That is because of guys like your installer.

Moreover, you were fortunate enough to notice that he had cheated you. Others may not have such opportunities. I dont see why you shouldnt warn others.

jkdas · 22nd March 2006, 13:31

Waiting for pix; Dealers face! after you have a 'chat' with him regarding your HU.

navin · 22nd March 2006, 14:52

Atleast post a list of all the step one can take so that they are not duped. It's been such a long time that I have asked a audio dealer for advice i forget the pitfalls.

Sam Kapasi · 22nd March 2006, 18:45

Hi XT,

It is up to you to post the dealers name here or not. However i request you to PM me the dealers name right away.
Thanks

aZa · 22nd March 2006, 20:07

Hey XT

Pm me the dealers name too i'll visit him and bug his life to death lol come on 1yr old headunit DAMN !! Lets just go outside his shop and announce it on my PA system that THIS DEALER is a CHEAT !!!
lol

aargh !!

Xtreme Torque · 22nd March 2006, 22:57

the name of the dealer is:
Elegant Car Accessories
B-38, Lajpat Nagar,
Part - 2
New Delhi.

The person I had interacted with was Ravi Chopra, a salesman, and quite a dicey one at that . I went over to the shop today at approx. 4:30 pm today. And went straight to the basement where I found him talking to some customers, telling then that the some Sony Headunit for approx. Rs. 7150 was way better than an Alpine double that price. I just butted straight in and asked him in a slightly loud voice why he had sold me a second hand system.........

navin · 22nd March 2006, 23:01

Geez. Elegant. Sam do you see this!

XT what happened. Hope you did not hit anyone.

aZa · 22nd March 2006, 23:12

XT ... Continue talking what happenned next ?

refund ?

Newer system ?

Xtreme Torque · 22nd March 2006, 23:14

the look on his face was so memorable, i wish i could have captured it on my cam. All the customers stopped talking and ravi was like, no ways we can sell you a second hand system and all that stuff. I told him to come over to my car and have a look. He immediately excused himself and came up to my car. After seeing the system and showing him the telltale marks and everthing that Gunbir had shown me (thanks man), he immediately agreed to change the face. I said nothing doing, and that I wanted the entire head unit to be changed, as I no longer had trust in him. When you go to the shop and climb up the steps, on the right hand side, you will see a small glass room with various Pioneer units for display. I was shocked to see that for the Pioneer 8650 model, the face was missing and there was only the unit there. It didn't take me long to figure out where it's face had gone.
After that, I took him along to my car again to see the JBL wires (i believe he overcharged me for then by approx. Rs.1000. Sam, could you please confirm, I paid Rs.3500 for the wire, i dont think its for more than Rs.2200). They were in a bad shape and a lot of cutting and splicing was done, there should have been none at all. Immediately, he agreed to change then as well.
So tomorrow, we I will be going to his shop to get the new Pioneer 8650(they weren't in stock today) and new JBL wires. I'll be changing the rest of my setup and if the gurus want, i will pm them the would be setup on my car.
Aza, i wish we could really carry out your suggestion (can we please?)
Will update again on the entire proceedings and any more problems that i faced, if any. But i believe that everything would take place smoothly...... as everything was sorted out today.

Xtreme Torque · 22nd March 2006, 23:18

No navin, i didn't hit anyone. Though i was in a very good mood to do so. You cannot expect anything out of these guys, but in the very least, you should get what you pay for. And that was what pissesd me off completely. I spoke in a very polite, though firm tone. And i believe he got the underlying meaning.

Xtreme Torque · 22nd March 2006, 23:20

No aza, ravi immediately spoke to his boss and told me that a refund wasnt possible. But i could very well get a new system tomorrow itself. I even got his cellphone number. If anyone wants, i can post it up too.

navin · 22nd March 2006, 23:27

XT PM Sam. in case he does not log in. He may only log on Monday I think.

21st March 2006, 18:35	#16
rsjaurr BHPian Join Date: Sep 2005 Location: Batala Posts: 777 Thanked: 28 Times	congrates XT,u met a best person in delhi. it was perfect case of such a good system have been messed up by not so intelligent installer.
	() Thanks

21st March 2006, 18:49	#17
Xtreme Torque BHPian Join Date: Feb 2006 Location: New Delhi Posts: 92 Thanked: 31 Times	Today being a delhi bandh, all the shops were closed. But we (Gunbir, Jasdeep and I) met up at Moti Bagh and from there on, i could feel that my problems were solved. I got to know about each and every detail that a good system should entail, and everything that it shouldn't. I even listened to gunbir's Getz and the sound to say the least, was TERRIFIC. Even with all the gizmos on my ride, it came nowhere in comparison. And for the mature audience, it will be bliss. To say the least, Gunbir and Jasdeep (Autophile) were just amazing. There were a few details that they provided very accurately that completely shook me: a> The dealer (can I name him, I want to?) had done a very, very shoddy job. My Opinion - It was pretty obvious, and I was paying the price for that. b> The dealer had overpriced me for a couple of items. My Opinion - The dealer has a lot of explaining to do tomorrow. c> The dealer had sold me a [[ second-hand Pioneer 8650 ]]. My Opinion - **. The dealer DEFINATELY has a lot of explaining to do tomorrow. I am just waiting for tomorrow to arrive so I can just head on over and look at his face when he is at a complete loss for words. Man, I am so pissed off. I am going in for a number of changes not everything has been finalised. But once the system is in place and I am eternally satisfied ( I know i will be now ), withmy car in the hands of such professionals and not some roadside vendor looking to make a quick buck. I'll post up the pics and give a detailed report about everything. Could i please name the dealer so that other folks in delhi wont be taken in by him and we can all beware? All i can do in the meantime is to keep my fingers crossed, (i dont think i need to now) and wait for the final outcome. Thak you all for all the support you have given me Navin, revhard, aza, anshuman, prince85, bass&trouble and hotchillipepper. Looking forward for your continued support and insight. Last edited by Xtreme Torque : 21st March 2006 at 19:08.*
	() Thanks

22nd March 2006, 10:21	#18
navin Team-BHP Support Join Date: Mar 2004 Location: Mumbai Posts: 25,196 Thanked: 9,292 Times	Geez. XT. what I would do is give the dealer one chance to make amends and if not feel free to post his name and address on this thread along with details of all the wrong you feel he did.
	() Thanks

22nd March 2006, 13:18	#19
gunbir Senior - BHPian Join Date: Sep 2005 Location: New Delhi Posts: 2,465 Thanked: 32 Times	XT... In India, 99% installers do a shoddy job, and 90% overprice the products. While these are the facts of the industry, and may be something you may consider talking out with him, selling you a used HU (at least a year old at that) for the price of a brand new one is NOT acceptable . Even if you resolve things with him, I suggest you DO post all the details here so that others will not be duped by such people. These guys give installers a bad name. Many a time we have seen good customers being overly suspecting and critical of good, honest installers. That is because of guys like your installer. Moreover, you were fortunate enough to notice that he had cheated you. Others may not have such opportunities. I dont see why you shouldnt warn others.
	() Thanks

22nd March 2006, 13:31	#20
jkdas Senior - BHPian Join Date: Sep 2005 Location: Thiruvananthapu Posts: 9,687 Thanked: 1,492 Times View My Garage	Waiting for pix; Dealers face! after you have a 'chat' with him regarding your HU.
	() Thanks

22nd March 2006, 14:52	#21
navin Team-BHP Support Join Date: Mar 2004 Location: Mumbai Posts: 25,196 Thanked: 9,292 Times	Atleast post a list of all the step one can take so that they are not duped. It's been such a long time that I have asked a audio dealer for advice i forget the pitfalls.
	() Thanks

22nd March 2006, 18:45	#22
Sam Kapasi Distinguished - BHPian Join Date: Jul 2005 Location: Mumbai (but wat Posts: 6,997 Thanked: 2,378 Times View My Garage	Hi XT, It is up to you to post the dealers name here or not. However i request you to PM me the dealers name right away. Thanks
	() Thanks

22nd March 2006, 20:07	#23
aZa Senior - BHPian Join Date: Mar 2006 Location: Noida / Delhi Posts: 1,595 Thanked: 21 Times View My Garage	Hey XT Pm me the dealers name too i'll visit him and bug his life to death lol come on 1yr old headunit DAMN !! Lets just go outside his shop and announce it on my PA system that THIS DEALER is a CHEAT !!! lol aargh !!
	() Thanks

22nd March 2006, 22:57	#24
Xtreme Torque BHPian Join Date: Feb 2006 Location: New Delhi Posts: 92 Thanked: 31 Times	the name of the dealer is: Elegant Car Accessories B-38, Lajpat Nagar, Part - 2 New Delhi. The person I had interacted with was Ravi Chopra, a salesman, and quite a dicey one at that . I went over to the shop today at approx. 4:30 pm today. And went straight to the basement where I found him talking to some customers, telling then that the some Sony Headunit for approx. Rs. 7150 was way better than an Alpine double that price. I just butted straight in and asked him in a slightly loud voice why he had sold me a second hand system.........
	() Thanks

22nd March 2006, 23:01	#25
navin Team-BHP Support Join Date: Mar 2004 Location: Mumbai Posts: 25,196 Thanked: 9,292 Times	Geez. Elegant. Sam do you see this! XT what happened. Hope you did not hit anyone.
	() Thanks

22nd March 2006, 23:12	#26
aZa Senior - BHPian Join Date: Mar 2006 Location: Noida / Delhi Posts: 1,595 Thanked: 21 Times View My Garage	XT ... Continue talking what happenned next ? refund ? Newer system ?
	() Thanks

22nd March 2006, 23:14	#27
Xtreme Torque BHPian Join Date: Feb 2006 Location: New Delhi Posts: 92 Thanked: 31 Times	the look on his face was so memorable, i wish i could have captured it on my cam. All the customers stopped talking and ravi was like, no ways we can sell you a second hand system and all that stuff. I told him to come over to my car and have a look. He immediately excused himself and came up to my car. After seeing the system and showing him the telltale marks and everthing that Gunbir had shown me (thanks man), he immediately agreed to change the face. I said nothing doing, and that I wanted the entire head unit to be changed, as I no longer had trust in him. When you go to the shop and climb up the steps, on the right hand side, you will see a small glass room with various Pioneer units for display. I was shocked to see that for the Pioneer 8650 model, the face was missing and there was only the unit there. It didn't take me long to figure out where it's face had gone. After that, I took him along to my car again to see the JBL wires (i believe he overcharged me for then by approx. Rs.1000. Sam, could you please confirm, I paid Rs.3500 for the wire, i dont think its for more than Rs.2200). They were in a bad shape and a lot of cutting and splicing was done, there should have been none at all. Immediately, he agreed to change then as well. So tomorrow, we I will be going to his shop to get the new Pioneer 8650(they weren't in stock today) and new JBL wires. I'll be changing the rest of my setup and if the gurus want, i will pm them the would be setup on my car. Aza, i wish we could really carry out your suggestion (can we please?) Will update again on the entire proceedings and any more problems that i faced, if any. But i believe that everything would take place smoothly...... as everything was sorted out today.
	() Thanks

22nd March 2006, 23:18	#28
Xtreme Torque BHPian Join Date: Feb 2006 Location: New Delhi Posts: 92 Thanked: 31 Times	No navin, i didn't hit anyone. Though i was in a very good mood to do so. You cannot expect anything out of these guys, but in the very least, you should get what you pay for. And that was what pissesd me off completely. I spoke in a very polite, though firm tone. And i believe he got the underlying meaning.
	() Thanks

22nd March 2006, 23:20	#29
Xtreme Torque BHPian Join Date: Feb 2006 Location: New Delhi Posts: 92 Thanked: 31 Times	No aza, ravi immediately spoke to his boss and told me that a refund wasnt possible. But i could very well get a new system tomorrow itself. I even got his cellphone number. If anyone wants, i can post it up too.
	() Thanks

22nd March 2006, 23:27	#30
navin Team-BHP Support Join Date: Mar 2004 Location: Mumbai Posts: 25,196 Thanked: 9,292 Times	XT PM Sam. in case he does not log in. He may only log on Monday I think.
	() Thanks