Hello everyone,
I purchased a Maruti Suzuki Baleno 1.2 zeta petrol in December 2021. It's a manual transmission car. Up until now, I have clocked around 22500km and the car performed flawlessly as expected. Starting from October 2022, there are multiple issues with the infotainment system provided in the car. The problematic infotainment system in my car has been a constant source of frustration and disappointment. I would also like to highlight that The infotainment system is running the latest software version.
1. There is no response in the system while operating from the steering-mounted buttons
2. The unit freezes while operating google maps
3. Apple car play refuses to open up in the system while the phone is still connected.
4. At certain times when the system freezes, the speakers emit a humming noise.
These issue does not occur at any specific time thus making it difficult to demonstrate the issue in front of the workshop personnel. I made some videos when the issue pops up in my car and shared them with the service advisor. After numerous requests to the SA, a technician from the OEM company, Harman came to inspect the system and pointed out that the cable I am using is a counterfeit one although it was an amazon basics MFi (made for iPhone) cable which is certified by apple. I tried to convey the issues and also informed him that the problem is still there when I switched to another cable a few weeks back. A short test drive of around 7-8km was conducted and the issue didn't come up. After the TD the technician recommended that I should use the cable that came with the phone. Also, the behaviour of the technician from harman was unprofessional. This technical visit happened in December 2022.
After a few days of shifting to the cable that came with the phone, I started to face the same problem again. I reported this issue to the SA again and again but did not receive any response from their end. After a few days, the SA replied that the technician is out of town and they didn't know when he will be back. Seeing the dealership's unwillingness to solve my problem I raised a complaint with Maruti Suzuki and shared all the details with them. After about 5 days I received a call from the workshop manager and another technical visit from the dealership's technical team was arranged. This time it was a home visit. During this visit, a 15km long TD was conducted and again no problem came up. in the meantime, I was told to report any issue if it comes up again. After 2 days the problem happened again and this time I made a video of it and shared it with the workshop manager.
A 3rd technical visit was arranged at the workshop with the same Harman technician. I took the car again to the workshop and upon checking the cable he blatantly claimed that it was a counterfeit cable, he even went on to say that I was using a fake iPhone as well. Until and unless I could demonstrate the problem in front of him he will not replace the system. Seeing his ignorance about apple devices, decided to avoid a conversation with him. I spotted the serial no and shared it with the workshop manager, he assured me of his full cooperation and asked me to wait for the report created by the technician at the end of the day. As usual, the report indicated that it was the fault of the cable and my phone, not their system.
Utterly disappointed I dropped a mail to Nexa's TSM as well as the RSM regarding this issue but I am yet to receive a response.
The workshop which I visited is run by Premier Carworld Pvt Ltd, located in Jute Mill Complex, 28, Barrackpore Trunk Rd, Kamarhati, Agarpara, Kolkata, West Bengal 700058.
Despite multiple visits to the service center, the infotainment system remains problematic and has not been resolved. From glitchy touch responses to frequent system freeze, it has become a liability rather than a helpful tool for navigation and entertainment.My standard warranty expires in December 2023 and the Infotainment system is not covered under the extended warranty.
Requesting fellow Bhpian's assistance in this matter.
Thank you