Misunderstanding for sure
Quote:
Originally Posted by devarshi84
She checked for the prices for a GTO 638 series Rear speakers which cost her 4500 at the Hyundai showroom.
On my request she called Satya. He said that he would do the installation with front set of speakers and GTO 638 series included in Rs. 4300.
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I remember she called me one of these days when I was driving and she told that the Hyundai showroom rep told her about the GTO638, I clearly told her that this speaker was not worth buying in context with her setup which is with a basic player, a pioneer 3150 which does not even have HPF, a GTO638 works decent with an amp which she is not considering, hence the difference from the GT5 series from 2700 bucks to 4500 was not worth it.
Besides the Hyundai guy promised her a GT5 402 and GT5 502 as a other speaker option from JBL, now these models have been discontinued from official JBL supply almost a year ago. So I promised to provide a GT5 S204 and a S265 at the rear for 4300 bucks with wiring and installation.
I don't know how after such a long conversation how she misunderstood the package.
I specifically told her that at a 4500 bucks range she can get a better speaker than a GTO638 IMO.
Quote:
Originally Posted by devarshi84
She got the speakers installed but found out that the speakers installed were not GTO 638 but GT5 S265 6.5 at the back. Also the bill doesnt have the serial numbers of the product bought. The warranty card is from Sahil International though. She wasnt even shown the actual product or the box before installation (HER Fault first here).
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She had seen the boxes being taken out of the showcases, and we don't intend to cheat anyone because of their lack of knowledge or ignorance towards a product, a lot of BHPians come to me and they don't take the approach, Of me having to show what is there in the box, as our pricing and suggestions are pretty standard for requirements as per car or audio setup desired on a allocated budget.
JBL Serial numbers are not requested by our local distributor to be put on the warranty card as they know EVO very well and we don't buy grey and don't even need to.
Quote:
Originally Posted by devarshi84
WHen she called back Satya said that GTO series is sad sounding and that he doesnt keep GTO in stock and gave various other reasons.
Now all I want to know is, if she has been cheated assuming she doesnt know about car audio or if there is a misunderstanding with the price and conversation on the phone.
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I told her we don't stock most GTO series speakers because of availability of other products in the same price range which don't sound as bright, people come to us looking for clarity and their expectations are always high. Especially a GTO638 is not worth the buck IMO, the GTO938 or GTO608C are decently priced in comparison.
I apologized to her despite of me being very sure of what I spoke, thinking I am speaking to a concerned customer, now, I have told a lot of customers earlier that spend the money where you can feel the worth, just by spending some 1500 bucks extra on a speaker wont matter if the player is compromised for instance, rather spend that money somewhere else and get a better overall sounding setup.
Quote:
Originally Posted by devarshi84
I would be happy and willing to solve the matter even if the price she paid is reasonable which doesnt seem to be the case right now.
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I can't believe I had to explain so much to 3 different people including her tonight for something which is not our fault at all.