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Originally Posted by 1lokesh By now I could see a lot of men from the navy, airport staff as well as the airline (Jet Airways) staff. Except the navy guys, no one seemed to have a clue about what to do. |
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Another 30 minutes passed before we saw the Jet Airways coaches come towards the runway to pick us from the field.
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I must say the Jet Airways staff is really pathetic even in routine operations. No offence to my school mates who are part of this team. I have heard that the check in counter staff is sometimes made to do stuff like putting the gangways (before Goa got aerobridges) and putting the stoppers (don't know the correct term) at the wheels of the aircraft. They are supposed to have dedicated staff for that.
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When we reached the departure halls for our ticket back to Mumbai, we were shocked to know that none of the passengers from the ill-fated flight had been prioritised on the first Jet Airways flight out of Goa to Mumbai (at 2 pm).
That created another ruckus, with the airline officials trying to avoid the angry passengers. Resigned, we all had no option but to take the later flight, at 5.30 pm.
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Again very much expected from Jet Airways.
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I did learn some lessons from the incident - 1) Be grateful for everything in your life and never take any moment for granted and
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This I learnt when we rescued 300 people from the sea. Had we reached the scene an hour late they would have probably not survived.
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2) Never fly again with Jet Airways, or for that matter trust any corporation apathetic to customers.
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How I would love to do that. Unfortunately my company has an agreement with Jet and we are forced to fly Jet most of the time.
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In the moments after being rescued from the field that day, I had felt a surge of gratitude for the pilot, and even thought of thanking him for saving our lives.
But after reading his letter, I couldn’t help but think that he was trying to play victim.
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Well I would be on the side of the pilot of that Aircraft and the other Pilots who have commented on this thread.
I am not expert on Aviation but I am pretty sure the responsibilities of the Captain are similar to that of the Captain of a ship (which I am) where are:
1. Safety of Life
2. Safety of the craft (aircraft or ship)
3. Safety of the cargo
Forget 2&3. In an emergency situation he is just thinking of point number 1. Everything else is secondary. So rest assured, however incompetent you may consider him to be, he was doing his best to ensure you exited the plane alive. He was not thinking about your next flight or appointments or samosas etc.
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I say: Why wouldn’t I judge you when I pay fares from my taxable income? Why wouldn’t I judge your experience and capability when I, including everyone on that plane, felt there was a delay in cutting out the throttle?
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Because another pilot has already clarified the difference between what a passenger FEELS and what a pilot with 1000's of hours of flying experience KNOWS.
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Why would I not judge you when I leave my life in your hands?
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Because the DGCA would not have given him his 4 stripes if he was not capable of taking care of your life. Also because the owners of the the plane will not give a toy costing millions of dollars to a person who they feel is not competent enough to ensure it's safety and the safety of the passengers.
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Why would I not judge you when your airline is so apathetic to survivors?
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This is the only thing the money you paid entitles you to do.
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Why would I not judge you when even 10 days after the incident, I wake up in the middle of the night with nightmares?
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I can't comment on this.
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Why would I not judge you when I for sure know that you didn’t come to a complete halt after taking the U-turn on the runway and before initiating take-off (I came to know later that the procedure is necessary).
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Again already clarified by a pilot here.
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And finally, why would I not judge you when I saw your crew helpless and unprepared for such a situation? Afterall you were the captain of that ship?
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Valid point for a ship captain where he gets to spend considerable time with his crew and know their shortcomings and rectify the same. Also he gets to see his crew working. The aircraft pilot cannot see his staff from the cockpit. Also he probably gets a different crew for every flight. So here it is the responsibility of the airline to make sure they know their job in an emergency.
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That day, I will find you and give you my thanks.
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That day was the day you exited the aircraft alive.
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Originally Posted by V.Narayan An aircraft is designed and a pilot is trained to land and take off from wet runways, cross winds, etc. |
I think you will be quite surprised to learn the effects of wind on a large surface area such as an aircraft or a ship and the effect of the weight of a fully laden aircraft on the tiny contact patch of the tyres on a slippery surface.
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Originally Posted by spyder_p8 What we should actually avoid is passing judgement. And thats what we are doing here. He/she is already the first one being targeted for this accident. The right to prove fault with pilot or plane lies with authorities and not with us. |
In case of any Aviation or Maritime accident the blame by default is put on the Captain. It is always he who has to prove otherwise.
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Originally Posted by Enobarbus TThe crew might have taken a conscious decision not to operate the slides because of this reason. |
In what way would not operating the slides have helped?
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Yes there were unconfirmed reports that the right engine's thrust reverser got operated at 74% power and this caused the aircraft to veer off the runway. To the best of my knowledge, the thrust reversers cannot be operated independently; once selected thrust reversers on both engines should operate simultaneously. If it is true that the thrust reverser of one engine operated independently, it means that it was a technical failure and not the fault of the pilot. However, that open letter(whoever wrote it) is stupid and uncalled for.
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+1
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Originally Posted by car.lover Learning experience - SHIT happens, but how you deal with it makes all the difference! |
This is also what the trial of the Captain focuses on.
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Originally Posted by AbhiJ Everytime I fly I am placing trust on the aircraft manufacturer, airline, pilot and airlines maintainence staff of all doing their job. I know your job is hard, and the stresses are crazy, but then I know you made a conscious effort to choose this career and I am hoping you know how to cope with the same. |
When you buy an IT related product or service you place your trust on the manufacturer, service provider and maintenance staff. We know your job is hard, and the stresses are crazy, but then we know you made a conscious effort to choose this career and we are hoping you know how to cope with the same. However when we have a problem we all know know how efficient the customer care is. 90% of the time the reply is "Systems are down currently. We will get back to you shortly". This is an excuse the Pilot doesn't have an option of using. No matter what the problem is he does something about it. And 90% of the time he just has a split second to decide what to do.
No offence meant to IT professionals here. Just used it as an example.
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I am doing my part, by paying for the trip and abiding by the rules set by the airline.
If things go wrong, i am sorry i would like to find out which of the 4 is responsible and I would like to make sure the guilty party is penalised and the same is not repeated. I will obviously not make that decision, the authorities will.
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Same applies to people buying other products / services.
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When in you own statement you say its Your Aircraft, acknowledge its Your Responsibility, at least morally. If not, stop calling it Your Aircraft.
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Well technically by giving command of an aircraft or ship to a Captain the owner is transferring virtual ownership of the same to him and authorising him to take any decisions regarding the safety of lives, safety of the craft and also certain commercial aspects on behalf of the owner. So it is indeed "His Aircraft".
By accepting command of the craft the Captain accepts all the responsibilities associated with the authority given to him. So the pilot is not running away from his responsibilities here.
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Also, whats with the aggression.. that you dont give a dawm what you think passengers are entitled to? If you really believe your own statement, why dont to tell your current airlines to make this phrase their marketing tagline?
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Well other than ensuring that the passengers are safely transported from point A to B the Captain is allowed to give a damn about what the passengers are entitled to do. This is the job of the Cabin and Ground crew. However if there is no emergency any Captain would definitely be concerned about the other things the passengers are entitled to.
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Originally Posted by Enobarbus If a layman tells me that I am incompetent in my job (even if he is my customer) I too might lose it. So I think a bit of aggro is excusable.
All of us know that aviation is extremely complex and the pilot himself might not know the cause of accident/incident. So no one might be in a position to give a good explanation until the inquiry goes into all possible aspects and comes up with a report. So let us hold judgement as requested. |
Exactly my thoughts.
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Originally Posted by Vandit Flight ops is much more complex and involves safety in every aspect.
In fact the first word in any airline operation that's incorporated into every employee is SAFETY. Everything else is secondary.
I could write at length how 99% of people will never truly understand the various aspects that go into every single safe and successful flight but I'd just like to say that in the end, jumping to conclusions doesn't help. |
No better way to put it than this.
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In the end we also need to understand that when humans are actually subjected to a critical life threatening situation, sometimes even the best training can come up short in terms of being prepared so some amount of shock on the cabin crew performance can be expected but I would not expect them to have failed as badly in executing their evacuation duties.
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That's why we have drills. But a real emergency is vey different from a drill and even the best people make mistakes under pressure. However pathetic the crew might have been, the fact that everyone got out alive means they did their job. Maybe not 100% but still.
Having said all this, I don't mean to be insensitive to the feelings of the passengers. I know it is a horrible experience but we have to understand that the crew is doing their best to save you. Even if they don't like you they have to do it because it's law and if they don't they can and will be penalised. I hope the inquiry comes out with the findings soon and recommendations are put for maintenance of the aircrafts and better training of crews. Should another accident occur the passengers will have better chances of surviving and minimising injuries.