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5th October 2012, 00:35 | #1 |
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| Modifications & Repairs : Speedsport (Delhi) Products Sold and Services Offered: Coilover Suspension / Ecu Re-mapping / Diesel Tuning Boxes / Turbocharge Your Petrol Engine to Double your Power, With O.E Reliability / Custom Exhaust Systems / Cold Air Intakes / Rally,Race car preparation. The upkeep of daily office commute or weekend fun car which one no longer want to maintain at the authorised service centre because or the exhorbitant bills by SVC (as claimed). What I have bought from him: BMC cold air intake, mintex brake pads, custom free flow exhauts, suspension components. Both my cars, Civic and Indigo are maintained at Speedsports now. Both are daily drivers. Merits:: - Best performance mods in Delhi. The performance work done by them makes you say wow! - Flexibility: They would tune the car as per your needs. Got something for everyone. - Procuring exotic parts: They would procure rarest/finest performance parts which are right for your car. Demerits: - Unreliable: Can't rely on them as your regular service center in case you decide to 'switch over' from your authorized service center completely. In lean days, you can get your car serviced easily, but in busy days (rally preparation days) forget service, even your phone will not be picked up. Same goes for emergency situations. If they are busy, they simply don't have the time for you, in case you are after them for a minor work. - Lack of a first time solution: Routine problems like maintaining diesel pumps or AC related problems are not their forte and you might find repeated visits to get your car fixed. - Communication: The mechs over their are very responsive. But quite a task to reach Phil (Owner) through Phone/SMS/FB/Tbhp/Gmail. Generally non responsive. But once in a blue moon, when you are able to reach him, generally resolves concerns. - Long service times: Expect to leave your car for 1-3 days in lean days and 6-10 days in rally days for average works. More for engine related works. - Pick and drop facility only available depending on availability of workers. No emergency/breakdown services provided. Pricing:: - VFM when it comes to air intakes and custom FFEs. - Pricier as compared to authorized service centers. Labor charges quite high. E.g: For Civic, service charges at SVC: About 800 - 900 (labor only), At Speedsport (About 1600). All service charges at Honda SVC are lower than charged at Speedsports. - No pakka bill would be provided for anything and everything, only a handwritten paper would be provided through which guarantee (if any) would be honored. - Payment through cash/cheque/bank transfer only. No credit cards accepted. Recommendation: Strongly recommended for people: - who want to have fastest cars in North India. - Have deep pockets and time in hand with money to spend. - Can endure with the timeframe/Have a backup car to serve their daily needs. Not recommended for: - Salaried people (Read entry level/middle level management). - People short on time/patience. - As a replacement for authorized service centers. - In emergency situations. (Better to have a 24/7 roadside assistance handy). - During rally days (Unless you are getting a rally car prepared there). Contact: Speed-Sport Chattarpur Pahari, Delhi, Delhi 110030 http://bing.com/maps/default.aspx?v=...port&mkt=en-US Contact person: Mr. Phillipos Matthai, Ph: 9818400027. Last edited by GTO : 20th October 2012 at 20:44. Reason: AS requested |
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9th October 2012, 12:31 | #2 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Whats good about him kumar? Non responsive, unreliable, expensive, Snob...and the list of demerits is longer than merits... I had myself tried so many times caling phil but to no response and I don't visit such ignorant people. I believe few miles ahead (Udyog vihar, gurgaon) there is a better station with a humble and approachable owner who does his work reliably (a little expensive but not like this fellow) and provides one stop solution. Also the fellow I am talking about is no less passionate and is a graduate engineer from Michigan States. )My intentions are not to sabotage your thread neither to discourage you or anyone from going to Phil neither promoting any other fellow. Just my observation and comparison of the two.) |
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20th October 2012, 17:44 | #3 |
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| Re: Modifications & Repairs : Speedsport (Delhi) I agree with you. I appreciated his skills and yes, now am realizing with the passage of time, that the lists of demerits is indeed longer than merit. After one month of continuous followups from him, there is no response as Speedsport left my Indigo in the doldrums and now are not attending it. I had to visit Tata to get it up and running. Would be taking this up with Phil. You may be right about the other option. Have met him but couldn't avail his services due to shortage on time. One preliminary observation is he is infinitely more responsive than Phil. Oh yes, I can see the Snob factor taking over Phil now. If you go through my review again, no where I promote Phil. Thanks for contributing though. I thought there might be only Speedsports fanboys here, but you proved me wrong. Thanks ;-) BTW, can you share your experience with him in detail. Last edited by kumargandharva : 20th October 2012 at 17:51. |
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20th October 2012, 21:22 | #4 | |
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| Re: Modifications & Repairs : Speedsport (Delhi) Quote:
So far the problem stands unresolved. As far as Civic goes, I have switched to Pearl Honda, the authorized SVC. They are cheaper, available at a 30 minute lead time during working hours, don't snob a bit, and explain all costs which are to be incurred before starting any work. Most importantly, for all regular works, they deliver the car on the same day. Peace of mind & financial transparency are more important for me than getting my car turbo charged at an unreliable/non responsive place like speedsport. Not recommended. | |
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21st October 2012, 00:00 | #5 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Note from the Team-BHP Support Staff : Abusive language – whether used directly or indirectly - is STRICTLY prohibited on Team-BHP. A decent communication protocol must be adhered to. Foul language and use of abusive words/photographs in posts/avatars/signatures/topics is STRICTLY prohibited. We advise you to read the Announcements and Board Rules section before proceeding any further. Last edited by GTO : 22nd October 2012 at 09:39. |
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7th November 2012, 15:51 | #6 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Need advice: Speedsport people messed up my Indigo's engine while it was rebuilt (Problematic Turbo, diesel pump etc.) and kept on assuring that they will fix it up. Now it has been 2.5 months since we are following up with Phil, Amarjeet and Ashok (Folks over there) but none of them is responsive. I have paid about Rs. 1 lakh on Indigo repairs at Speedsport so far and getting this treatment. Phil has been completely non responsive. Now his service advisor, Amarjeet goes unresponsive after committing to resolve issues. The car suffers from a non engaging turbo, black smoke and extremely poor pick up. People at TATA state that a faulty turbo has been installed. The diesel pump has been repaired thrice in a span of 6 months. Shall I post the details in this thread, or start another thread to share details? Phil, if you are reading this, kindly attend to my car and resolve the pending issues. I would take this matter to all channels possible. Last edited by kumargandharva : 7th November 2012 at 15:53. |
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7th November 2012, 16:21 | #7 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Sorry for what you have gone through. At this point, I guess your best bet is to take it to the TASC and get it resolved once and for all. I think it makes sense locking this post and starting a new thread explaining your travails and how unresponsive Speedsport was, so that it serves as a deterrent to others who plan to get their cars modded or serviced there. From what I have seen on this forum, I cannot see any third party service company delivering 100%. Everyone has had some bad experience. you can see the Carnation thread, where from Praise, it has gone into curse and regret. Same for Carz. The third party service center market in India is not yet fully matured like say the West. So you can never be assured of good service or resolution. Any company A** has its share of horror stories, but you are at least assured of quality spare parts and marginally higher diagnostic capabilities compared to the third party service centers. And if anything goes wrong, you have email ids of the higher ups to escalate. This is not possible with a Third party service center. Just my opinion, don't take it as a "We told you so". We all make mistakes and learn and move on. Which is why we have forums like TBHP. Last edited by hrman : 7th November 2012 at 16:26. Reason: Spelling |
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7th November 2012, 17:41 | #8 | |
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| Re: Modifications & Repairs : Speedsport (Delhi) Quote:
I don't think that we should lock this thread as other people can contribute discussion/experience related with Speedsport and Phil. You are very right, there is absolutely no escalation process with these so called 'tuners'. | |
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8th November 2012, 00:28 | #9 |
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| Re: Modifications & Repairs : Speedsport (Delhi) I believe you have a proper receipt and job card copy for the work executed on the car. Had he given any verbal guarantee or anything specified in written like that. Even if you have a tax paid receipt (which I believe must not have been issued to you) you an easily approach a friend lawyer and send a legal notice to rectify the issue in a given period. I believe that would be good enough for him to sort out the matter. Simultaneously the matter will be in discussions on board. Regarding the third party service centre, mostly what we see is like the mechanic working at some good workshop or A.S.S. opens his own some day. Many are managed by professionals but costumers and works are on mechanic's apathy. Hardly few are there who genuinely care for costumer's machine and satisfaction. It's a really pain and tricky to find a passionate learned and honest hand. Do keep us updated, definitely being on the forum provides you support! |
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8th November 2012, 10:38 | #10 |
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| Re: Modifications & Repairs : Speedsport (Delhi) It's a sad state of affairs isn't it? You went to an establishment which had some 'perceieved repute' and find out that the reality is different. That they are unresposnsive has been well documented on the forum by Ricky. That they are incompetent as well is new information. That somebody couldn't sort out Indigo's engine speaks a lot about their competency. There are enough mechanics outside TASS in Gurgaon (forget about Delhi combined) who can work to a customer's satisfaction as far as the Indigo's engine is concerned. That the turbo has play clearly implies Speedsport knew they were installing a faulty turbo to start with. A customer pays a good amount of money, a good marging over other normal mechanics, trusting a garage of some repute to sort out issues, the garage messes it up, goes underground, customer takes the publicity route, garage just about wakes up from deep sleep. Somehow I don't feel you will get any money back. At the end Speedsport will try to put together a barely acceptable solution that is better than now but not quite there. It wouldn't appeal much to you but it would be a compromise. You would think a garage of repute would try to protect or preserve their reputation - perceieved or otherwise. What you see is a blatant disregard for the customer and shoddy service. A sad state of affairs indeed. |
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14th November 2012, 12:01 | #11 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Hey Kumar what's up! What is the status update on your car? Did speedsport pay any heed to the matter or still a bloated head? |
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14th November 2012, 19:00 | #12 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Dropped the Indigo there. They have agreed a FOC replacement for the faulty turbo. Further they say the switch (adjacent to the pump) is faulty and demand about 4k for the replacement. I've asked them to replace the turbo in my presence (may be on Friday) and then the car would be re-analysed. The engine oil lasted only 2000 kms due to the faulty turbo. |
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19th November 2012, 01:03 | #13 |
Senior - BHPian | Re: Modifications & Repairs : Speedsport (Delhi) Just stumbled across this thread so thought i'd share my experience of getting a Free flow exhaust (FFE) installed from Speedsport about a year and a half ago. I was not highly impressed in my first interaction with him - I distinctly remember him responding to some query of mine by explaining that length of headers in an exhaust manifold are irrelevant to performance. Something else I asked him about coil-overs, he tried explaining using lot of jargon but I couldn't understand. I probed deeper, asked him to explain in simple terms and he got progressively irritated. He did mention to me that he had a legal background. I did not mention to him that I was an engineer. But not so smart I was, still decided to go ahead with him - perhaps due to lack of alternatives. Plus I do remember how a lot of people were praising him on TBHP then. Anyhow, back to the FFE - time committed was about 4-5 working days. Actual time taken (after numerous follow up calls, etc.) was more than 21 days. And all for a simple FFE. Performance is dismal - no gain in performance anywhere across the powerband. Just a noisy dirty sounding exhaust. My past experience with Automech for my OHC was infinitely better. Reliability is OK OK - one of the "dholki's" corroded & developed leakage within a month of installation - had to leave the car with them for a day or two. After that was fixed, no real issue except the odd rattle here and there due to poor workmanship on the brackets. Very poor customer orientation. In addition to what others have mentioned about him not answering calls, etc. I remember this particular event as it happened more than once - I would be driving to his garage and give him a call - and he'd tell me that he was in some other part of town. And voila, within 2 minutes i'd see him drive past me in the opposite direction. Oh yeah, another thing. I went crazy following up with him to return the OE Exhaust - said he misplaced it and would try to find it - he could never manage to do that. Now that I am selling the Accord, am sorely missing my stock exhaust. p.s. If you're reading this, hope you have done some spring cleaning in your HUGE workshop and managed to find my OE exhaust. If yes, please let me know and i'll have it collected. Last edited by manveet : 19th November 2012 at 01:04. |
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19th November 2012, 12:33 | #14 |
Senior - BHPian | Re: Modifications & Repairs : Speedsport (Delhi) Well lets shift the tone for this thread from the Bashing up SpeedSport to my personal experience with him Cars Maintained/Build and repaired by SpeedSport for me 1. Swift Petrol 1.3 ( Old ) 2. Swift Diesel DDiS 3. Honda Civic Maintain/NOS Upgrade/Suspension/Turbo 4. Chevrolet Cruze 5. Honda City B16 Build I remember meeting Phil first time to discuss swapping engine in my Civic to a K20 which went outside the window due the reasons me and Phil know very well Anyways all of my cars have been maintained and regularly serviced by SpeedSport and I have always been happy with him. Phil has gone out of the way to Help me with my cars, Source very very Exotic stuff ( The Wheels being the latest). Sure I agree the time taken may not be as fast as the authorized workshops but please understand SpeedSport is not a very big facility. They are growing with time, I am sure regular visitors here with me will agree. It will take time but with the workforce SpeedSport have they delivery and try to match all standards of a A.S.S. The costs are cheaper compared to the A.S.S at-least in the matter of my Cruze. I can share one incident for you, My Cruze Air conditioning wasnt working well, at full blast speeds very minimal air use to come from the vents, I took it to the A.S.S and they were ready to bill me 50k worth of parts and A.C service repair and what not. Next Sunday I was speedsport checking up on my Honda City when I asked phil for this, He instructed his mechs to do something which was a 15 Min job and required cleaning and the AC was working like brand new, Cost barely nothing. Phil easily could have charged me for some replacement if he wanted too. Also when my Swift broke down, Phil came to tow my car using his Personal Land Cruiser very late in the evening when the car was standing somewhere mid way Greater Noida and that too then advised me to take the car to Maruti A.S.S and helped me get through them as well using his contacts. SpeedSport is working towards improving their services and I am sure they will achieve the same with the opening of the new facility and everything. Phil I hope you are reading this and will take this as positive feedback and work towards improving the same |
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19th November 2012, 15:28 | #15 |
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| Re: Modifications & Repairs : Speedsport (Delhi) Hi, to start with trying to reply to your mail to me which you sent on 22nd of september as best as i can -
Civic:
so here was trying to answer your questions from the mail. further still i see you have tried to go on a tangent from time to time. you write something on tbhp and then call the shop and talk otherwise. some points you mentioned that i'd like to reply to -
lastly regarding a bill which you mentioned that Speed Sport gives a sheet of paper. bossman i have no issue giving you a bill if you pay service tax and vat wherever appicable. that again is a decision you took.and yes i choose not to have a credit card machine... which is a personal choice. to bring this to a close... as far as i am concerned its my responsibility to sort out the turbo issue which i am and there was never a doubt about the same. i will check the car for 5 days by using it (with your kind permission) post that take both your cars and go where ever you feel fit. Speed Sport will refuse to do anywork for any car that you own currently or in the future. and regarding you taking action please do whatever you feel appropiate. to all other fellow tbhpians as a enthusiast and later a workshop owner i'd like to say this. automotive forums are a great way to interact with fellow enthusiasts and for outlets like mine to do work be praised for it or critisized for the same. but to use a forum to to try and corner or pressurise someone is not right. the above is fact if fiction kumar will be the 1st to point it out . every story has two sides to it. its wrong to take one side and start framing an opinion. now to address my long lost friend Manveet - yes we made and exhaust system for him. this was close to 2 years back or more. at that time we had made a couple of exhausts for 2.4 accords owners with great gains, soo i find it surprizing that after 2 years he makes a comment on the performance aspect of the job done. regarding old exhaust parts at the time of delivering the car with our exhaust system i had brought to his notice that stock exhaust parts are here please taken them if you want or else they will be given away as scrap (common practise in the workshop industry) you call me 8 months later and ask for the parts i cant help you here. we do 10-15 exhaust systems a month and if i dont give heaps of junk away every 3 months then i'll have to get a whole new place to stock junk... which dosnt make sense to me. in the 1st instance you didnt take the parts at the time of delivery because the mid section pipe was too big. now regarding your suspension query... you asked if Tein had a solution for the accord given that we are dealers for Tein i told you instantly that the Indian distributor didnt have a off the shelf solution for the accord but Tein globally did have a solution and i had the Indian distributor give me a quote for the same. to which you said you could get a relative to hand carry it from the states and requested me to give you the exact part number for the, i got you the same from the american dealer with exact part numbers and even contact website. post which i didnt hear from you. lastly regarding my legal back ground and technicall jargon that i gave you you asked me if i was an engineer > to which i replied. and in no other context did i add to that. technical jargon > you asked me to lower the car why cant we simply cut the spring and lower it using the stock damper. to which i replied appropiatly that your ride would be really bad and you would have bump steer at speed and eventually the stock damper will blow due to obvious reasons did i say anythign else ? yes little did i know you were and engineer because after reading your recent post i totally refuse to belive you are one . Peace, Phil Phil |
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