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Old 22nd September 2017, 11:15   #16
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Default Re: Car Repairs and Maintenance: Harvinder Singh & Kumar (Vasant Kunj, Delhi)

Quote:
Originally Posted by DeepeshKarnik View Post
Finally got my car repaired from Mr. Kumar. The sound was of the broken bearings inside the gearbox. Mr. Kumar initially suggested to have the gearbox replaced but since the sound wasn't very prominent and he took note of my driving style, he said he'll open the gearbox expecting no serious damage would've been done.

Eventually I paid 3500 for labour and 2500 for spares

Attachment 1678456
Hi Deepesh

I'm glad your car got fixed. I think Rs 6000 (Including Parts and Labour) for a complete Gear Box overhaul is a very reasonable amount, and you should be happy.

The risk with most mechanics is they will not do the work in front of you and charge you for many other things and inflate the bill. Even the authorized service stations do this all the time. I'm sure if you had gone to a Maruti Authorized Workshop they would have billed much more for this job.

I have seen that these people are honest to do just what is required, and charge just for that.

About Spares I generally go to the MGP stores myself and get the spares. I do not take them along if I want to get the parts myself as their time has some value too. I think you wanted to take them along so Harvinder might have got hassled, because it takes up a lot of their time just to go with you to get the spares. I think we buy the spares from MGP stores at MRP, and if they get the parts they do get a 5-10 % discount which adds to their profit. If they go to buy spares they are spending time and fuel and taking on responsibility to get the right parts so 5-10 % discount that they get is fair. If you take them along, they spend time to go to the shops and do not get anything for that time so they do not like it.

But be rest assured, if they have told you they used MGP parts, it is sure that they would have used genuine parts. For me a lot of times they get parts, and if on any occasion they get a part which is not from the Manufacturer they always tell me and charge accordingly. There have been occasions when I have seen them go to MGF Toyota and get Toyota genuine spares at MRP from there for Toyota Engine Overhauls. The same parts are available much cheaper in original Toyota packing in Palika Bhawan but since they are not sure they get the parts from MGF toyota at MRP. And this was when the customer totally left it on them and they could easily save a lot of money by buying cheaper spares.

I would suggest if in future you want to get your own parts, just take samples and go by yourself to the MGP store and get the parts. Else if you want them to get the parts you will have to trust them and let them have the 5-10 % margin on the parts.

Styler.

Last edited by Styler : 22nd September 2017 at 11:24.
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Old 22nd September 2017, 14:38   #17
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Default Re: Car Repairs and Maintenance: Harvinder Singh & Kumar (Vasant Kunj, Delhi)

Quote:
Originally Posted by Styler View Post
Hi Deepesh

I'm glad your car got fixed. I think Rs 6000 (Including Parts and Labour) for a complete Gear Box overhaul is a very reasonable amount, and you should be happy.
Hello Amit ji,

I am more than just happy about how my car drives now and the money I spent on getting it to be that way. 6k is a very decent amount. I can't thank you enough for sharing such a marvelous garage.

Quote:
The risk with most mechanics is they will not do the work in front of you and charge you for many other things and inflate the bill. Even the authorized service stations do this all the time. I'm sure if you had gone to a Maruti Authorized Workshop they would have billed much more for this job.

I have seen that these people are honest to do just what is required, and charge just for that.
I would agree with that. My whole point of travelling to and fro from Rohini to Vasant Kunj for a gearbox overhaul was their quality of work and honesty

Quote:
About Spares I generally go to the MGP stores myself and get the spares. I do not take them along if I want to get the parts myself as their time has some value too. I think you wanted to take them along so Harvinder might have got hassled, because it takes up a lot of their time just to go with you to get the spares. I think we buy the spares from MGP stores at MRP, and if they get the parts they do get a 5-10 % discount which adds to their profit. If they go to buy spares they are spending time and fuel and taking on responsibility to get the right parts so 5-10 % discount that they get is fair. If you take them along, they spend time to go to the shops and do not get anything for that time so they do not like it.

But be rest assured, if they have told you they used MGP parts, it is sure that they would have used genuine parts. For me a lot of times they get parts, and if on any occasion they get a part which is not from the Manufacturer they always tell me and charge accordingly. There have been occasions when I have seen them go to MGF Toyota and get Toyota genuine spares at MRP from there for Toyota Engine Overhauls. The same parts are available much cheaper in original Toyota packing in Palika Bhawan but since they are not sure they get the parts from MGF toyota at MRP. And this was when the customer totally left it on them and they could easily save a lot of money by buying cheaper spares.
I did not have problem with them buying the parts or the margin they get. But when Harvinder reacted so strange, I was taken by surprise and doubt!!! I was talking to Mr. Kumar if it was possible to buy the spares on my credit card instead of cash since I was there the whole day and was unclear when and who would get the spares. Harvinder replied back in a high pitch. That is when I lost my trust in Harvinder.

Quote:
I would suggest if in future you want to get your own parts, just take samples and go by yourself to the MGP store and get the parts. Else if you want them to get the parts you will have to trust them and let them have the 5-10 % margin on the parts.

Styler.
I hope you understand, it is ONLY because of the trust that I went to them and have no concerns with the margin they can have on buying the parts from MGP stores. I was willing to pay them anything they asked, but Harvinder came across as money minded since he stepped in to only talk about costs, money etc. whilst Mr. Kumar, who did all the work never spoke to me about the money. I hope as my association grows with them, my mindset for Harvinder changes.

Thank you once again Amit ji ! Mr. Kumar is a wonderful technician.
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Old 23rd October 2017, 21:06   #18
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Default Re: Car Repairs and Maintenance: Harvinder Singh & Kumar (Vasant Kunj, Delhi)

Recently, while travelling from Agra, I experienced engine stutter in my Linea after driving away from a toll booth. The check engine light would flash intermittently but no message on MID. On stopping at traffic signals, RPM needle was doing a +-20 RPM dance. The stutter was happening only during acceleration (fuel demand for power). I thought this could be bad fuel thing, but didn't vanish on refill.

On reaching Delhi, gave a call to Mr Harvinder Singh. He told me Kumar was on leave due to some death in family and would be available after 4 days. I decided to wait as going to nearest FASS is a time consuming process for me.

After Kumar's arrival, took the car to him. On doing a test drive, he diagnosed it with faulty fuel filter. That made sense. Since Harvinder and Kumar don't store any spare, he asked me to get new fuel filter, four spark plugs and air filter.

Ordered these parts from 99rpm. Cost, including delivery was 1760 bucks. Took the parts to the workshop. All parts were changed within 30 mins. Test drive, stutter gone. He charged me 500 bucks.

Nothing can be better. Quick diagnosis, fast work and cheap labour. Full marks to Harvinder and Kumar.
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