Re: Friendly Neighbourhood Garage - World of Service (Sector 63, Noida) I have stuck to Mahindra ASC for my TUV300 from the beginning till the last Service (1,10,000 km service) last August, partly due to warranty / extended warranty being valid till December 2022. Of course, I have known WoS and its owner for a very long time and my Palio MJD has been serviced there 6-7 years ago so this time I sent my TUV there for several things to be done over two visits.
I am reasonably satisified with the Mahindra Service Center (Koncept Mahindra, Mohan Co-operative Industrial Estate, Delhi) which is close to my place of work for the last 3 years and especially because my Service Advisor has been a decent chap who has looked after my car. However, I chose WoS this time for several reasons:
1) Thanks to my crazy schedule, I can only give the car for service / work on a day / days when I am travelling
2) WoS is close to my house and pick-up / drop is easy
3) Thanks to the NGT ban on BS-4 diesel cars in Delhi, I can't take TUV to my regular ASC. They do have a branch in Noida where I can take it as its in UP but I didn't like it when I went there early on.
4) WoS accepts Credit Cards with proper GST Bills (which I need to book expenses)
I sent the car over two rounds within 3 weeks and got the following stuff done:
1) Suspension work including all 4 shock absorbers, the drive shaft mount and a couple of more small things. The car was swaying horribly and my last trip to the hills with the family had everyone complaining (they have travelled enough in the TUV to know it bounces but this time was terrible). The suspension arms themselves were not changed as it was not needed.
2) 1,20,000 km service including oil change with Fuchs 5W40 I think (will have to double check the grade), gearbox oil, fuel filter, tyre rotation / alignment / balancing and other regular stuff, disc brake pads, etc.
3) General check-up to ensure everything was OK and to keep track of what needs changing in the future.
4) Washing, rubbing, polishing and interior dry cleaning (twice).
The total amount spent on all the work is approximately Rs 35,000/- excluding GST. That seems like a fair amount and equivalent or lower than what Mahindra Authorised Service Center would have charged.
Overall, World of Service has improved on several counts especially in terms of updating customers and response from staff. They have a WhatsApp based system now which seems to work in a similar but a little more informal manner as compared to Mahindra's.
Most importantly, for a person strapped for time, they provide Pick-Up and Drop without charging for it (though I am sure they build it into the cost or they give it free if the work value is substantial). The other great thing is that you can drop the vehicle at any time 24 X 7. They even Service at Night! The late drop is a great feature for people like me (I dropped the car at 10.30 PM after needing the car through the day and I had a flight the next early morning so it was perfect).
Overall, improvement on many counts this time.
Last edited by architect : 1st January 2024 at 01:20.
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