Originally Posted by SS-Traveller
@Styler: I am appalled to learn from your phone call that you now accuse Manjeet of 'stealing' or 'changing' the AC knobs / panel of a 10+-year-old Scorpio, where you gave the vehicle to him to repair without worrying about expenses.
If indeed he was crooked, he'd have told you that he had changed the cabin radiator, and billed you for it - and you wouldn't have been any the wiser. I have known this man for many years, and he comes with impeccable background references too, he has worked on my cars many times and I have had no reason to doubt his integrity at any point of time.
It therefore sounds implausible that he would 'steal' or 'change' minor components such as the AC knobs or front panel. If they have been damaged in any way while opening and refitting them, you can ask him to replace/repair the same - which he appears quite willing to do - but accusing him of theft repeatedly is not justified IMO.
First I would like to thank you for your help, and sorry for bothering you by calling you.
I did tell Manjit to change whatever requires changing and I stood by it. He made a total bill of Rs 15,300 and I had paid him advance 6,000 and paid him the total balance amount of Rs 9300 today without negotiating down even a single rupee, even though a lot of issues remaining which he has promised to resolve.
First of all I didn't accuse him of stealing anything, I told him that the AC panel (with all the Knobs) looks changed. As you know my Dashboard has never been opened, and this was the first time it was opened to replace the cooling coil.
My Direction Control Knobs were working flawlessly and all knobs were scratchless when I gave the Scorpio. When I went to take it back, the whole panel including the 3 Knobs was badly scratched and worn out, and the markings around the knobs looked totally stained, totally unlike what they were. Anyways Manjit told me that the guys working could be careless and could have scratched the knobs badly while dismantling the Dashboard 2-3 times that they had to. Since there is too much dirt when the dashboard is opened he told me that that probably had dirtied the dials around the knobs and it was due to this I felt it was swapped. Moreover the flow control knob which was working perfectly when I gave him the Scorpio is not working properly and turns a full 360 degrees instead of the 4 points where it is supposed to rest. All the knobs were loose and falling out when I went and checked the Scorpio. I still give him the benefit of doubt.
Now Manjit has told me they will fix my AC Panel or source a new one when Suresh comes back.
I told him I was willing to pay for a new panel if it can be sourced. I called up all the Mahindra Service Centers in Delhi but unfortunately the Old Panel which uses wires is not available anywhere. One MASS told me that we might find it in Kashmiri Gate if we take the old sample.
I was ready to leave the Scorpio there today for them to fix the panel knobs but he was doubtful that Suresh would be back and told me to take the Scorpio and get it back in a few days when Suresh will be back.
I don't know if this is positive or negative but I am putting here my unbiased feedback of Manjit's workshop.
Manjit seems to be a good guy but his workers screw a lot of things for him.
Here is the chain of events till now :
1 .My Scorpio's cooling had stopped and I had taken it to Manjit for a checkup on Sunday morning 10.00 am. My scorpio was the only vehicle there and so they working on it till i left.
2. They checked and told me the cooling coil has a leak and needs to be changed. There are 2 types of Cooling coils one is for 5600 and the other is for 7800. It turned out that my Scorpio had the expensive one. They also told me that they need to change the bearing, oil seal of the Compressor and add oil to it.
3. I gave them the go ahead and Rs 6,000 advance and left the place. He told me that they will finish the job till late evening.
4. Sunday evening I spoke to Manjit and he told me it is taking time and they will finish at about 10.30 pm. I told him not to rush, I was in no hurry and they could take their time. I will speak to him on Monday Morning before coming.
5. Monday Morning Manjit told me they had fitted everything but when they started the engine the Coolent leaked from the Heating coil and it is perhaps leaking and requires a change. He told me that I could get it done later, and they would have perhaps bypassed the coolent flow in the radiator coil, but I insisted that I want the complete job done even if take a few more days. Kindly note there was no leak from the heating coil when I gave the scorpio, but I did not doubt him at all and told him to not worry about expenses and go ahead and change it. He said that they will keep the car for another day and return it on Tuesday, and I said no problems.
6. Monday Evening Manjit called me and told me that the Scorpio was ready and I could pick it up in the morning. He told me that the Heating coil was fine, but there was a problem in the clamps which caused the leakage and they have fixed it now.
7. I called in the morning, told him to recheck everything and I would go by lunch time.
I reached at around 2.30 pm today at his workshop and when I checked I found the following issues.
1. The Dashboard, and the AC Knobs were badly scratched and soiled. The Airflow control knob was not working and turning full 360 degrees. All the knobs were loose and falling out. I was unable to believe that this was my panel and did tell him that this looks like it has been swapped.
2. I had removed the front panel of my 3 month old pioneer music system and put it in the back seat. His guys had put it back, perhaps to listen to music and now it has a long scratch running through the center of the screen.
3. When I took a test ride, the Steering Wheel Center was out by 60 degrees. I got that turned but is still not precisely centered as it was originally. I will get this fixed by my FNG mechanic who is a friend.
4. Manjit told me to not leave valuables in the Scorpio, but somehow it is my mistake that I left a 32GB HP Flash drive in the Center Glove Box, with the lid closed. This went missing. I don't blame Manjit for this, as it was my fault. All the friends of his mechanics sit in the Car and one of them might have taken it. I clearly told him that I blame myslef for it.
5. There are lot of scratches on the center console panel. His guys are simply careless.
6. The Gear Lock Plate had been totally dislodged from it's place. Initially they told me it was like this, but when I convinced them that it was dislodged the guys went under the car, and tightened the bolts etc in 10-15 minutes and got it back to the right place.
Manjit looks like a honest guy but he is not supervising his guys enough. Since the leakage of the Heating coil was due to improper fixing of clamps, it is clearly evident that his guys were careless, and this had to open the dashboard 2-3 times. If he supervised properly and they were careful, they would not need to open the dashboard repeatedly.
When a Car is given for repairs, the knobs and Panels being badly scratched is not an acceptable thing, although I still accepted it.
Moreover when a client is told that the car is ready, it should at least be checked. Most of the issues listed above could have been resolved before I was told that the car is ready had Manjit done a proper test drive and checked everything.
I have paid the full amount 15300 for all parts and about 4.6k labor to him without any negotiation.
He has promised to fix the Airflow control Knobs when Suresh is back.
Finally before I left at around 6.30pm we sat down and had a Cold Drink together.
You might think that I am unfair, and hassled, but let me tell you I do not loose my cool easily. If he is a Sardar, I am also a Punhabi and I tried my best to resolve the issue by giving him the benefit of doubt, and still giving him a chance to resolve this.
I have no hard feelings. It is a tough job to open the Dashboard and replace the Cooling Coil, and it has to be handled carefully and properly supervised by the senior. There was negligence on their part, and Manjit admits that.
I still hope he will resolve the Air Control Knob issue as he has promised and it will be a happy ending.