[pedrolourenco]

Horrible experience with SP Cars (Princely Cars), Nuvem, Goa

- I booked a Nexon EV XZ+ Dark Edition at SP Cars, Nuvem Goa on 6th November 2021. I was promised delivery of the vehicle in January 2022.
- We are a group of 4 friends who all booked the Nexon EV XZ+ Dark Edition within a short span. Yuri on 8th October 2021, Dinar on 22nd October 2021, myself on 6th November 2021 and Solomon (in his wife's name) on 15th November 2021. We were all promised different delivery dates.
- After booking Dinar and me repeatedly asked the dealer for our booking numbers and the sequence numbers of our bookings which the dealer never gave us.
- Finally Yuri got his car delivered on 4th February 2022. Prior to his delivery Yuri, Dinar and me met wit the SA and the GM-Sales Mr. Amey and asked about the delivery our our cars. We were assured that our cars would be delivered from the next lot. We were told that we were 1st and 2nd in line for delivery after Yuri.
- Subsequently Dinar had a telephonic conversation with Mr. Ramzaan who is a Tata employee stationed at SP Motors. He was assured the both the cars (Dinar's and Mine) would be definitely delivered from the next lot.
- On 17th February 2022, Dinar's car reached the stockyard but mine didn't. On asking the dealer they said they had only received 1 XZ+ Dark Edition and one Lux variant. When I asked why my car wasn't dispatched despite being promised, the dealer said that they can't do anything if Tata does not give them cars.
- I then contacted Mr. Ramzaan who said that they had dispatched 2 XZ+ cars, one of which was delivered to Yuri. So where did the 2nd car go? And this was from the previous lot. I would have still kept quiet if they had sent 2 cars in the 17th February lot.
- I also questioned the dealer on this issue. They were quick to cover up by saying that the 2nd car was a Lux variant despite Mr. Ramzaan confirming that 2 XZ+ Dark Editions were dispatched. Later they had some internal discussions and took a common stand that there was some misunderstanding and the 2nd car was a Lux variant.
- While this was going on we also noticed that other people were taking deliveries of Dark Editions particularly from the newly opened (December 2021) Panjim branch of SP Motors. We saw cars being delivered as well as photos on Social Media. We also came to know that some customers got their cars within 20 days of booking. The dealer responded that those were old bookings. I asked them, if they were old bookings how come you did not tell us that these people are in line before us. They said that they do not have data of bookings from the Panjim showroom. Well if that was the case then the bookings had to be made after mine as I booked in November and the Panjim showroom opened in December. To this they replied that the staff of the Panjim showroom was operating from the Nuvem showroom prior to December. Now this is really hard to believe as it is very unlikely that the dealer is unaware of bookings made at their branches as the all the orders are placed collectively.
- I spoke to the GM Sales of SP Motors Mr. Amey who denied any out of turn deliveries. He also said that there were customers before me whom he was bypassing in order to help me. These were customers who had not taken delivery due to financial issues or waiting for the subsidy to be announced.
- The dealer offered me the option of taking either a Dark Edition Lux or a White or Teal XZ+ variant. I was not interested but I said I would consider if a substantial discount was offered. Now how did they have these cars in stock when cars are ordered only against bookings and Tata only dispatches cars against orders. The dealer claims that Tata pushes them to take XM and Lux variants. Why would Tata do that? There are dealers all over India who would be having bookings for these variants. If there were no bookings Tata would have not produced them and concentrated on the variants that were in demand.
- I also gave them the option of giving me a demo car to use till the delivery of my car as this whole mess was created by them and they have not honoured their verbal commitment on delivery dates. They declined stating that they have Test Drives scheduled and cannot cancel them. However when I was asking for my 2nd Test Drive, I was told that it had to be scheduled a few days later as the car was with one of the Municipal Councils in South Goa for a few days as they wanted to Test the car prior purchasing. They are now denying this.
- I am a seafarer by profession. I am scheduled to be on standby for joining my ship from 20th February onwards. I had booked the car on the assurance that I would get delivery in January and have at least a month to drive the car. I explained to them that had they not given a false commitment, I could have explored some other options (Non EV) and had fun driving.
- I then demanded to speak to some higher ups in Tata. After a lot of pushing they finally agreed and put me on conference call with Mr. Ramzaan and Mr. Ankur Singh. I explained the situation to him. He initially took the side of the dealer stating that there are 27 booking before me. When I told him, that I have booked a Dark Edition and I was informed that I was 3rd in line he finally agreed to make sure my car was "delivered" in February. I asked for the same in writing to which he said that he would instruct the dealer to do so via e-mail.
- I didn't receive the same. The next day after several calls to the dealer, I received the mail in the evening. However the mail stated that the car would be "billed" on or before 28th February 2022. The time between billing and delivery is usually 8-10 days. I quickly pointed out the same to the dealer who refused to change it stating that these were the instructions from Tata. I tried to contact Mr. Ramzaan several times but he refused to answer my calls. He also read my WhatApp messages but did not reply. Finally yesterday (18th February 2022), I went to the dealership and demanded to be put in touch with Mr. Ankur Singh. After a long discussion he agreed to send the mail by evening. I asked him what happens if the dealer says he can't deliver as Tata has not dispatched the car. To that he said, "If you are looking for compensation, I will put delivery by 15th March 2022 failing which compensation will be provided". I told him I was interested in getting the car not the compensation.
- Anyway till midnight there was no mail. I sent him a reminder. This morning I received a reply that he was travelling so could not send the mail. He sent a mail stating that "We are hopeful to deliver vehicle on or before 28th February 2022". I sent him a reply that as per our conversation the commitment was supposed to be to "definitely" deliver the vehicle not "hopefully". I am still waiting for his reply.
- During our last conversation he had also assured me that my vehicle is going into production on 18th February 2022. However at the time of writing this post, the vehicle has not yet been billed.

This has been my side of the story. If Tata or SP Motors decides to share their side of the story please feel free to read it and make your judgements. The purpose of this post is just to make people aware of the problem I have faced with this particular dealer and Manufacturer. People should be aware that they could also face a similar situation with other manufacturers or dealers and should take adequate steps to prevent the same.

This whole episode has made me loose all the respect I had for the Tata group.

Please feel free to either believe what I have said or not believe it. Most of the story is based on verbal interactions with the concerned people.

[raghupro]

Dear Nexon EV owners,

One concern that I faced during test drive of the car is that the regenerative breaking seemed a bit too intense for my liking but I hardly see anyone complaining about it.

Does one get used to it soon or does it still bother while driving? This is one reason I am staying away from Nexon EV and opted to book ZS EV but duly considering the price difference now, the ZS EV is out of affordability and I am inclined towards the Nexon EV.

Would like to get insights from Nexon EV owners. Thanks in advance!

[cbrspn]

Originally Posted by pedrolourenco

Horrible experience with SP Cars (Princely Cars), Nuvem, Goa

- I also questioned the dealer on this issue. They were quick to cover up by saying that the 2nd car was a Lux variant despite Mr. Ramzaan confirming that 2 XZ+ Dark Editions were dispatched. Later they had some internal discussions and took a common stand that there was some misunderstanding and the 2nd car was a Lux variant.

This whole episode has made me loose all the respect I had for the Tata group.

Seems like the common dealership practice of trying to push for higher variants. Sad to see execs at TATA are also joining in on this BS. An additional 90k would definitely mean higher commissions. It's quite unethical, I'd recommend you check if there's a different dealer available, or threaten to cancel the vehicle altogether [I understand this might be difficult, considering you and your friends are getting the same car].

[DarthVeda]

Originally Posted by raghupro

Dear Nexon EV owners,

One concern that I faced during test drive of the car is that the regenerative breaking seemed a bit too intense for my liking but I hardly see anyone complaining about it.

Does one get used to it soon or does it still bother while driving? This is one reason I am staying away from Nexon EV and opted to book ZS EV but duly considering the price difference now, the ZS EV is out of affordability and I am inclined towards the Nexon EV.

Would like to get insights from Nexon EV owners. Thanks in advance!

It used to be more in the Initial days, now it is less. You can switch to S mode, where the regen is even lesser.

If you don't want to use regen at all then you can use the NexCruise add-on (3rd party) to switch it off or on at a push of button.

[Kernelmann]

Originally Posted by raghupro

Dear Nexon EV owners,

One concern that I faced during test drive of the car is that the regenerative breaking seemed a bit too intense for my liking but I hardly see anyone complaining about it.

Does one get used to it soon or does it still bother while driving? This is one reason I am staying away from Nexon EV and opted to book ZS EV but duly considering the price difference now, the ZS EV is out of affordability and I am inclined towards the Nexon EV.

Would like to get insights from Nexon EV owners. Thanks in advance!

You will get used to it, and your driving style will quickly evolve to factor in the regen braking. In city, the regen is actually quite useful as you can truly achieve single-pedal driving. On the highway (and even in the city), you can opt for the S mode which significantly reduces the regen, however makes the accelerator more responsive. BTW, S Mode on the highway is great for improved range, as you can see in this video:

https://www.youtube.com/watch?v=YOGN-hG1DPw

So don't let that be a reason for not adopting the NEV. The next generation NEV which is expected in a few months may also offer some improvements in this aspect.

[pedrolourenco]

Originally Posted by pedrolourenco

Horrible experience with SP Cars (Princely Cars), Nuvem, Goa

After all this I finally got delivery of my car on the 24th. Actually fellow BHPian Dinar gave his car to me. My car arrived yesterday and Dinar will be taking delivery of it shortly. Tata did honour their promise to deliver the car before 28th February after all

Originally Posted by cbrspn

Seems like the common dealership practice of trying to push for higher variants. Sad to see execs at TATA are also joining in on this BS. An additional 90k would definitely mean higher commissions. It's quite unethical, I'd recommend you check if there's a different dealer available, or threaten to cancel the vehicle altogether [I understand this might be difficult, considering you and your friends are getting the same car].

Considering the demand for the car this would not have been practical.

After reaching home I noticed that the back seat is not locking in position. The pull tabs on top are not lifting. Folded the seats to check what was wrong and noticed the cover of the anchoring points are loose. Tried pushing them back in place but they are not staying in place. That's 4 defects in the rear seat only. Plus the front left door beading not sitting properly. All this in less than 24 hrs of ownership.

Anyway I visited the Service Center today and they promised to order the new parts and get the issues fixed.

[psbali]

I am tempted to get a Nexon EV as it is a beautiful car with a cherry on top. The car checks all the right boxes Almost NIL* Running Cost, Great to Drive etc. After my horrible experience with Tata Aria I made a pledge to never buy a Tata again and this car has totally changed my perception.

With all that in mind I walked into a tata showroom and I couldn't believe my luck that a XM White color was available in stock and ready for delivery if I book immediately. Upon checking the price list the insurance amount is quoted @96k which when I told them I will not pay and instead take insurance on my own outside I was politely denied the option.
A quick internet search shows a quote less than 40k.

Intersting to know that XM is available just when March end is approaching and the tempting subsidy offered by GoM may not be carried forward to next FY.

Any idea if XM is readily available and i should try approaching another dealer or just wait for the original dealership to blink first? My neighbour works in a Tata dealership and XM is available with his dealership as well but I dont want to create a dispute at his place of work and make things awkward.

[prasanna_indaje]

Originally Posted by psbali

A quick internet search shows a quote less than 40k.

Tata never mandates buying insurance from them / dealership. Please involve regional Tata sales head and things will fall in place.

[spindoc]

Originally Posted by psbali

Upon checking the price list the insurance amount is quoted @96k which when I told them I will not pay and instead take insurance on my own outside I was politely denied the option.
A quick internet search shows a quote less than 40k.

The dealer certainly cannot force you to buy insurance from them.

If you can PM me your contact info, I can have someone from Tata Motors get in touch with you ASAP. I have already shared your post with them.

[diablo29]

Originally Posted by spindoc

The dealer certainly cannot force you to buy insurance from them.

If you can PM me your contact info, I can have someone from Tata Motors get in touch with you ASAP. I have already shared your post with them.

I have similar outrageous insurance amount quoted in my booking, although the dealer says its not mandatory but they have included the insurance amount in the booking file, docket and forms. Overall lack of transparency in entire booking. We have booked online from Tata motors website and the dealer took 15 days to provide the booking receipt. I am concerned with actual delivery and how transparent the dealer would be in car allocation. If I can request you to please PM me (I don't have the PM functionality enabled) the Tata motors contact person details it will help. Queries to Tata motors on helpline and tweeter has only got template responses so far. Thanks in advance.

[spindoc]

Mods: Apologies for going OT here.

Originally Posted by diablo29

If I can request you to please PM me (I don't have the PM functionality enabled) the Tata motors contact person details it will help.

If you could send me your booking info via email (visit my profile -> send email), I'll pass it on for their review.

Disclaimer: I am not affiliated to Tata in any way.

[diablo29]

Originally Posted by spindoc

The dealer certainly cannot force you to buy insurance from them.

If you can PM me your contact info, I can have someone from Tata Motors get in touch with you ASAP. I have already shared your post with them.

Originally Posted by spindoc

Mods: Apologies for going OT here.

If you could send me your booking info via email (visit my profile -> send email), I'll pass it on for their review.

Disclaimer: I am not affiliated to Tata in any way.

Mods: Apologies for OT replies.
Many Thanks, unfortunately your profile doesn't display your email address "spindoc has no contact information." Apologies, if I am looking at wrong place.

[sakha_bhau]

Just got my Nexon EV XZ+ electric blue colour delivery yesterday ( phew finally after a six month wait) from dealer Sai Baba Automotive at Kalewadi Phata, Pune. Yet to have the home charger installed, the Tata Power person did visit my premises, the problem is that my parking spot is a little far from my MSEB meter and might require some civil work to lay the cable underground to cross the internal street. The sales executive told me that initially i will only get 200km mileage, wondering if that is really true. I am getting used to the EV driving style, takes time to get used to using the regenrative breaking. By the way the dealer is trying to sell ceramic coating to me, I am looking for expert advise from this group whether i should go for it, they are quoting Rs.11,000/- approx, is it worth it? Apart from that any do's and dont's while i get used to the new car? Is there a whatsapp group for Nexon EV owners?
Thanks
sachin

[spindoc]

Originally Posted by diablo29

Many Thanks, unfortunately your profile doesn't display your email address

That should be owing to the membership level. You can email me your booking info and any pertinent issues via this form and I'll pass it on.

[Shreyans_Jain]

Originally Posted by sakha_bhau

The sales executive told me that initially i will only get 200km mileage, wondering if that is really true. I am getting used to the EV driving style, takes time to get used to using the regenrative breaking.

Pls understand that the 312km range as per ARAI is just that: something achievable only inside ARAI’s lab and never in the real world. 200-220km is a very reasonable range to get in real world conditions with normal driving. Keep expectations realistic and reasonable, and the car will keep you happy.

The best people have managed to extract is 270odd km. They do that by driving continuously at 40kmph without AC with windows closed and with minimum application of brake. It’s just not realistic, and actually a dangerous way to drive.