[KingAlec]

1st Service Update:

After reading many of the harrowing servicing stories of our fellow teamBHPians, I was pleasantly surprised when I visited Arya motors Wazirabad (Gurgaon) for my Nexon EV Prime XZ+'s first servicing.

I think all of us would be glad to know that the Arya Tata motors guys have opened a dedicated after sales service center for EVs at Wazirabad, Gurgaon.

A quick recap of what followed:

1. The service shop floor guys were surprisingly soft-spoken and helpful. When I had went to Faridabad Autovikas showroom for my PDI, the staff of that showroom was crass, to say the least. Glad that I chose a different service shop this time, closer to my office.

2. No puffed up cost. They did what they were supposed to - asked me about any concerns I had ( I had no major concerns really - except some minor ones like the wiper is noisy at times, the rear camera alignment looked a bit crooked to me, and one of the rain visors had come off from the corner). The Service advisors (Surinder and Rishabh I think) gave understanding nods, and noted all of these niggles in the job card.

3. I was politely asked to chill in the customer lounge but I preferred roaming around in the service shop - the mechanics on the shop actually mingled well. I chatted with a mechanic who was patiently attending to another Nexon EV Max. I guess the max had its 2nd servicing being done. The mechanic politely asked how much range I was getting, and said come winter you will get more because AC usage will be lesser. I nodded along.

4. When it was my car's turn - the mechanic lifted the car, checked the suspension, checked the electronics, double checked the parking camera alignment (there was nothing there, really), topped up a few fluids under the bonnet (guessing by its green color, must be the coolant), and sent the car for washing. They mixed a tata motors shampoo in the wiper fluid container, glued back the rain visor with some 3m tape and the car was good to go.

5. Bonus - the service advisor also noted that my car had 14% SOC and hence i should top it up a bit before heading home so that there is no range anxiety. I patiently waited as they slow charged the car to some 20% odd SOC. My home was around 25km from the service center so I was sorted.

Some observations:

1. Sometimes its good to keep one's expectations so low that everything routine looks good.

2. Looks like at least Arya Tata Gurgaon is serious about the ASS of Nexon ev customers. They won my heart today. Credit should be given where due. The chatty service advisor also said that there is a second EV dedicated service center functioning by arya tata in delhi. I cant seem to recollect the locality he mentioned.

3. I have been a rather satisfied customer of Maruti Suzuki Nexa service experience. In the last 4 and a half years, I never had a problem at those nexa service centers for my ciaz, and I was hoping for a half decent exprience. I got full.

4. In case you own a nexon ev in and around Delhi NCR, do visit the dedicated EV service center of Arya tata. Well recommended.

Hope they continue doing what they are doing.

Lastly - I understand this is servicing #1 - hence no friction is really expected. Will be interesting to see how they behave once there are major challenges coming in. Will update this review then.

[Rakarocks]

Attachment 2511802Hello Teambhpians. I had this limited performance mode issues creeping up on my 2yr old Nexon EV prime and it still gives me jitters. It happened on May-1st 2023 morning and the car abruptly stopped in a U-turn in the middle of HYD city. Even worse, my wife and 5 yr old were also there with me. I was few kms away from Tata service center and dealer, so turned off and turned ON the ignition and it stopped showing limp mode for few mins and I again stopped abruptly few 10s of feet from the charging station. I pushed it to the charger all alone. Being a holiday the dealership was closed. No service Center staff. Car won’t shift from N. even fast charger was OFF and it was a horror story for me. Left the car at the dealership lot and went back next day when service center staff came back. They did something in the charging port and the car was back charging. Charged it to 40% and went to service center to get th errors checked. They did nothing but clear some errors. They won’t say what they did in detail though. And the same crazy advice saying I need to charge every day for next 10 days and charge to 100% every time etc. Since then I’ve not been able to take the car out even in the city rides. So damn scared of getting stuck in traffic! it recently occurred even at 93% SOC but I was in my parking lot. Unreliable vehicle.

[ferrarirules]

Originally Posted by Rakarocks

So damn scared of getting stuck in traffic! it recently occurred even at 93% SOC but I was in my parking lot. Unreliable vehicle.

I will recommend that you take the car to the service station and tell them that limited performance mode is activated before 10%. They need to check the battery.

Also can you share your charging pattern from zconnect app?

[AmitSapre]

Sharing my experience with this forum.

I have a Tata Nexon Prime bought in July 2020. Done 22K+ Kms till Aug 2023.
Primarily used in city.

On 31st August 2023, after a gap of 7days, Tried starting the car. Start Button worked, but car won't switch to any mode (Drive / Reverse / Sports).

This was my first experience with this car showing such problem. Till that point, had been great experience with this car.

Eventually, had to call Tata RSA and got it towed to KHT Motors Service center , Bengaluru for further diagnosis. 2-3 Days Later, I was told that battery has gone bad. So I asked KHT motors to get a replacement as the battery is covered under warranty.

Today, as of 16th Oct, My car is still @ service center waiting to get the battery replacement. Have been chasing with Tata customer care & KHT service centre with this.

I am very very disappointed with the way TML, TML customer care & KHT Motors have responded to this case.

[lina]

instead of starting dedicated EV servicing stations, Tatas could have made everyone happy by having service interval of 15 or 20k km. I really dont understand what servicing goes on with EVs at a 7.5k interval

[Eco_boost]

Originally Posted by shibujp

I feel that the service charges are quite excessive for an EV. Given the absence of mechanical parts it should be quite cheap. This is expensive even by ICE standards. The price of electric technology is already charged during selling the car.

Also what is this transmission oil change business. Automatic transmissions for ICE that go through millions of shifts in their lifetime are almost never changed so why do EV transmission oils need change?

Drive on,
Shibu

Hi Shibu, sorry for not replying sooner.
This total includes Alignment/ Balancing + Exterior detailing as well. Hence you find it expensive. These costs are common across both evs and ice’s. I simply got it done at the service center and not from a third party to save time.
Regarding the Transaxle oil, The manual mentions changing it at the 6 month service :(
Not really sure about the technical know how.
Getting the one year service done next week.
Will update the thread again soon

[sagsaw]

There have been many such stories about Tata Electric Vehicles in general.

But do the others in the market like XUV400, MG Comet & Citroen eC3 also have similar issues?

[electric_eel]

Originally Posted by sagsaw

There have been many such stories about Tata Electric Vehicles in general.

Yes Tata electric vechicles have had problems but then you should also account for the volumes. These days I kind of see more Nexon EVs than Nexon ICEs in Palakkad. On the other hand I have seen eC3 and XUV 400 a grand total of 2 times one of which seemed like a TD vehicle.

[sagsaw]

Originally Posted by electric_eel

Yes Tata electric vechicles have had problems but then you should also account for the volumes.

Volumes of Tata EV are no excuse for problems. Has the latest all new Nexon EV addresed the problems? If yes, then thats good news for prospective buyers who will add to the existing numbers else volume is just a number.

I infact wanted to know about other EV vehicles in the market if they have had any problems or worst still horror stories.

[electric_eel]

Originally Posted by sagsaw

Volumes of Tata EV are no excuse for problems. Has the latest all new Nexon EV addresed the problems?

While there is no excuse for problems, larger volumes inevitably results in larger number of defective pieces. One cannot wish away statistics. There was one ec3 horror story that came up in the team bhp thread some where. Even if it had not come up I would not bet my money on it due to its cooling being only air cooling (might work in Europe but in India ?). XUV 400 will soon be orphaned is my guess. They are not doing large numbers and Mahindra is betting on LFP chemistry for their future series where as XUV uses NMC. I would like to see how they would honour 8 year battery warranties if their eventual lineup would all be LFPs. (So far TATA seem to have been proactive in this aspect).

If you have the budget I think ZS EV might the most sorted out of the lot (I have not driven one). I also like the fact that apart from the green plate and a small badge somewhere on the side ZS EV is a normal car not something which tries to look very different (XUVs copper accent and Nexon's blue line which thankfully they have gotten rid of is an eye sore to me).

Coming back to Nexons although the orignal lot had some trouble, since Nexon Max I think situation is much better. I own one and have done about 19K Kms in close to one year and so far has been niggle free (thankfully). Its interiors, music system, drive comfort, suspension setup etc has been top notch. The ingress and egress due to the raised floor is sometimes a problem but that is the only complaint I really have other than the styling (not a big fan of the nexon styling). For the 2023 version should also be fine and the new styling is I should say fabulous. In particular the one in white, which in Nexon Max looks Meh, is really beautiful in the new avatar. Regarding the drive train the only unknown is their new motor under the hood but I do not think this would be a problem. New ICE engines can be a big unknown due to their inherent complication but an electric motor is fundamentally simple. Even with a bit of competence it is difficult to get it wrong.
Some of the motors built in Coimbatore (induction motors though) have run (is still running) for close to 50 years in my home village still used for irrigation.

Tiagos are seeing issues much like the initial version of Nexons.

[sagsaw]

Originally Posted by electric_eel

Tiagos are seeing issues much like the initial version of Nexons.

Why no one is talking about Tigor EV?
Is it not marketed enough by Tata or some reason why Tiago or Nexon are preferred over the Tigor?

Don't really agree XUV400 is a stop gap arrangement because MnM BEV platforms and vehicles announced are possibly high cost high tech ones.

18-22 Lakhs it will be XUV400 which may benefit from some styling changes that 300 is going to get soon.

With Nexon doing well in that price segment, MnM may make suitable updates to 400 but not leave that segment for sure.

NMC, I am not much worried about personally as its used on many vehicles all over the world since a long time.

eC3 was launched in February and deliveries started in March and it has had the hottest summer in India this year. We need to hear from those customers if the air cooling only has had any negative effect. Especially customers in Delhi Chennai Hyderabad Nagpur which are usually hottest in summer.

[aim120]

Originally Posted by sagsaw

Why no one is talking about Tigor EV?
Is it not marketed enough by Tata or some reason why Tiago or Nexon are preferred over the Tigor?

No one talks about Tigor because its a sedan and its also sold as a taxi.
Sedan are on life support worldwide the only place it sells well is China again for Taxis.

[sagsaw]

Originally Posted by aim120

No one talks about Tigor because its a sedan and its also sold as a taxi.

Tigor Taxi is called Express T.

[electric_eel]

Originally Posted by sagsaw

Why no one is talking about Tigor EV?
Is it not marketed enough by Tata or some reason why Tiago or Nexon are preferred over the Tigor?

The same reason why Tigor ICE is not being spoken about. In my drive around here I have seen just one ICE tigor. where as tigor evs are much more popular. There is one
tigor ev (private ownership) in my neighbour hood and one tigor ICE.

Don't really agree XUV400 is a stop gap arrangement because MnM BEV platforms and vehicles announced are possibly high cost high tech ones.

18-22 Lakhs it will be XUV400 which may benefit from some styling changes that 300 is going to get soon.

The way I see it is that even Nexon was meant to be a test the water product till the born electric platforms make their debut. It became a runaway success and probably TATA was not expecting it.

A platform dedicated for EV would do much better in terms of ergonomics and space that it would be stupid not go bring it to the lower price range

NMC, I am not much worried about personally as its used on many vehicles all over the world since a long time.

My problem is what happens when Mahindras entire fleet of EVs are LFP based (which is what is going to happen). In fact there is more reason for the cheaper segment to be LFP. You want to keep a car like XUV 400 for long (say 15-20 years). In case one wants a battery pack replacement, what are the options. Already the way MnM has handled their e2O cars has left a bad taste as some owners complained.

eC3 was launched in February and deliveries started in March and it has had the hottest summer in India this year. We need to hear from those customers if the air cooling only has had any negative effect. Especially customers in Delhi Chennai Hyderabad Nagpur which are usually hottest in summer.

There are reports of people having to pour bucket full of water underneath the charging ec3 while fast charging. To its credit, the car started charging again (Indian jugad + french technology). But it shows how careless Citroen has been about designing an EV for India. Dont get me wrong I am a big fan of Citroen's minimalism and philosophically I am for minimal design (no sunroof, no large screen, simple but effiective mid). But leaving out water cooling is not a great idea for Indian conditions.

[sagsaw]

Originally Posted by electric_eel

My problem is what happens when Mahindras entire fleet of EVs are LFP based (which is what is going to happen).

Well in my opinion NMC isn't going to vanish worldwide all of a sudden. And I am sure there are some laws which will require MnM to maintain parts inventory/availability for a certain number of years from the time the model is officially announced as EOL. (Experts can throw more light on this)

So don't really think there is an issue but yes you never know.

Originally Posted by electric_eel

There are reports of people having to pour bucket full of water underneath the charging ec3 while fast charging.

Who knows Citroen may do what Tata did with Nano, introduce an additional cooling fan.

However, with about 2000 units sold, no one seems to be complaining about fast charging heating. We do need feedback from eC3 customers aboug summer experience.