[aantony]

I completely agree. I'm attaching the warranty policy shared by SA. I noticed that the format of posts in the forum varies a lot, and it seems that M&M hasn't clearly published official notes for customers. Instead, they have sent emails to dealerships to manage customer speculation. If anything goes wrong, it could damage M&M's reputation, especially since their marketing strategy has gained so much attention nationwide. Any issues will likely trend in the media and won't go unnoticed. The more hype they create, the more careful they need to be. I'm hoping they can still uphold the "Everest" standard.

[aantony]

Oops, I only provided information about the insurance part. apologies for not keeping it on the same thread

The complete payment has been made (Ex-showroom price + 11KW charger + TCS + RTO + accessories + hypo charges).

Regarding the insurance, I have the final quote. I can only create the insurance document once I receive the VIN details from the SA. Some insurance companies may require an inspection, but Acko does not. Once your KYC information and vehicle details are ready, you can generate the document from the website or app (Not a Promotion Just sharing my experience).

I am trying to exclude the charger from my purchase. I have contacted Mahindra customer care to explain the difficulties I face with installing or buying the charger. They have opened a ticket and forwarded it to the GM sales at my dealership, promising a resolution by tomorrow.

[vipulmathur2002]

Originally Posted by aantony

Insurance – Keeping it simple: take it from outside (I have taken Acko). Mahindra does not force you to take insurance through the dealership. Dealerships cannot run their business by squeezing customers like this. Apparently, this issue should have been highlighted and controlled by Mahindra, but sources say that the markup margin is not satisfactory, and Mahindra is ignoring the dealerships practice to run their business(Not a good practice we expect from M&M).

Charger – Earlier, people were threatened that the car’s warranty would only be valid if Mahindra’s charger was used. That is a myth. Practically, one cannot carry a Mahindra charger everywhere they go. They will rely on EV stations or portable chargers, and there is no point in claiming that Mahindra’s charger is the only one that improves efficiency. Warranty statements are out(attached - Shared by SA), and they do not mention the use of a specific charger provided Mahindra. So, resist such claims to the maximum. I also spoke to Mahindra’s customer care team, and they informed me that this aspect is handled by the dealership. So, again, the dealership is the boss here. Work it out with them, and hopefully, you will get a positive response (I already have).

[b]

This is my first post on the forum. I have also booked XEV 9E and had taken up the issue of insurance and charger with both dealer and Mahindra Customer care.
Charger : Our RWA does not allow individual chargers to be installed and have a common charging point by Adani Power which can be used by the residents. I shared this with both dealer and Mahindra customer care, but they expressed helplessness as it is a marketing decision by top management. This is completely unfair and waste of money.
Insurance : the dealer has given a quote of Rs 162526 (including Zero Dep and motor coverage). Again, the dealership is not ready to negotiate, even though highest quote of other insurance company do not exceed Rs 75000.
I preferred and booked Mahindra XEV 9E due to performance and features, but am not liking the way these issues are being handled. Mahindra should really work it out fast to become customer centric rather than dealer centric.

[vipulmathur2002]

Originally Posted by bliss22

Got a call from my Mahindra dealer in mumbai today congratulating that the vehicle has been allotted to me. Says the vehicle is in transit should arrive in next 3-4 days. To which I asked what is the manufacturing month of the vehicle, they said January 2025. So I am a bit skeptical that I am buying a new vehicle without any discount and it’s manufactured 2 months ago. My vehicle will be January 2025 manufactured and march 2025 registered. I want some guidance if this is ok and should I go ahead with it. Secondly I took up the inflated insurance price after which they have sent me this quotation which they say includes all add-on like battery protection + motor protection +on board charger protection and zero depreciation too. I asked on the clarity on vehicle warranty and battery life time warranty, to which the sent me pictures which I have attached.

Congratulations. I have also booked from NBS and am happy to see that you negotiated insurance with them. Will follow your lead. Thanks a lot for sharing this and warranty conditions.

[Karthik Mathur]

I've got a quote of 51k from Acko that includes everything - battery protection, zero dep, return to invoice, RSA, lost key, personal accident, consumables, passenger accident. Only thing not included are accessories and driver cover since i don't plan on both.

I kept the ex-showroom price as 31.25 I.e. includes the charger price to maintain parity with the dealer's value.

I've given it to the dealer, he hasnt come back with a counter yet. So let's see.

[wooka]

Originally Posted by Sentau

Why the hell is a warranty provided by the manufacturer left to be handled by the dealership. Mahindra should define clear cut terms which the dealerships should follow when it comes to warranty. The current arrangement is ripe for abuse.

I had a good laugh at the comment - it is apt for the case.
I love that the grid provided just above is very black and white on warranty.

I do not love the fact that dealerships are abusing the sale point {reminds me of how I got my Thar on 31 Dec 2021 (but registered on 1st Jan 2022 ); at a high premium of 1L accessories given an utter sob story; absolute lemon of a car that I just sold 2 weeks back} only for people to buy the hype without disclosure on:
1. Spare part costs.
2. Service cost savings over ICE variants (they can pick the 7OO as a benchmark). Service interval = ?
3. Warranty info. There are still 101 unanswered questions.. Look, if you have a bulletproof product, let people fire Joe Rogan darts at it, at the very least, yeah? We'll find out. If you cannot conduct a sensible range test (V3 cars/ MotorInc?) then imma call you out like everyone else on here.
4. Just what is the entire package? is it buy us at FOMO risk before RTO tax goes up (and dollar import duties - ? Road tax is a secondary concern). An EV has low resale and is a big fat wildcard with multiple technologies on the cusp of materializing. Just yesterday there was a sound explanation from MnM on using NMC on the XUV400. What happened overnight? LFP? Solid state is around the corner as are the next-gen BYD cells that do some 900 KW charging (or a higher density, you pick) and last 'forever'. But did I hear the next batch of cells come from VW?
5. I'll just put this here - WHERE is the EV 700?

Speculation aside, whatever the marketing team is on, now is a good time to connect with the vibe on the TBHP forum.

We are still an EV-hugging lot (contrary to popular belief, and comparatively speaking) - but not doing something about public sentiment will be the opposite of what is needed to make the EV vertical stand on its own two feet. 30K bookings? Nice. How many will actually buy? A fraction. I have 3 bookings in my name. How many of y'all are double booked? And given the latest shenanigans and stock market turmoil, not a pretty sight.

[Devdivin]

Originally Posted by aantony

[b]
Range – Not bringing up any math here. As per the SA’s feedback, they are seeing fluctuations with every flash update they make on the vehicle. The first batch of test-drive vehicles showed promising results of easily reaching 520 km, with regeneration going up to 550 km sometimes, as per the dashboard reading (not sure though). However, after a software update, the same vehicle’s range dropped to 400 km the next day. They believe this impact is created by software updates. I had a test drive today at my residence, and the vehicle was showing 220 km at 60%, which is roughly about 360 to 380 km total range. The SA added that the vehicle had a “Flash” update last night. Not sure what is cooking

:

I suspect the fluctuating range estimates we're seeing aren't necessarily a sign of a problem, but rather an indication of increasingly accurate estimations of range.This is pure speculation and not based on any sources. This is my take on it. Initially, mahindra might have relied on idealized full-charge figures. However, with more test drives by people on the TD cars, especially those involving aggressive acceleration and extensive feature testing by people , the vehicle's range prediction system is gathering a much broader dataset. This could explain why range estimates have decreased with updates on the TD cars; the car is simply becoming better at reflecting actual usage.This may not be the case with our cars when we get deliveries. Based on Karthikeya's statment at motorinc ,that BYD's range estimations are highly accurate, and given Mahindra's battery sourcing, it's plausible they're implementing similar data-driven precision.

Atleast on paper, the Be6 and 9e has all it needs to achieve the 500 plus range as given my Mahindra and therefore it makes no sense that the range figures are dropping with each update.

[wooka]

Originally Posted by Devdivin

Based on reports that BYD's range estimations are highly accurate, and given Mahindra's battery sourcing, it's plausible they're implementing similar data-driven precision.

Rather the way the media (and Mahindra reviews) are controlled, this limits it to perhaps 'user-optimized' results as opposed to 'crowd-sourced'.
Open to your opinions

[Devdivin]

Originally Posted by wooka

Rather the way the media (and Mahindra reviews) are controlled, this limits it to perhaps 'user-optimized' results as opposed to 'crowd-sourced'.
Open to your opinions

You could be right to! Only time will tell. Mahindra kinda dropped the ball on this one. They should've just handed out shiny new cars to all the car reviewers and said, "Go nuts, see how far you get!" They're anyways claiming they've hit those numbers in their tests, so most of the reviews would probably back them up, even if a few folks got less.

Honestly, it's just gonna come down to what real people driving these things day-to-day see. I'm a little nervous because I might be one of those early guinea pigs!
Luckily, I've got a backup gas guzzler, so if the electric car range is a bust, I can still road trip. But for people who are relying on this as their only car? That's a whole other level of stress. Fingers crossed it delivers!

[vinitadikonda]

Here is the link for User Manuals and Warranty/Service information

https://www.mahindraelectricsuv.com/importantdocs.html

Ignore if its already shared in the thread.

[kgt.v8]

Originally Posted by Devdivin

You could be right to! Only time will tell. Mahindra kinda dropped the ball on this one. They should've just handed out shiny new cars to all the car reviewers and said, "Go nuts, see how far you get!" They're anyways claiming they've hit those numbers in their tests, so most of the reviews would probably back them up, even if a few folks got less.

I completely agree with you on this. Mahindra gave Thar Roxx to all the influencers the next day after launch. The videos started to come in where most of them did more than 1000 kms drive and we got to see real world fuel efficiency numbers for Thar Roxx.
This time Mahindra did not give a long test drive to influencers to do the range test. We as audience understand that some of them would drive hard and just like turbo petrol EVs range is sensitive to throttle inputs. Mahindra already claims they have tested the BEVs across so many cities and also showcase city wise range numbers. If they are confident, then why not let the car run in the real world by different people. Word of mouth publicity works wonders and if there were more videos to indicate even 450 kms real world range, it would strengthen confidence in buying EV.

I was almost convinced booked 9E Pack2. Due to high dealer insurance price and mandatory accessories, no clarity on when Pack2 can be seen in real life, no interest from dealer on Pack2 booking, no confirmation on real world range, I eventually dropped the idea of going with EV and have finalized XUV700 Diesel AT. Might be getting delivery of MY24 XUV700 DAT in a week or so as the car is already with dealer and first PDI looked okay.

[Devdivin]

Originally Posted by vinitadikonda

Here is the link for User Manuals and Warranty/Service information

https://www.mahindraelectricsuv.com/importantdocs.html

Ignore if its already shared in the thread.

The lifetime warranty for the first owner is mostly seems clear. However, two specific exclusions raise significant concerns:

* Third-party charging infrastructure (5(ii)): The exclusion of damage caused by third-party charging infrastructure, directly or indirectly, is problematic. Cars are mobility tools at the end of the day and relying on third-party infrastructure is unavoidable, unless Mahindra thinks Ev owners never venture any more than indicated range of their cars. This exclusion could lead to denied claims even if the damage isn't directly attributable to the charging station.
* Electrical surges and fluctuations (17, 5th bullet point): Damage from electrical surges, dips, or fluctuations is a major point of concern, especially in regions with unstable power grids. While installing surge protectors and ensuring proper grounding helps & can be undertaken by us, these issues are often beyond our control. I say this from expereince where inspite of all the breakers and grounding,we still face these issues in our district and I myself have recieved a significant compensation from the CESC after taking them to court for damages to the electronics at home due to surges. Many electronics manufacturers use this exclusion as a convenient way to deny warranty claims. Given the potential for frequent power fluctuations, particularly in rural areas, this could be a significant vulnerability. It feels like a very easy way for Mahindra to deny a warranty claim.

These exclusions create a situation where, despite the lifetime warranty, the actual coverage may be limited by factors outside the owner's control. It's crucial to understand how Mahindra interprets and applies these exclusions in practice, as they could significantly impact the value of the warranty.

Open to corrections.

Also is it possible to install a 3 phase 1kva stabilizer for my home supply?

[beemer5499]

Originally Posted by Karthik Mathur

I've got a quote of 51k from Acko that includes everything - battery protection, zero dep, return to invoice, RSA, lost key, personal accident, consumables, passenger accident. Only thing not included are accessories and driver cover since i don't plan on both.

I kept the ex-showroom price as 31.25 I.e. includes the charger price to maintain parity with the dealer's value.

I've given it to the dealer, he hasnt come back with a counter yet. So let's see.

Is 51k before GST or after GST? Seems too low if its after GST so I guess IDV value must be low. Otherwise I can see that the price is 60k from Acko with everything included

[Mechanto]

Mahindra has been on a roll, launching one impressive vehicle after another. Their design and engineering teams deserve immense credit for delivering such exciting products. However, a strong lineup alone isn’t enough—dealership experience plays a crucial role in customer satisfaction. I have experienced arrogance and poor treatment at some Mahindra dealerships, which could become a major drawback in the long run. Many buyers have expressed the same concern.

While the products are undoubtedly top-notch, Mahindra must ensure that its dealerships offer a customer-friendly experience. Addressing this will only strengthen their position in the highly competitive Indian automotive market.

[Karthik Mathur]

Originally Posted by beemer5499

Is 51k before GST or after GST? Seems too low if its after GST so I guess IDV value must be low. Otherwise I can see that the price is 60k from Acko with everything included

Yes,you are right, I re-checked, GST is extra and the total is 60k. IDV is 29.69l.