Is Airtel Nationalised?

PGNarain · 9th August 2011, 12:49

Amen to bad service from Airtel.

I shifted homes about three months back and had to get my Airtel LL shifted to my new house which is in the same Bldg Complex, only a different Bldg.

After running from post to post and a prolonged delay of abt 2 weeks, my service request was tended to, however the attitude and ineptness of the engineers was something i was not prepared for and came as bit of a shock.

This is really not what is to be expected of the largest Pvt Sector Company in Telecom.

In a lighter vein the entire incident reminded me of an episode of Jaspal Bhatti's popular sitcom Flop Show.

Samurai · 9th August 2011, 16:52

Meanwhile, I am maintaining rolling fire on Airtel, by calling them at least 3 times a day, the office receptionist is doing that. Yesterday evening they told it will happen by 8PM, I didn't believe and it didn't happen. Today morning they said it will happen by today, so far nothing has moved, not even a call from them, which means nothing will happen again.

And I have ordered Tata Docomo Wifi Hub, should solve my speed problem.

hajaar · 9th August 2011, 21:02

I got a reply from the nodal officer that there will be a resolution by 5:30 pm tomorrow. Let's see what happens.

CRV2010 · 9th August 2011, 21:41

I have been using Reliance Winmax from past 3 years and I am very happy with their service. They provide Static IP for Free

Cesc · 9th August 2011, 22:17

I noticed something funny. While browsing this thread, the Airtel ad appears at the ad space on top

condor · 9th August 2011, 22:30

Quote:

Originally Posted by Samurai

Besides, I don't think BSNL will react any faster to service requests.

I'll say Give it a shot. From what I have seen, in case of problems, call & register a complaint. Then walk across to the nearest office (not the ones where they take payments etc). The response from the office near our place has been good.

At least they have some one you can meet & talk to. I dont if Airtel has this setup. From what you have described, Airtel's suppprt network seems out of bounds.

I would not touch Reliance. May leave you with Tata, but I'm not sure how good they are. Friend has a Tata WLL, but not happy with cust service again.

rkg · 9th August 2011, 22:42

Quote:

Originally Posted by phamilyman

Guys,

Today is 9 Aug, 2011. Despite multiple reminders - no bill on my doorstep. After about six months of email followup, one lady called me to say that the bill should be a few hundred and I should visit BSNL customer care in person (with a couple of hours in hand) to sort it out. She herself said there's no way she can ensure the bill would be generated.

Service my foot!

Be happy

you did not get bill for 5 day service.

In my office quarters complex reliance disconnected all the residential phones and still sent them bills for 3 months. when they did not pay, because they did not have the connection at all, Reliance has dragged them to court to recover bills for non existent service. Only my friend countered them saying he has lost consultancy business worth few thousands due to their abrupt disconnection and they need to compensate him. Reliance just kept quiet.

srimath · 10th August 2011, 00:09

Samurai, Try contacting the Nodal Officer on 080-41115338, 9.30AM to 6.30 PM Monday to Friday. You can only contact them from an airtel phone.

I have been with Airtel for the last 5 years and only once I had a problem with their customer care.

Samurai · 10th August 2011, 00:26

Quote:

Originally Posted by srimath

Samurai, Try contacting the Nodal Officer on 080-41115338, 9.30AM to 6.30 PM Monday to Friday. You can only contact them from an airtel phone.

Considering my airtel connection is still in my former apartment, that is not an simple act.

srimath · 10th August 2011, 00:28

Quote:

Originally Posted by Samurai

Considering my airtel connection is still in my former apartment, that is not an simple act.

You can use either airtel mobile or landline.

chinkara · 10th August 2011, 00:48

Samurai, do you have your local Airtel technician's number? I find that contacting him directly for smaller things can be more efficient than trying to move the mountain that is customer service.

Samurai · 10th August 2011, 09:30

Quote:

Originally Posted by chinkara

Samurai, do you have your local Airtel technician's number? I find that contacting him directly for smaller things can be more efficient than trying to move the mountain that is customer service.

True, that is what I usually do, I have had technician showing up at my home within 10 minutes by doing this.

But, above trick didn't work this time. He no more works for Airtel. Is it because of this service outsourcing business?

rohan_iitr · 10th August 2011, 10:02

Have they finished upgrading their software ?

My broadband bill has still not been generated for the month of July. (My bill generally gets generated on the 8th of the month)

Rohan

chinkara · 10th August 2011, 10:05

Quote:

Originally Posted by Samurai

True, that is what I usually do, I have had technician showing up at my home within 10 minutes by doing this.

When we shifted house in Gurgaon for the first time, I went through the Call Centre. It took almost 2 weeks. The second time directly done. Took 1 day.

Quote:

Originally Posted by Samurai

But, above trick didn't work this time. He no more works for Airtel. Is it because of this service outsourcing business?

I don't know. Our technician is Gurgaon seems to be still there. Seen him a couple of days back and waved.
He may just have left for a better opportunity?

rishab.k · 10th August 2011, 10:24

@ Rohan,

My broadband bill gets generated on 27th of every month but this time the July bill has been generated on 5th Aug.

9th August 2011, 12:49	#31
PGNarain BHPian Join Date: Jul 2011 Location: Navi Mumbai Posts: 408 Thanked: 610 Times	re: Is Airtel Nationalised? Amen to bad service from Airtel. I shifted homes about three months back and had to get my Airtel LL shifted to my new house which is in the same Bldg Complex, only a different Bldg. After running from post to post and a prolonged delay of abt 2 weeks, my service request was tended to, however the attitude and ineptness of the engineers was something i was not prepared for and came as bit of a shock. This is really not what is to be expected of the largest Pvt Sector Company in Telecom. In a lighter vein the entire incident reminded me of an episode of Jaspal Bhatti's popular sitcom Flop Show.
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9th August 2011, 16:52	#32
Samurai Team-BHP Support Join Date: Jan 2005 Location: Bangalore/Udupi Posts: 25,828 Thanked: 45,518 Times View My Garage	re: Is Airtel Nationalised? Meanwhile, I am maintaining rolling fire on Airtel, by calling them at least 3 times a day, the office receptionist is doing that. Yesterday evening they told it will happen by 8PM, I didn't believe and it didn't happen. Today morning they said it will happen by today, so far nothing has moved, not even a call from them, which means nothing will happen again. And I have ordered Tata Docomo Wifi Hub, should solve my speed problem.
	() Thanks

9th August 2011, 21:02	#33
hajaar BHPian Join Date: Jun 2011 Location: Chennai Posts: 218 Thanked: 220 Times	I got a reply from the nodal officer that there will be a resolution by 5:30 pm tomorrow. Let's see what happens.
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9th August 2011, 21:41	#34
CRV2010 BHPian Join Date: Aug 2009 Location: Bangalore Posts: 232 Thanked: 42 Times	re: Is Airtel Nationalised? I have been using Reliance Winmax from past 3 years and I am very happy with their service. They provide Static IP for Free
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9th August 2011, 22:17	#35
Cesc BHPian Join Date: Aug 2009 Location: Philly, Gurgaon Posts: 651 Thanked: 286 Times	re: Is Airtel Nationalised? I noticed something funny. While browsing this thread, the Airtel ad appears at the ad space on top
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10th August 2011, 00:09	#38
srimath BHPian Join Date: Jan 2010 Location: Hyderabad Posts: 152 Thanked: 80 Times	re: Is Airtel Nationalised? Samurai, Try contacting the Nodal Officer on 080-41115338, 9.30AM to 6.30 PM Monday to Friday. You can only contact them from an airtel phone. I have been with Airtel for the last 5 years and only once I had a problem with their customer care. Last edited by srimath : 10th August 2011 at 00:10.
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10th August 2011, 00:48	#41
chinkara BHPian Join Date: Jul 2011 Location: Gurgaon Posts: 425 Thanked: 730 Times	re: Is Airtel Nationalised? Samurai, do you have your local Airtel technician's number? I find that contacting him directly for smaller things can be more efficient than trying to move the mountain that is customer service.
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10th August 2011, 10:02	#43
rohan_iitr Senior - BHPian Join Date: Feb 2009 Location: Bangalore Posts: 1,129 Thanked: 820 Times	re: Is Airtel Nationalised? Have they finished upgrading their software ? My broadband bill has still not been generated for the month of July. (My bill generally gets generated on the 8th of the month) Rohan Last edited by rohan_iitr : 10th August 2011 at 10:04.
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10th August 2011, 10:24	#45
rishab.k BHPian Join Date: Jun 2009 Location: Lucknow Posts: 171 Thanked: 13 Times	re: Is Airtel Nationalised? @ Rohan, My broadband bill gets generated on 27th of every month but this time the July bill has been generated on 5th Aug.
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