How is DELL support in India

Samurai · 31st May 2006, 17:31

Does anyone have first hand experience with DELL computer purchase and support service in India. I am about a buy DELL computer for the first time in India and wanted some feedback.

bruce · 31st May 2006, 17:56

It's good...Make sure you have enough warranty coverage with your computer, take an NBD (Next Business Day) warranty...
If it's a laptop that you are buying go for latitude series ....
I guess you know that Dell is Direct, when it comes to Support you got to make some support calls first... though u have availed any types of warranty...

....chill i'm an Ex-Dellite!!

msprabhakar · 31st May 2006, 18:43

Quote:

Originally Posted by Samurai

Does anyone have first hand experience with DELL computer purchase and support service in India. I am about a buy DELL computer for the first time in India and wanted some feedback.

In one word... Excellent! At work I have Latitude laptop (first an LS, now D410) and Dell provided extraordinary, no-questions-asked service, though very rarely required. Three years back, a strange noise was coming from under the laptop. The next day I was to leave for Bangkok and I called Dell 1-600 at B'lore and explained my situation. He asked me to keep the mouthpiece close to the source and diagnosed as coming from the fan! He said he was arranging for a replacement next morning. Surprise... the next morning the service engineer replaced the fan as well as the hard disk, saying that he did not want to put me at risk at the meeting in Bangkok!

After such an experience, I replaced my ageing Compaq Presario at home with a Dell Dimension 8300 with a 3-year comprehensive warranty. It's 2½ years now... I've not needed to call them even once...

I've heard some calling Dell's hell, but for me... it's swell Dell!!!

Samurai · 31st May 2006, 19:06

Thanks guys, good to know this. My US office is completely a DELL shop. I switched it to DELL in 1999 after having some problem with local PC provider. I have personally purchased more than 25 DELL servers/Desktops/laptops and even racks. I have been very happy with their service in USA. However, in India my office has become a kichdi of IBM & HP. Recently I checked DELL products and I found them much better in features and price. Therefore I am thinking of trying DELL.

bruce · 31st May 2006, 20:19

One reason why they have not done well in India is that they make their customers troubleshoot, that's not what we have experienced with other Mfrs...others have a strong distributors-sales-service network...
...which is why they can be competetive with pricing than others...

panky12345 · 31st May 2006, 20:53

i have 2 DELL notebooks....inspiron 5160 and inspiron 8000. WORST SYSTEMS IN THE WORLD! pathetic troubleshooting, pathetic customer orientation, just everthing pathetic. imagine my notebook going 5th time to their service-center for same problem....and TOP of it, everytime they include a certificate being working properly and guarnteed for 6 months. i'll go for sony vaio instead!

Samurai · 31st May 2006, 21:44

Well, I wouldn't consider DELL for notebooks, they are only good at desktops and servers. The best notebooks were from IBM, now may be Toshiba.

jkdas · 31st May 2006, 22:31

DELL notebooks aint good. Two of my close friends haev those and tehy overheat after a period of time coz of teh fan getting clogged with dust! I remember teasing them when they used table fans as tables to keep their laps!

sharathjeppu · 31st May 2006, 23:33

I have a Dimension 8400 and found their Support excellent. Everything is handled on email and phone. I had a CPU burn out once and they replaced the CPU. After 1.5 years my 19" monitor gave in and they replaced it. The replaced monitor was not good and so they replaced it yet again. Am not satisfied with this replacement monitor too and am planning to get them to change it again. Good thing is that one can extend the warranty every year.

SUV · 1st June 2006, 00:19

Quote:

Originally Posted by jkdas

DELL notebooks aint good. Two of my close friends haev those and tehy overheat after a period of time coz of teh fan getting clogged with dust! I remember teasing them when they used table fans as tables to keep their laps!

Does this Mean the other Brand's Dont have FAN or Dont Attract Dust ...

iraghava · 1st June 2006, 00:58

I have been using Dell notebooks for the past 3 years and their service has always been exemplary. Would highly recommend them for your next purchase.

salil_kulkarni · 1st June 2006, 03:56

I have a Dell Inspiron 9300 notebook, and touchwood....no problems whatsoever!! had it for about 11 months now. Whatever little help i've needed for customer support has all been online and I must say there service is awesome! I would definitely recommend a Dell to anyone around.

nevertouchme · 1st June 2006, 04:08

me 'aint sure about the tech service with dell.
I have a compaq desktop, service is much better than expected.
Me a serious fan of compaq since 1996.
HP Compaq is any day better....
Jai

tsk1979 · 1st June 2006, 05:36

I am planning to get a notebook from the US. Wanted to go AMD, but the 500$ discounts on DELL over here are too tempting. A dual core 60GB for 599/699 etc.,
So I was wondering wether their warranty is valid worldwide or not?

zulfikar · 1st June 2006, 08:14

WELL 3 of my cousins have dell since 2 years didnt have to call dell even once...
well they use to call me...lol

my friend is also using dell laptop atitude since 7 months no issue...

****
jkdas DELL notebooks aint good. Two of my close friends haev those and tehy overheat after a period of time coz of teh fan getting clogged with dust! I remember teasing them when they used table fans as tables to keep their laps! ****

2 of my room mate's are using 2 IBM laptop and i shoud let you know it becomes very hot.
if you put it on ur lap for a long time ur gone for a toss...your lap becomes red...

i use to work for DELL i know how their products are....

31st May 2006, 17:31	#1
Samurai Team-BHP Support Join Date: Jan 2005 Location: Bangalore/Udupi Posts: 25,813 Thanked: 45,435 Times View My Garage	How is DELL support in India Does anyone have first hand experience with DELL computer purchase and support service in India. I am about a buy DELL computer for the first time in India and wanted some feedback.
	() Thanks

31st May 2006, 17:56	#2
bruce BHPian Join Date: Aug 2005 Location: Bangalore Posts: 140 Thanked: 5 Times View My Garage	It's good...Make sure you have enough warranty coverage with your computer, take an NBD (Next Business Day) warranty... If it's a laptop that you are buying go for latitude series .... I guess you know that Dell is Direct, when it comes to Support you got to make some support calls first... though u have availed any types of warranty... ....chill i'm an Ex-Dellite!!
	() Thanks

31st May 2006, 19:06	#4
Samurai Team-BHP Support Join Date: Jan 2005 Location: Bangalore/Udupi Posts: 25,813 Thanked: 45,435 Times View My Garage	Thanks guys, good to know this. My US office is completely a DELL shop. I switched it to DELL in 1999 after having some problem with local PC provider. I have personally purchased more than 25 DELL servers/Desktops/laptops and even racks. I have been very happy with their service in USA. However, in India my office has become a kichdi of IBM & HP. Recently I checked DELL products and I found them much better in features and price. Therefore I am thinking of trying DELL.
	() Thanks

31st May 2006, 20:19	#5
bruce BHPian Join Date: Aug 2005 Location: Bangalore Posts: 140 Thanked: 5 Times View My Garage	One reason why they have not done well in India is that they make their customers troubleshoot, that's not what we have experienced with other Mfrs...others have a strong distributors-sales-service network... ...which is why they can be competetive with pricing than others...
	() Thanks

31st May 2006, 20:53	#6
panky12345 Senior - BHPian Join Date: Mar 2006 Location: New Delhi Posts: 2,697 Thanked: 171 Times	i have 2 DELL notebooks....inspiron 5160 and inspiron 8000. WORST SYSTEMS IN THE WORLD! pathetic troubleshooting, pathetic customer orientation, just everthing pathetic. imagine my notebook going 5th time to their service-center for same problem....and TOP of it, everytime they include a certificate being working properly and guarnteed for 6 months. i'll go for sony vaio instead! Last edited by panky12345 : 31st May 2006 at 20:57.
	() Thanks

31st May 2006, 21:44	#7
Samurai Team-BHP Support Join Date: Jan 2005 Location: Bangalore/Udupi Posts: 25,813 Thanked: 45,435 Times View My Garage	Well, I wouldn't consider DELL for notebooks, they are only good at desktops and servers. The best notebooks were from IBM, now may be Toshiba.
	() Thanks

31st May 2006, 22:31	#8
jkdas Senior - BHPian Join Date: Sep 2005 Location: Thiruvananthapu Posts: 9,687 Thanked: 1,492 Times View My Garage	DELL notebooks aint good. Two of my close friends haev those and tehy overheat after a period of time coz of teh fan getting clogged with dust! I remember teasing them when they used table fans as tables to keep their laps!
	() Thanks

31st May 2006, 23:33	#9
sharathjeppu BHPian Join Date: Apr 2006 Location: Bangalore Posts: 159 Thanked: 4 Times	I have a Dimension 8400 and found their Support excellent. Everything is handled on email and phone. I had a CPU burn out once and they replaced the CPU. After 1.5 years my 19" monitor gave in and they replaced it. The replaced monitor was not good and so they replaced it yet again. Am not satisfied with this replacement monitor too and am planning to get them to change it again. Good thing is that one can extend the warranty every year.
	() Thanks

1st June 2006, 00:58	#11
iraghava Senior - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 8,033 Thanked: 265 Times View My Garage	I have been using Dell notebooks for the past 3 years and their service has always been exemplary. Would highly recommend them for your next purchase.
	() Thanks

1st June 2006, 03:56	#12
salil_kulkarni BHPian Join Date: Jun 2004 Location: Turin, Italy Posts: 173 Thanked: 4 Times	I have a Dell Inspiron 9300 notebook, and touchwood....no problems whatsoever!! had it for about 11 months now. Whatever little help i've needed for customer support has all been online and I must say there service is awesome! I would definitely recommend a Dell to anyone around.
	() Thanks

1st June 2006, 04:08	#13
nevertouchme BHPian Join Date: Apr 2006 Location: Bangalore Posts: 302 Thanked: 62 Times	me 'aint sure about the tech service with dell. I have a compaq desktop, service is much better than expected. Me a serious fan of compaq since 1996. HP Compaq is any day better.... Jai
	() Thanks

1st June 2006, 05:36	#14
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,809 Times View My Garage	I am planning to get a notebook from the US. Wanted to go AMD, but the 500$ discounts on DELL over here are too tempting. A dual core 60GB for 599/699 etc., So I was wondering wether their warranty is valid worldwide or not?
	() Thanks

1st June 2006, 08:14	#15
zulfikar BHPian Join Date: Feb 2005 Location: Hyderabad Posts: 532 Thanked: 18 Times View My Garage	WELL 3 of my cousins have dell since 2 years didnt have to call dell even once... well they use to call me...lol my friend is also using dell laptop atitude since 7 months no issue... ** jkdas DELL notebooks aint good. Two of my close friends haev those and tehy overheat after a period of time coz of teh fan getting clogged with dust! I remember teasing them when they used table fans as tables to keep their laps! ** 2 of my room mate's are using 2 IBM laptop and i shoud let you know it becomes very hot. if you put it on ur lap for a long time ur gone for a toss...your lap becomes red... i use to work for DELL i know how their products are....
	() Thanks

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