Team-BHP - BSNL BroadBand Issues

BSNL:
1. When you apply for connection all you need is to give a call - the lineman would come to your house and connect the modem and give you the id/password. You would start getting bills along with your telephone bill.
2. When you want to disconnect, you need to personally go to the exchange and surrender the modem (if taken for rent) and then with that receipt go personally to the billing office and submit a letter. Getting a connection is a breeze, but cancelling is a pain!
3. I have another internet connection from BSNL (evdo wireless usb). I bought the connection from a BSNL fair conducted at LMS, Trivandrum and had opted for outright purchase of the modem (paid around 4500 Rs). For the last one year, I have been getting extra 200 Rs in bill as modem rental. I have been running from pillar to post for rectifying this, but you know how the customer support of BSNL is...:Frustrati

Serves you right for going to the monopoly aptly called "Bhai Saheb Nashin Lagega" by SS Ahluwalia in a question to Dayanidhi Maran, the then telecom minister.

I have a BSNL landline with Broadband (n options since none of the others are there with landlines in my area). It has been under ECS for well over five years. Today we get a call that our bill is unpaid, and the lady is arguing that ECS may have been disabled. I got an sms only four days ago that the amount has been debited to my account. When questioned about the st*p#d BSNL she claims that the fault is with their billing department as if she is not part of BSNL. The earlier the dinosaurs like BSNL, MTNL, AI are privatised/killed off the better for everyone. May be then our taxes can also be reduced.

^^^ shoot an email to all the one's here & your issue will be sorted out in few days
If that doesn't work, try an appeal with RTI. Trust me, it is working for me atleast in Chennai.
@sgiitk - Sir, yes there're several issues with BSNL, but they're far far better than what they were before privitisation. They're the cheapest in terms of service providers & lets give them one more chance before dumping them. Afterall money & service goes together.

Quote:

Originally Posted by aargee (Post 1833768)

yes there're several issues with BSNL, but they're far far better than what they were before privitisation.

They are not yet privatised, but will be damn good if they are privatised at the earliest!
BSNL Customer Support is non-existent, for each & every thing you are dependent on the Line man babu OR the SDE chilling off at the Exchange.

Quote:

Originally Posted by finneyp (Post 1833866)

I know they aren't fully privatised, but the govt now holds only a little share due to which we see people in BSNL working.

Quote:

Originally Posted by aargee (Post 1833768)

Not so. At least not here. For eg. I'm paying Rs. 750 + tax for a 256 kbps unlimited connection. Reliance on the other hand is giving a 300 unlimited connection for Rs. 650/month along with 150 free calls. Caller id phone and modem come free (there is a Rs. 500 installation charge though). BSNL gives neither for free and there are no free calls either. Also, I believe that calling charges on Reliance are cheaper than BSNL landline whose tariffs are now totally uncompetitive. IIRC even Airtel BB tariff is a bit cheaper than BSNL.

Whats more, its been 16 days that my complaint is rotting at the exchange. I even emailed and phoned the Nodal (PG) officer. Till date nobody has bothered to contact me or rectify the issues. Do you really think they are even interested in all the chances you are so graciously suggesting to give them?

I'd have gotten rid of the connection pronto, but my pop ain't ready to let go of the number. But I think they will eventually force him to do it. Good!

Quote:

Originally Posted by aargee (Post 1833881)

I know they aren't fully privatised, but the govt now holds only a little share due to which we see people in BSNL working.

Don't know from where you are getting all this info, Govt still owns a majority stake in BSNL.

However, Sam Pitroda's committee have recently recommended 30% divestment of BSNL, which as expected the employees Union is vigoursly protesting!

Quote:

Originally Posted by Raccoon (Post 1834281)

... Rs. 750 + tax for a 256 kbps unlimited connection. Reliance on the other hand is giving a 300 unlimited connection for Rs. 650/month along with 150 free calls. ...

Not a correct comparison.
* When BSNL says unlimited, they mean it - there is no upload or download limit, not even in creatively formed language. Reliance and others actually place a limit - most consumers don't notice it
* BSNL keeps voice and data billing separate, others are creatively 'packaging' it
* BSNL lines break down, so do the service of the others. We complain BSNL customer service is hopeless - ever tried getting through to Airtel customer service (physically and metaphorically)? With BSNL, you can catch hold of the local AE/JE and get something done. Can you do that with Airtel, Tata or Reliance?

One has to remember Keynesian principles: TANSTAFL - or "nothing comes free in life"!

Quote:

Originally Posted by Raccoon (Post 1834281)

I used to have a reliance boredband unlimited connection. The bandwidth was 64 kbps, and downloads would take 15 to 20 X more time that what I am currently getting on 256 kbps BSNL.

If disconnection BSNL is not easy, it is a nightmare disconnecting reliance. You continue to receive the bills for next 3 - 4 months, numbeous "why did you disconnect" calls and of course, in reliance, the superiors do not know what the subordinates are doing.

I have disconnected BSNL once earlier, switched to VSNL / Tata, then over to Reliance and now back to Reliance. Some time in between, have used a reliance fixed WLL phone for accessing the net. The WLL phone was faster than their wired boredband.

BTW, for first time in 15 years, my land line has gone dead; and as of today, it if the 4th day of its sad demise. But, as you can see, the net connection works.

Edit:- Getting through to reliance customer care was a nightmare; but once the complaint was registered, it was fixed pronto. And 1 one of 3 calls required multiple followups.

With BSNL, they may take time attending to my complaints, but when it is fixed, it is fixed for good.