Reviews of Dunzo & other runner service apps With the advent of technology and today's fast paced lifestyle where we can get more done in lesser time and hopefully with more efficiency, there have been a few companies that have entered into the runner space. One can book a task online through an app and get errands run conveniently. Buy food, medicines, deliver items etc.
This is related to my experience with one such company in Bangalore called Dunzo. In the beginning it was a rosy & excellent experience and over time the service has deteriorated so badly it has left me with a bad taste in my mouth and also financial loss.
Hopefully this thread will warn others to be cautious where and how to use their services. Though the company claims a lot of unique features and has also managed to secure funding to expand, the basics are being neglected.
I have used their services numerous times, even multiple times a day for various pickup and drop services, to buy food, collect cheques etc. Over time there has a serious deterioration in the quality of the manpower who do the runner work. The intention was to outsource most of the non essential work to Dunzo and concentrate on my company core activity.
I would request all members to be cautious in using these services for any bank related work like cheque deposit or cash deposit. I had to suffer once due to insufficient funds in one of my account which resulted in a loan EMI bouncing due to the deposit not being done on time by the runner. Once a cheque was also deposited into the wrong account. I had to run between pillar to post to get this corrected.
There was a very lacklustre response from the customer service who called me back after few days (!) and i was assured that this would not repeat. Lo and behold, again i face the same issue with another cheque deposit this week.
Even simple tasks take multiple times to complete, sometimes we are forced to cancel as its so frustrating to explain to runners who have very limited understanding capability and seem to have been trained poorly. Also the terms and conditions change often and there is no clarity on what are payment terms, cash, card etc.
The customer care somehow tries to stonewall complaints now with comments like we dont operate on calls and only resolve through chat which is really puzzling in today's day and age to just call the customer back or have a helpline number even to quickly resolve such issues. Nobody or no process is perfect but not listening to your customer in today's times is a big no no.
Sad to see such a wonderful concept which has great promise deteriorate. Hope they realize and correct it before its too late. |