[suzuki san]

Originally Posted by mpthy

It could be a power supply issue. I’ve noticed this happening if I use the TV’s usb port or a cheap power adapter to supply power.

How do you power up the Stick?

Hi mpthy,

Power for the Amazon Fire TV stick is directly from a 220V wall socket through an original Amazon adaptor (which came with the stick) to the stick which is plugged in to one of the HDMI ports on the TV.

In fact, I have 2 such sticks and both are not working which is really strange.

I have tried switching off and on, interchanging HDMI ports, switching TV off and on, changing batteries in the remotes but no success.

Regards,
SS

[shancz]

Originally Posted by suzuki san

In fact, I have 2 such sticks and both are not working which is really strange.

This points to a common cause, I would guess it to be network related.
Post the loading logo we're supposed to see the Home screen which needs a connection to the server which in your case seems to be the issue.

Assuming you have already checked your wifi for signal quality and connection some suggestions based on the above point :

1. I doubt this will happen on boot screen but if you can get to the settings (long press home button) and check your network status.

2. Power off the stick, switch off the network the Firestick is connected to and then switch the Firestick back on. If you can get to the empty home screen, get to the network settings by long pressing the home button or from a popup screen which is supposed to show up citing lack of connection.
Then go to the network, forget and reconnect.

3. As a last ditch effort, leave the stick on overnight, in case its stuck in any process which needs to be completed.

4. If the above actions don't work then contact Amazon Support.

Once you get access, check the status of your storage and apps.
Good Luck.


PS : I had a Firestick fail on me once. In that case you don't see any logo/loading screen when you switch over to it.
So in case you're wondering your stick hasn't failed IMO.

[ToThePoint]

Originally Posted by suzuki san

Hi Guys,

I am having some issues with my Amazon Fire Stick and would appreciate some help please. A month ago it was working fine.

It keeps trying to "Optimize" but nothing happens.

Can anyone please suggest a fix for this please?

Thanks & Regards,
SS

Most probably a recent update messed up your setup. Try factory reset. There is a specific combination of keys to be pressed on the remote - back + right arrow for around 8-10 secs

See if that works.

[suzuki san]

Originally Posted by shancz

This points to a common cause, I would guess it to be network related.

Assuming you have already checked your wifi for signal quality and connection some suggestions based on the above point :

Hi Shancz and ToThePoint,

Thanks for your valuable suggestions.

ToThePoint : Factory Reset would not work at all.

When I finally managed to get to the home screen, "Yes"! It was a Network fault!!

Shancz, I did as you suggested below and actually managed to get the Firestick working. Watched a bit of Netflix and then put it on pause for 15 minutes to have lunch.
Sadly, when I returned, the screen was black and it was doing it's "Optimising" routine again.

Any ideas what could be the problem now? Could my router be faulty?

Regards,
SS

[shancz]

Originally Posted by suzuki san

1. Any ideas what could be the problem now?
2. Could my router be faulty?

1. Does this happen for both your Firesticks like you had mentioned earlier ?
2. Connect the Firestick to your mobile hotspot to rule out any issues with your router, hoping you have good mobile data coverage at your location.

Somehow your network seems to have issues in connecting to the Amazon servers. I am guessing that when paused, either your Firestick wants to show you Amazon wallpapers and gets stuck or some other background process triggers, not sure on this though.

Some steps :
- Get to the Firestick settings as earlier and clear the cache on the Firestick. Either remove unwanted apps or do a factory reset if possible but I think thats only possible when you're online. Use the hotspot for this if needed.

- Assuming you have already gone through some online troubleshooting but just putting it out here in case you hadn't :
Lifewire : Firestick Optimising issue.