Check your mobile bills carefully!

kvish · 17th August 2007, 14:33

There has been some kind of a scam by these airtel customer care executives (operating in these service centers). Apparently they are able to route international calls through some other accounts. One of my relative has received a huge ISD bill for which none of the calls were actually made by him.

I have heard a lot about cdma phones being cloned, but cloning gsm sims is not easy at all (they have complicated authentication procedures..)
I feel they play around with the call forwarding or diversion features.
They activate it for a while, set 'unconditional forwarding' to some number, make the call and deactivate it.

Airtel folks are not acknowledging this and say their billing systems are state of the art etc etc. They arent too bothered as long as people are paying up for this. I think everyone should look into their itemised bills in detail to check if something shady is taking place.

It is more relevant these days where a lot of calls are being tapped and traced.

mithun · 17th August 2007, 18:13

I've also heard the same thing that you've mentioned !

kuttapan · 17th August 2007, 20:38

Beat this - HUTCH charges me 100 Rs for roaming in tamilnadu , while I was on office in bangalore. An email to them elicited stupid responses..

fiery enzyme · 17th August 2007, 20:50

Guys whatever you do Don't pay up for this kind of BS. Once I cancelled a postpaid connection(Hutch) and I reciev a bill for 2000 3 months later. I aske dthem to screw themselves when they said they dont have the letter i gave for cancellation. Finally after a lot of haggling and threatening phone calls they came around to a settlement of 400 (after 8 months) which I paid just to get rid of them.

17th August 2007, 14:33	#1
kvish BHPian Join Date: Jan 2006 Location: Bangalore Posts: 627 Thanked: 195 Times	Check your mobile bills carefully! There has been some kind of a scam by these airtel customer care executives (operating in these service centers). Apparently they are able to route international calls through some other accounts. One of my relative has received a huge ISD bill for which none of the calls were actually made by him. I have heard a lot about cdma phones being cloned, but cloning gsm sims is not easy at all (they have complicated authentication procedures..) I feel they play around with the call forwarding or diversion features. They activate it for a while, set 'unconditional forwarding' to some number, make the call and deactivate it. Airtel folks are not acknowledging this and say their billing systems are state of the art etc etc. They arent too bothered as long as people are paying up for this. I think everyone should look into their itemised bills in detail to check if something shady is taking place. It is more relevant these days where a lot of calls are being tapped and traced.
	() Thanks

17th August 2007, 18:13	#2
mithun BANNED Join Date: Jan 2006 Location: Cochin Posts: 2,195 Thanked: 268 Times	I've also heard the same thing that you've mentioned !
	() Thanks

17th August 2007, 20:38	#3
kuttapan Senior - BHPian Join Date: May 2007 Location: Melbourne Posts: 1,155 Thanked: 22 Times View My Garage	Beat this - HUTCH charges me 100 Rs for roaming in tamilnadu , while I was on office in bangalore. An email to them elicited stupid responses..
	() Thanks

17th August 2007, 20:50	#4
fiery enzyme BHPian Join Date: Jun 2007 Location: TN 01 Posts: 413 Thanked: 27 Times View My Garage	Guys whatever you do Don't pay up for this kind of BS. Once I cancelled a postpaid connection(Hutch) and I reciev a bill for 2000 3 months later. I aske dthem to screw themselves when they said they dont have the letter i gave for cancellation. Finally after a lot of haggling and threatening phone calls they came around to a settlement of 400 (after 8 months) which I paid just to get rid of them.
	() Thanks