I was in college when cell phones came to Kerala. My dad got me an "imported" Nokia 6 series from abroad and that was my first cell phone. This is in the year 1995 IIRC. Years passed by and i changed many phones, more than 10 and out of these 60-70% times it was Nokia. Why?
Well to start with they are reliable, no matter what, they just go on and on and on. UI is not great, functionality is absolutely outdated but one thing is for sure. They will run and hold charge like anything. Once i had visited Nokia service center (some 7-8 years back) to replace a broken key pad and though it was more like a Govt office, was efficient and they gave me good service.
I was a small fan of this finnish company, almost 90% of the mobiles bought in my family are Nokia's thanks to this fanboysm. Fan to an extent that the visit to Spice shop over this problem, i picked up a new C3 1 or something for my mom in law.
So sometime last Oct thanks to an offroading fiasco my wife's faithful Nokia took in water. Dried it for 2 days and the machine woke up! Only issue it was not holding charge and camera conked. Her birthday was near and i decided i would gift her a decent phone. Actually her first "more than 3000 Rs phone". We went window shopping and after wasting one whole evening, went back to the first shop to pick up the Nokia C5 which had almost everything except wifi. It was sleek, light and battery lasts for some 7 days for my wifee's usage!!
Fast forward to last Saturday, i was outside and was trying to reach my wife but it was coming as switched off. Went back home and realized that phone has indeed switched off, inside her handbag. She remembered that she had only charged the previous day and it was very odd for this Nokia. Anyways we plugged in the charger and waited, no response. Spoke to the spice shop from where i picked the phone up and they said Nokia care is the only solution. Was happy to know that there is one in Koramangala which is close to me.
Went there today evening and a giggling rep takes down the complaint, looks for minutest scratch, any suspected fall, fluid and what not and then enters into the system and then asks me to wait. I ask her why? They will diagnose and let me know then and there. Wok i say. After a wait of 10 min i am summoned back and i see a motherboard and camera lens in front off me.
She says its damaged and will have to replace it and expected date of delivery 27th. I say fine and was about to leave. She says hold on, it will be 600 bucks. I was like
for what? Its under warranty right???
Sir warranty does not cover water damage. I was stumped
I asked her to show me some evidence of the same. She was wondering what to reply and then asks me to wait again.
I saw that the lady has moved the mother board to next desk, where a guy is sitting. She herself moved to dispatch section and mumbled something to the guy there. Dispatch guys is not very happy and then mutters something to her and she goes back to her desk.
In between all this i had even called my wife to confirm that i was not the stupid person. She confirmed that she has not even taken the phone out of the bag for last few days since she was terribly busy at work and her office does not leak when last checked. She is using the car so no chance of rain also.
Now i get the summons from the other desk where the mother board is. He repeats the same, i ask the same question. Proof of water damage? He shows me one corner of the clean mother board, a small smudge. Its not even water mark, neither is it corrosion, more like silicone grease a 2mm square patch. I told him in clear terms sorry boss i aint buying it looks more like grease and i took it in my hand and i could easily make out it was definitely NOT water. Ok i have some idea what happen when water falls on a circuit board.
This guy then says even a drop of water is good for mother board to crack! In my mind i wanted to get up, give him a slap and ask him to go back to whatever education institution he came out from. But then real world i was polite and told him. I really dont buy it, pointed to my iPhone and said look at this device, see there is a indicator which turns to red even if one drop of water goes in and does not crack the mother board!
Told him its not about the 600 bucks, i will not mind going out and buying a new phone if need be, but tell me the truth. You say phone was dropped, i might agree coz i really dont have evidence for or against that. But water damage!! Apart from moisture in the air, no water has gone near that phone. Not even a smudge mark anywhere open, including battery, battery compartment or the sim.
Asked them to put it back and give it in writing that its water damage. Went back after 30 mts and collected the dead phone and walked away from Nokia with disgust!
My wife was even more unhappy. She just said "no more Nokia for me, and you dont even contest that this time".
I know she was upset that the last phone fell on the gypsy floor and was there for one whole day soaking in rain and conked off. But this one she was taking good care apart from the scratches thanks to being inside handbags was well taken care lol
I for one strongly suspect that C5 has an issue. Infact that was my first question to spice guy and nokia gal. Anyone else with similar issue??
Google just scared me with this
Google
But then again its googled info.
Plan of action i will try to see if i can flash and revive it, ie if its software. If not will take it to local cell phone shop guy and get an opinion. I dont mind paying him 600 or even 1000 for that matter, instead of these cheating clowns at Nokia!!
Add -1 customer, no make it -5 atleast. That much influence i have.