Canon Power Shot A400 - need help!!!

Shan2nu · 5th January 2005, 15:33

Yesterday, i loaded the software that came with the Canon Digi Cam, everything worked fine, until i connected the cam using the USB cord provided by the company.

For some reason, Windows XP and the Software failed to recognise the additional hardware (Digi Cam). The software kept saying "camera not found" and WIN Xp said "un-identified USB hardware", does the cam need to have full charge just to be detected? Coz the battery was real low.

Will try with new batteries this evening.

Another wierd thing was that when i checked for drivers, for the Digi Cam, it didn't display any. Can a cam be connected without drivers?

Coz the message said "this device does not require or does not have loaded drivers".

Shan2nu

GTO · 5th January 2005, 15:46

Shantanu,

1. Check if the software gives you an option of which port (USB or otherwise) the camera will connect through. Sometimes it may be waiting for the cam on another port.

2. Disable the USB (from my computer), then connect the camera. finally enable the USB again.

GTO

Shan2nu · 5th January 2005, 15:49

Quote:

1. Check if the software gives you an option of which port (USB or otherwise) the camera will connect through. Sometimes it may be waiting for the cam on another port.

It has to be the USb coz the company provided cord has a USB socket.

Quote:

2. Disable the USB (from my computer), then connect the camera. finally enable the USB again.

Will try that and see.

Shan2nu

gkrishn · 5th January 2005, 15:59

Have you rebooted the system after installing the sw??

If yes then try the following...
Uninstall all the software u installed.
Goto this link...A400 driver .
Download the driver. Install it. **Reboot**.Connect the camera.
It should work now.

Shan2nu · 5th January 2005, 16:07

Will try that, but shouldn't the CD come loaded with these drivers???

Shan2nu

cheatingdeath · 5th January 2005, 16:22

its a driver prob fer sure .. happnd to me 2 ... cudnt detect my portable harddisk...theres a option roll bak driver u can install the driver frm a400 if that doesnt work u can roll back.. usually works wen u roll back

Technocrat · 5th January 2005, 16:27

One problem which i can see is the version of USB, is ur hardware very old i mean how old is the motherboard ??

The latest is USB 2.0, tho new cameras support older versions of USB but it is quite possible that urs wont be getting detected due to older version.

Shan2nu · 5th January 2005, 16:31

Well, i just browsed the website provided. It's pretty straight to the point and detailed.

Will try what ever they've explianed and 'll let yo'll kow by tonight.

Shan2nu

heavy_foot · 5th January 2005, 17:03

when i was using my friends sony cybershot there was no need to install any drivers in xp..it reconginesed it a external storage and i cud accesses the memory of the cam easily from the windows explorer.

Gordon · 5th January 2005, 17:05

well for Windows 98 you'd need the CD to install the USB driver, but Windows XP does not need drivers, it automatically detects the camera.

gkrishn · 5th January 2005, 17:37

Quote:

when i was using my friends sony cybershot there was no need to install any drivers in xp..it reconginesed it a external storage and i cud accesses the memory of the cam easily from the windows explorer.

Quote:

well for Windows 98 you'd need the CD to install the USB driver, but Windows XP does not need drivers, it automatically detects the camera.

The reason could be that these cameras would have been in market even before xp came out. And hence the drivers for the same are included in the OS. but that cant said for a spanky new camera with a new storage device mechanism.

tabrez02 · 5th January 2005, 17:55

shan

You dont require any drivers for connecting the usb canon digi cam. just uninstall the old drivers which you loaded and reboot the comp. plug the cam switched on to the usb using the usb cable. It will say usd device found and installing. it will install and you will find a new removeable drive in the my computer.

Jaggu · 5th January 2005, 18:16

tabrez is right, in win xp connect the usb, switch the cam in download mode, thats all. draw back maybe u might loose out on certain editing options that canon software might have.

Shan2nu · 5th January 2005, 19:29

Arey but the prob is that the comp isn't recognising the device. It's not able to identify it.

Probably the low battery power in the cam caused that to happen.

Shan2nu

Gordon · 5th January 2005, 19:35

Quote:

The reason could be that these cameras would have been in market even before xp came out. And hence the drivers for the same are included in the OS. but that cant said for a spanky new camera with a new storage device mechanism.

its not that way, my camera Sony DSC/W1 was launched after XP was created. XP has a standard driver for all cameras. It automatically detects them no matter what model or make. Same goes for USB Flash Cards or USB drives and other USB devices.

5th January 2005, 15:33	#1
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 125 Times View My Garage	Canon Power Shot A400 - need help!!! Yesterday, i loaded the software that came with the Canon Digi Cam, everything worked fine, until i connected the cam using the USB cord provided by the company. For some reason, Windows XP and the Software failed to recognise the additional hardware (Digi Cam). The software kept saying "camera not found" and WIN Xp said "un-identified USB hardware", does the cam need to have full charge just to be detected? Coz the battery was real low. Will try with new batteries this evening. Another wierd thing was that when i checked for drivers, for the Digi Cam, it didn't display any. Can a cam be connected without drivers? Coz the message said "this device does not require or does not have loaded drivers". Shan2nu
	() Thanks

5th January 2005, 15:46	#2
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,493 Thanked: 300,294 Times View My Garage	Shantanu, 1. Check if the software gives you an option of which port (USB or otherwise) the camera will connect through. Sometimes it may be waiting for the cam on another port. 2. Disable the USB (from my computer), then connect the camera. finally enable the USB again. GTO
	() Thanks

5th January 2005, 15:59	#4
gkrishn BHPian Join Date: Aug 2004 Location: Bangalore Posts: 623 Thanked: 91 Times View My Garage	Have you rebooted the system after installing the sw?? If yes then try the following... Uninstall all the software u installed. Goto this link...A400 driver . Download the driver. Install it. Reboot.Connect the camera. It should work now.
	() Thanks

5th January 2005, 16:07	#5
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 125 Times View My Garage	Will try that, but shouldn't the CD come loaded with these drivers??? Shan2nu
	() Thanks

5th January 2005, 16:22	#6
cheatingdeath BHPian Join Date: Jun 2004 Location: Mumbai Posts: 275 Thanked: 10 Times	its a driver prob fer sure .. happnd to me 2 ... cudnt detect my portable harddisk...theres a option roll bak driver u can install the driver frm a400 if that doesnt work u can roll back.. usually works wen u roll back
	() Thanks

5th January 2005, 16:27	#7
Technocrat Senior - BHPian Join Date: Feb 2004 Location: GTA Posts: 14,813 Thanked: 2,700 Times	One problem which i can see is the version of USB, is ur hardware very old i mean how old is the motherboard ?? The latest is USB 2.0, tho new cameras support older versions of USB but it is quite possible that urs wont be getting detected due to older version. Last edited by Technocrat : 5th January 2005 at 16:42.
	() Thanks

5th January 2005, 16:31	#8
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 125 Times View My Garage	Well, i just browsed the website provided. It's pretty straight to the point and detailed. Will try what ever they've explianed and 'll let yo'll kow by tonight. Shan2nu
	() Thanks

5th January 2005, 17:03	#9
heavy_foot Senior - BHPian Join Date: Jun 2004 Location: Navi Mumbai Posts: 1,048 Thanked: 163 Times	when i was using my friends sony cybershot there was no need to install any drivers in xp..it reconginesed it a external storage and i cud accesses the memory of the cam easily from the windows explorer.
	() Thanks

5th January 2005, 17:05	#10
Gordon Senior - BHPian Join Date: Feb 2004 Location: Mumbai Posts: 2,546 Thanked: 483 Times View My Garage	well for Windows 98 you'd need the CD to install the USB driver, but Windows XP does not need drivers, it automatically detects the camera.
	() Thanks

5th January 2005, 17:55	#12
tabrez02 BHPian Join Date: Nov 2004 Location: Bangalore Posts: 286 Thanked: 6 Times View My Garage	shan You dont require any drivers for connecting the usb canon digi cam. just uninstall the old drivers which you loaded and reboot the comp. plug the cam switched on to the usb using the usb cable. It will say usd device found and installing. it will install and you will find a new removeable drive in the my computer.
	() Thanks

5th January 2005, 18:16	#13
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,212 Thanked: 15,892 Times	tabrez is right, in win xp connect the usb, switch the cam in download mode, thats all. draw back maybe u might loose out on certain editing options that canon software might have.
	() Thanks

5th January 2005, 19:29	#14
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 125 Times View My Garage	Arey but the prob is that the comp isn't recognising the device. It's not able to identify it. Probably the low battery power in the cam caused that to happen. Shan2nu
	() Thanks