[navdeep]

Originally Posted by rkg

i wanted an RO systems and eureka forbes did not have a good ro system.

so i bought Kent.

I agree with this.
But with this sort of experience, I am confused. Should I go for Kent or Eureka ?
After sales service is equally important.

[tj123]

I have been using Zero B RO pristine model for the past one year & I am happy with the performance so far. The service guys were proactively calling up when the service was due. There were 3 free service during the 1st year.
The life of the RO membrane depends upon the input water quality. High TDS content over 600 will gradually clog up the membrane filters.
Membrane filters are expensive & an comprehensive AMC with Zero B cost Rs.3990/- They will replace all the filter during the one year service period.

[blorebuddy]

Planning to go for Kent Grand RO+UV water purifier.
Any info on the following will help.
1. Maintenance costs - parts replacement and AMC
2. Good dealer to buy and Service in Bangalore

[rkg]

Originally Posted by blorebuddy

Planning to go for Kent Grand RO+UV water purifier.
Any info on the following will help.
1. Maintenance costs - parts replacement and AMC
2. Good dealer to buy and Service in Bangalore

Kent products were good once upon a time. even now they are ok. But buy them if you want live with non existent service almost everywhere. The dealers just sell and forget you. they dont even do mandatory checkup at 6 months.

now a days many RO systems are there check

But you can check DKwaters. the guy appears to be reasonable

[rajeshsundaram]

Slightly OT.

I was following up with Zero-B chennai for installing a water softener in my home town (Erode). Actually they responded well and followed up professionally. But our plumber at native insisted that ZeroB cannot provide AMC where they dont have dealers or service networks. So I fell for it, and bought a locally sourced one. It happened to be a dud, which spoiled our borewell compressor with improper softening. It is kept idle now. Waste of Rs.34k.

Later I found that ZeroB has a service network in Coimbatore and they offer AMC and good service backups in our town too. Felt like banging my head on the wall :frustration. I should have gone for Zero B, not minding the additional 5K expense.

Zero B products are comparatively good and effective. Heard they have good reputation in Industrial area.

[sgiitk]

Ages ago there was a thread with extensive discussions of RO systems here. The leaders in RO are Zero B (Ion Exchange) and Kent. The former use Iodine for the final polishing and the latter use UV. I do not have a RO since I feel unless absolutely necessary the 70% or more water which is not used is a waste.

After a terrible experience with Eureka Forbes service, I switched to an independent for service. These guys are by and large excellent. The ones I employ are almost all ex-Eureka Forbes with a long experience before they went independent. They are good and prompt. In fact after about 10 years my AquaGuard needed rto be replaced so I bought the new unit through the independent. Same price, but service from my chaps. A friend wanted an RO and the same people supplied him a Zero B (they offered to sell a Kent or a Eureka Forbes also, as selected) at the same price (incl discounts) and are looking after the maintenance.

These chaps will call you, fix an appointment, and show up on time. They are also cheaper.

[bejoy]

I have a Kent Grand RO and need to replace the filter. Is there a place in Bangalore where I can by the genuine spares over the counter or by local delivery? Amazon lists them but take a lot of time and questions over the quality.

I was ripped off at the first paid service where the guy charged almost double the rates for most spares. This was around 4 years back.

I see a price list here. Called them but they seem to be not interested in servicing after I probed about the costs.

http://www.purewaterhouse.com/spare-price-list.html

KENT Spare Parts Price List

UF MEMBRANE (SMALL) – Rs.700
UV BARREL ASSEMBLY Rs.820
UV LAMP 11 WATT Rs.470
ACTIVATED POST CARBON – Rs.400
BALLAST/CHOKE KG+ - Rs.935
BALLAST/CHOKE KGMRO - Rs.470
BOTTOM TANK GRAND PLUS – Rs.1750
BOTTOM TANK KENT GRAND/PRIDE Rs.1170
PEARL TRANSPARENT TANK - Rs 2335
MAXX TRANSPARENT TANK - Rs 1170
KENT ULTRA ADAPTOR - Rs 1000
INLINE CARBON FILTER – Rs.500
DIAPHARGM PUMP 100 GPD – Rs.2400
DIAPHARGM PUMP 150GPD Rs.2800
FAUCET / PILLAR COCK – Rs.470
FLOAT VALVE Rs.175
FLOAT SENSOR- Rs 250
FLOW RESTRICTOR TUBE Rs.550, 300, 800, 250
KENT GOLD SPARES SET – Rs.700
KENT REGEMERATION SALT – Rs.350
NON RETURN VALVE - Rs.235/-
PIPE / TUBING 1/4" - Rs.35
RESIN CARTRIDGE KENT - Rs.750
RO MEMBRANE – Rs. 2500
INLINE SEDIMENT FILTER – Rs.500
SMPS ADAPTOR – Rs.935
SOLENOID VALVE - Rs.295
SOLENOID VALVE - Rs 295
TAP – Rs.70
TDS ADJUSTER / NCV - Rs.235
TDS METER Rs.1750
UF MEMBRANE (BIG) PRIDE/ SUPER PLUS – Rs.1000
10” CARBON FILTER- Rs.500
10” SEDIMENT FILTER – Rs.500
20” SEDIMENT FITLER – Rs.585
20” CARBON FITLER – Rs.585
HIGH PRESSURE SWITCH – Rs.235
LOW PRESSURE SWITCH – Rs.295
BALLAST SMALL - Rs.470
BALLAST BIG - Rs.935
BALLAST ULTRA – Rs.1000/-
BALLAST ELITE – Rs.525
10” FILTER HOUSING – Rs.500
20” FILTER HOUSING – Rs.1170
ELBOW / TEE ¼” - Rs.30
ELBOW / TEE3/8” - Rs.50
KENT ULTRA SWITCH – Rs.45

Service Charges - Rs.299

[bejoy]

Originally Posted by bejoy

I was ripped off at the first paid service where the guy charged almost double the rates for most spares. This was around 4 years back.

I called Kent directly after referring this page:
https://www.kent.co.in/customer-care-service

Got my purifier registered in their database (which was never done before for my 8 year old filter). Got a technician assigned within 30mins and got a call from him confirming his visit today. I had the spare part list prices handy (on the Kent website) and ensured that only the required filters were replaced. He pushed for AMC, but didn't go for it. Service charge is Rs. 300. Felt that it was much transparent now. The service bill was from "Universal Pure Water Solutions, Begur road"