HTC India service sucks.

sgiitk · 22nd February 2012, 11:27

Service is bad to non-existent for almost all. A friend bought an Incredible S. He contacted the local service agency. The reply, "Since you bought it from Lucknow, go there for support". His unit is legit, and was about Rs.800 cheaper in Lucknow than from the Service Centre/Dealer here.

hiren.mistry · 23rd February 2012, 11:33

Quote:

Originally Posted by Gadgetfreak

I would suggest you start from region level and follow escalation matrix to have more impact cause if you reach the top guy immediately without having any lower level escalations and if that guy gives you a cold shoulder then you will not have many choices left. Also if the regional guy is informed then there are chances he may get it resolved and also be of great help for future also.

Agree on this. As of now I've left my device with a local technician, he also confirmed that the motherboard is dead. According to him its difficult to procure the motherboard outside of HTC service centers, but he's trying. So lets see how it goes.
BTW, why does it cost 13K? Thats more than 50% of the cost of the mobile.

Regards

22nd February 2012, 11:27	#91
sgiitk BANNED Join Date: Dec 2007 Location: Gurugram Posts: 7,969 Thanked: 4,788 Times	Re: HTC India service sucks. Service is bad to non-existent for almost all. A friend bought an Incredible S. He contacted the local service agency. The reply, "Since you bought it from Lucknow, go there for support". His unit is legit, and was about Rs.800 cheaper in Lucknow than from the Service Centre/Dealer here.
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