Help - iPhone touch screen dead

ntomer · 7th June 2008, 12:32

Hi Guys,

I need your help. I've bought an unlocked iPhone for my wife from Gaffar market, later I upgraded it using ZiPhone. It worked fine for a few days, but after some time the lower part of it's screen is dead, it doesn't respond to touches.

I restored it to factory settings and then again used ZiPhone for un-lock and jailbreak but to no avail.

Please tell me whether it's a software or hardware problem. And how to get it working? Will Apple India service it?

Or is it 22K down the drain :-(

\N

Randhawa · 7th June 2008, 13:21

Did you drop it by any chance?

ntomer · 7th June 2008, 13:46

Quote:

Originally Posted by Randhawa

Did you drop it by any chance?

Nope, the screen just went dead by itself one fine day.

I searched on net, and this problem seems to be a very common one. And Apple is replacing iPhones without any question being asked in US.

\N

chvvkumar · 7th June 2008, 14:10

Then get it replaced from the apple store na? They replace woth out much trouble as Ive heard.

somebodystopme · 7th June 2008, 14:28

hmm seems you were unlucky bro. This is one reason I never a phone without Bill, Go to Palika Or Gafar and see if our Local mechanic can solve the problem.

Seems more of a hardware problem if apple is replacing phone in UK. Software one can be rectified.

srijit · 7th June 2008, 14:33

Apple always replaces things without any question, if they are within the warranty period. You can do that in Indian Apple stores too.

somebodystopme · 7th June 2008, 14:39

Quote:

Originally Posted by srijit

Apple always replaces things without any question, if they are within the warranty period. You can do that in Indian Apple stores too.

Yeah But where do you get warranty for Apple Iphone in India Mate?

dezmo007 · 7th June 2008, 14:54

In order to avail the repairs under warranty you, will have to show the bill or the proof of purchase. If its purchased from the Grey market then you may have to pay for the repairs

eclectix 1st · 7th June 2008, 15:03

Welcome to the world of Grey Market

srijit · 7th June 2008, 15:06

Quote:

Originally Posted by somebodystopme

Yeah But where do you get warranty for Apple Iphone in India Mate?

I was just pointing out that just cos Apple replaces phones or ipods without asking questions does not mean that they are defective products. Apple's actions pleases the customer, since they are getting new products and they give them good publicity

kb100 · 7th June 2008, 16:27

HI

Are you saying that in case I have the Bill from the US I can go down to the Apple store here and have my defective phone changed?

Do they even stock iPhones in India??

srijit · 7th June 2008, 17:43

Not yet kb100. I dont think India has iPhone in Apple stores yet. But iPod Touches, Macbooks etc are fine.

I also dont know if Indian stores will check to see if you have unlocked/jailbroken your iPhone.

smokin · 7th June 2008, 20:21

Quote:

Originally Posted by kb100

HI

Are you saying that in case I have the Bill from the US I can go down to the Apple store here and have my defective phone changed?

Do they even stock iPhones in India??

Naa it's not possible even when you have the bill or you have a high link too in india in APPLE!!

The best is to send it to the APPLE abroad if you have any person going to US or UK, otherwise there is just two options left for you :
1. keep the phone till iphone launches in india!!
2. try convincing the APPLE INDIA that it's not Iphone it's IPOD touch

Quote:

Originally Posted by srijit

Not yet kb100. I dont think India has iPhone in Apple stores yet. But iPod Touches, Macbooks etc are fine.

I also dont know if Indian stores will check to see if you have unlocked/jailbroken your iPhone.

As far as i know that it hasn't been launched here,so there is no chance that he can get replacement!!

revved_up · 7th June 2008, 21:34

Quote:

Originally Posted by ntomer

I've bought an unlocked iPhone for my wife from Gaffar market,

Have you checked in Gaffar yet??
I think thats worth a try.

dadu · 7th June 2008, 21:37

a) Cannot be serviced here in India

b) Send it to US for repairs, if you can

c) If during the scan they find that it has been unlocked or while upgrading its software, again a problem.

You will have to take that chance, otherwise forget the 22k.

7th June 2008, 12:32	#1
ntomer BHPian Join Date: Jun 2005 Location: New Delhi Posts: 643 Thanked: 134 Times	Help - iPhone touch screen dead Hi Guys, I need your help. I've bought an unlocked iPhone for my wife from Gaffar market, later I upgraded it using ZiPhone. It worked fine for a few days, but after some time the lower part of it's screen is dead, it doesn't respond to touches. I restored it to factory settings and then again used ZiPhone for un-lock and jailbreak but to no avail. Please tell me whether it's a software or hardware problem. And how to get it working? Will Apple India service it? Or is it 22K down the drain :-( \N
	() Thanks

7th June 2008, 13:21	#2
Randhawa Senior - BHPian Join Date: Oct 2007 Location: Brighton Posts: 1,192 Thanked: 355 Times	Did you drop it by any chance?
	() Thanks

7th June 2008, 14:10	#4
chvvkumar BHPian Join Date: Jul 2007 Location: Visakhapatnam Posts: 44 Thanked: Once	Then get it replaced from the apple store na? They replace woth out much trouble as Ive heard.
	() Thanks

7th June 2008, 14:28	#5
somebodystopme BHPian Join Date: Nov 2005 Location: Delhi Posts: 519 Thanked: 43 Times View My Garage	hmm seems you were unlucky bro. This is one reason I never a phone without Bill, Go to Palika Or Gafar and see if our Local mechanic can solve the problem. Seems more of a hardware problem if apple is replacing phone in UK. Software one can be rectified. Last edited by somebodystopme : 7th June 2008 at 14:29.
	() Thanks

7th June 2008, 14:33	#6
srijit BHPian Join Date: Jan 2008 Location: Trivandrum Posts: 598 Thanked: 8 Times	Apple always replaces things without any question, if they are within the warranty period. You can do that in Indian Apple stores too.
	() Thanks

7th June 2008, 14:54	#8
dezmo007 BHPian Join Date: Mar 2007 Location: Mumbai Posts: 42 Thanked: Once View My Garage	In order to avail the repairs under warranty you, will have to show the bill or the proof of purchase. If its purchased from the Grey market then you may have to pay for the repairs
	() Thanks

7th June 2008, 15:03	#9
eclectix 1st BHPian Join Date: Oct 2007 Location: BANGALORE Posts: 381 Thanked: 5 Times View My Garage	Welcome to the world of Grey Market
	() Thanks

7th June 2008, 16:27	#11
kb100 Senior - BHPian Join Date: Feb 2006 Location: Bangy Boy! Posts: 1,555 Thanked: 21 Times	HI Are you saying that in case I have the Bill from the US I can go down to the Apple store here and have my defective phone changed? Do they even stock iPhones in India??
	() Thanks

7th June 2008, 17:43	#12
srijit BHPian Join Date: Jan 2008 Location: Trivandrum Posts: 598 Thanked: 8 Times	Not yet kb100. I dont think India has iPhone in Apple stores yet. But iPod Touches, Macbooks etc are fine. I also dont know if Indian stores will check to see if you have unlocked/jailbroken your iPhone.
	() Thanks

7th June 2008, 21:37	#15
dadu Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 3,803 Thanked: 462 Times View My Garage	a) Cannot be serviced here in India b) Send it to US for repairs, if you can c) If during the scan they find that it has been unlocked or while upgrading its software, again a problem. You will have to take that chance, otherwise forget the 22k.
	() Thanks