Date - 22nd July, 2008
Time - Appx 6.50 PM
I walked into the reliance web world to recharge my prepaid phone connection with the "bol India bol" plan as my best friend is based out of Hyd and I get to speak unlimited with her through this plan. The tariff for this plan is 496 a month.
History: 10.00 AM
Last month when I activated this plan, I was told at the web world that in case my mobile's main validity expires, I can just do a refill and the plans would remain the way it is. However, yesterday morning I receive an SMS that my outgoing is barred and I need to recharge. I was like, okay, let's do it. I asked our office stationery guy to do the needful; he said if I recharge, my talk plan would go for a toss. I was shocked and reconfirmed the same with the call center...they said YES!!
Now, it was just 20 days ago that I had recharged this plan, and if I refill now, I loose 10 days. But, do I have any option? No! as my outgoing is barred and I need to speak to my fried. I tell him, as of now, "life time validity refill karr do". He does it.
After I reach home at
6.00 PM, I decide to go to web world to recharge with the plan. I drive to the web world in Mira Road.
At the counter:
Lady X: Yes Sir?
Me: I tell her what has happened and she asks who was the lady? I tell her the lady who looks from the eastern part of the country. She was like, okay!
Lady 1: Sir, prepaid refill ka 2% extra towards credit card payment.
Me: Okay, no problem. I know that you guys charge it every time. I am paying your taxes!
After the recharge is done, I ask for a bill; the bill should be for 505 INR (496 + 2%). She says that she'll give it on the plain paper with the reliance stamp. I say, sorry! I need a proper bill as I need to submit it in the office. She redirects me to another lady
As you are aware, large companies do not accept such "chaloo bills". When I am paying 505 bucks, I have the right to ask for the bill. The Govt. too says so.
Lady 2: Please speak to my supervisor.
Me: Ma'am, she's your supervisor. It would be good if you speak to her and help me with the bill.
Lady 2: No, please speak to her. This is the billing counter! Exclusively for billing users.
kindly note that she's the only one who can print the bills. Hence I spoke to her.
Me: I am requesting you ma'am.
Lady 2: Aye isko bill chaiye and redirects me to another lady called "S".
I go to S's desk and tell her that I have made a transaction of 505 Rs and I need a bill to be submitted to the office. She again takes out her challo bill book ( more of less like a "post it" with nothing on it)
I say, ma'am! My finance would not approve it on this and hence I am requesting you for a proper bill.
S (Lady 3): Aye, iska transaction cancel karr. Isko pakka bill chaiye.
Me: Ma'am, when I am paying you for the services, I can't ask for the bill?
Sumita: Sab companies accept karta hai aisa bill. aapka aisa kaunsa company hai.
Me: (I have lost it now) Ma'am. It's an MNC and you have no right to talk about it.
She: Even rudely, haan haan...blah blah blah...She cancels my transaction on the Credit card machine and also the sms to revoke the plan activation.
All this while, a billing customer had walked in to pay his bill via card. After his card payment is done, I asked him if he was charged extra. He said No!
I then ask the original lady (the one who had redirected me to Sumita) why there is discrimination? She and "S" started talking rudely with me again.
After the transaction was I just walked out of the customer care center with a thought in mind NOT To enter it again ever. These ladies don't have the courtesy to speak properly. No Manners, etiquettes, No Business sense, Cheat the customers, do not issue bills.
I called up the customer care nos and lodged a complaint against the webworld by giving the ladies names, the address of the webworld and what all they are doing there. Mainly as follows:
- Spoiling the name of Reliance by talking rudely and impolitely to customers
- Charging extra from prepaid users and not from billing customers
- No issuing proper bills
- No etiquettes of speaking
- "Doing ehsaan on customers by talking to them"
- Incorrect refills (I saw this there) and then tell the customer to speak to the call center to correct it.
The person on the other end for a change was patient enough to listen to me and note the complaints (I am assuming as he gave me a complaint nos).
7.54 PM:
I drive to the neighborhood shop and ask him about the plan. I say "refill".
He does it. I ask for a
Bill again. No questions asked, a proper bill issued by him.
Moral of the story: Never ever go to the reliance web world again.
Request: Pass this post to the highest possible authority to know that such "Customer care" people are spoiling the name of the company.