I purchased a Sharp Split Air Condition from Vijay Sales Vasai showroom last Saturday.
Before the product was purchased, the sales people where giving us pleasant experience.Giving us lots of options to choose from, also as it was weekend so they told us there are few models that come under weekend discounts.I know that was just an offer to clear old stock.
After going through some models, we zeroed down Panasonic 1.5 Tonne split AC.We opted for Bajaj finance EMI system.
Later on,my father came home, took measurement and later realized that 1 tonne split AC would be more than enough for his room.So he went back the same evening,changed to Sharp 1 Tonne Split AC model and gave the pending documents like electricity bill,passport xerox.
We were promised delivery the very next day after 4 pm. But the product was delivered before 2 pm itself which i found little encouraging. We were told that the company guys will install the AC within 3 days from the Delivery.
When asked for the number of the person who will be giving us a call, we were told that they can contact the Vijay Sales Customer Support no and they would update on it.We believed them and left the showroom.
Now, today my father called up the VJS customer care no, wanted to know when will they call us,as depending on their arrival he has to plan his day accordingly. But the rep who spoke, kept on telling him, that they would contact us within 3 days. I was like what the hell, first they say they would install the AC unit within 3 days and now they say that they would contact us within 3 days. This was totally unacceptable. We asked for the companies number, but the rep said that they dont have their number.This was utter BS.
Few months back, we had bought an Onida Split AC from Snehanjali Vasai showroom and what an experience it was. When asked for companies technicians number, they promptly provided one and the AC unit was installed within a day.
After some heated argument, my dad asked to transfer the call to the supervisor.A person called Vinayak who we thought was a supervisor promised a call back with the number. But we are still awaiting a call from them.
I am very sure, at this competitive industry, no one can afford to give such a shitty after sales experience.Never had this kinda experience with Croma and Snehanjali. This was our first buy from Vijay Sales and will be the last buy but what a bad experience.
Why does everyone seems to give a good experience before buying a particular product and once the product is sold, why their attitude chances to "I dont give a ****". I am sure lot of Bhpian''s must have gone through these kind of experience.
I am awaiting a call from them. If they do not provide any update by EOD today, i am going to take the AC unit back to their showroom and cancel the invoice and tell my bank not to clear any of their ECS.