Quote:
Originally Posted by joe1980 So what are you trying to say? Are you recommending not to buy an iMac? Dont't scare me away as I'm planning to buy my first Mac Book Pro and so far I'm very much satisfied with my iPad and iPhone 4S. I'm planning to replace my Lenovo Thinkpad with a new notebook and considering to buy the Mac Book Pro. |
Well, as long as you have the Apple care for 3 years, you should be ok. They will change everything for free, even the whole machine if the problem is serious. After the 3 years, then you are on your own. Parts and labour will cost an arm and an leg.
But I am disappointed with the lack of diagnosis skill.
To continue from here:
http://www.team-bhp.com/forum/gadget...ml#post2734133
The iMac was freezing whenever I do something heavy with display. Like playing a HD movie and drag that window across the screen. In addition, it was not booting 9/10 times, forcing me to use safe boot option in Mac OS. This second problem had started after I removed rEFit boot manager.
Their solution... take backup, re-install OS. How to backup 2TB drive worth of data? Also, how is display freezing connected to disk corruption?
No Saar, this is the only way. Their supervisor, some lady called Rekha literally tried to drown my protest on the phone, saying re-install is the apple approved technique to solve such problem.
Twenty years back, I was one of the few professionals in Bangalore who could recover crashed hard drives. There were no recovery tools. I wrote my own tools using Assembly and C. I often had to add new features to the tool every time I come across a new problem at a client place.
Now some kid who is barely over 20 is telling me re-install is the only way. So I took matters into my own hand. I knew corruption was the legacy of rEFit Boot Manager. On a haunch, I re-installed the rEFit Boot Manager back. Voila! Booting problem was solved.
Later the tech-support kid was stunned to see the Windows partition up and running. He had told me on Monday that it was toast. He saw it from safe boot, and he didn't know Windows partitions can't be read in Mac safe boot mode. But I figured it out when I couldn't read NTFS pen drives from safe boot mode.
That left the freezing problem, it happens in both OS. It freezes full screen in Mac and half screen in Windows. Prior to that system becomes hot and fan starts going very loud. That made me realize that it is a hardware problem. In fact, when it freezes in Windows, sometimes it recovers with the message "Display Driver crashed but recovered successfully". Clearly a problem with display circuitry.
When I explained it to the supervisor lady and the Tech-support kid, they kept saying OS install will fix it. How to force them to use their brains? Sheesh, they are not technical enough to analyse the symptoms. I wonder what kind of training these people get.
Finally, when the iMac failed to work with both new and old display, the tech-support kid ventured to say "Something is wrong with the graphics card".
I said "You think that now?"
In the next one month, they changed display, graphics card, logic board, and some cable, one by one. Basically, they kept changing things until things started working. Yet, they wanted to re-install the OS first, which would have been a very wasteful affair.
I finally passed on the repaired iMac to my Apple development team since I was not really using the Mac OS. I downgraded to a Core i5 all-in-one PC (HP Omni 220-1020in).