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Old 14th October 2019, 09:03   #5371
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Default Re: The Laptop Thread: Configs, deals & questions

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Originally Posted by HydroFuel View Post
Thats a good deal. Battery size is very good generally it is 2 cell 37wh something.
I am also looking for similar model on Amazon, Cliq. I think I should look for Flipkart also. Does buying online affect warranty?
The deal should have been much better if I had an ICICI credit card for which they were offering 10% additional discount (I have seen people got a similar set at Rs.36000/- by using ICICI CC). I used Citibank CC and I got No cost EMI offer.

Warranty: I think online sellers are not responsible for warranty matters. We have to contact Asus or their local service centres for any problem. 12 months warranty written on the package label, however, I have not received any warranty card from them so far.
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Old 14th October 2019, 09:11   #5372
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Default Re: The Laptop Thread: Configs, deals & questions

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I have not received any warranty card from them so far.

Typically, your bill is your warranty card with most vendors. And with most of them, once you register details with them, you don't even need the bill. Also, I have seen with many vendors that the warranty start date begins on the date the laptop was shipped to the vendor rather than the date it got shipped to you. So if this is the case, you will also need to get that corrected. This happens with both online & offline vendors.
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Old 15th October 2019, 13:33   #5373
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Default Re: The Laptop Thread: Configs, deals & questions

Last week I had ordered a laptop directly from Lenovo website. It was a prepaid order. Everything went fine till I placed the order. Since then, whenever I went to check the order status, I am getting different status from different web pages. Yes, they have 3 different links to check the order status.

https://support.lenovo.com/in/en/account/myorder - The status shows shipment happened on 13th Oct and the item has been delivered (no date mentioned).
https://www.lenovo.com/in/en/my-acco...um/orderStatus - The status shows order is confirmed
https://www.lenovo.com/in/en/order-status/ - Page does not exist error

I sent an email to support (lenovosupport@ndcommerce.in), received a response stating that a ticket has been raised for my request. And I can follow the status of the ticket from this link
http://ndsl.helpserve.com/Tickets/Ti.../FNX-959-79213 - I get an error message when I opened this link.

I called up their customer support number 18004199733, which asks me to contact 02240174621 to know the order status. When I called this landline number, pre-recorded message asks me to send an email to customer support. So, the process starts again.

Does anyone has similar experience with Lenovo before? If not, does anyone has any other contact details?
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Old 15th October 2019, 17:29   #5374
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Default Re: The Laptop Thread: Configs, deals & questions

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Last week I had ordered a laptop directly from Lenovo website. It was a prepaid order. Everything went fine till I placed the order....... similar experience with Lenovo before? If not, does anyone has any other contact details?
Hi kavensri

A couple of months back, we purchased a Lenovo P1 through the website directly. The pre sales support was very good but poles apart from the post sales service.

The post sale logistics is outsourced to ND Commerce, which in my opinion has the worst customer support I have ever seen in my life. It takes ~25 mins on an average holding on the IVR message before you get through to a real person .FYI they have only person manning the customer support station. After 4 frustrating days of being in the dark on the package status and multiple emails to customer support, I was able to get the ND Commerce customer support manger's contact who was not exactly helpful in expediting the package

The tracking issues arrive from the fact that they use some no-name, third grade courier named "Flight Despatch" which does not have a tracking system. Once you get the AWB number, call the coruier company to follow up on the status. I could not believe that a laptop worth 2 lacs is shipped though a no name company. I ended up collecting the package directly from the coruier office at the destination

I wish you do not go through this ordeal for getting your laptop. You have to constantly follow up with these folks till things move.You will eventually get it. I am forwarding you the ND Commerce Manager's contact and Flight Despatch guy's contact by PM

Edit - I might not have PM privileges. Appreciate if you drop a pm with your contact and I will be happy to share the relevant details

Revverend

Last edited by revverend : 15th October 2019 at 17:42.
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