USB giving trouble

Bass&Trouble · 18th October 2009, 18:59

On one of my PCs, every time I try to copy some data to my pen drive, it takes a long time to initialize and then it either:

1. gives an error saying "Error copying file or folder. Cannot find the specified file. Make sure you specify the correct path and file name."

2. or it takes about 2 minutes to copy about 10MB of data.

What could be the problem? I have about 6 USB ports on the machine, and this happens with all of them. I am using a Microsoft Wireless Desktop over one of the ports and that works just fine. It's the pen drive that is giving trouble. The pen drive works perfectly fine on all my other machines. The pen drive is a 16GB Data Traveler, btw.

Things I have already tried:

1. Formatting the pen drive
2. Trying to update driver on those USB ports (the wizard can't find anything better than what is already installed.)
3. Disabling and enabling the USB from the device manager. (Here I disabled one by one until the second last port which was being used for the Wireless Desktop also was disabled and I was left with no way to operate the machine. Luckily there was one working USB port, thanks to which I could re-enable everything else.

SirAlec · 18th October 2009, 20:48

^^^ whats the mobo. Is it usb 2.

DerAlte · 18th October 2009, 20:59

Do you have any anti-virus active on this machine that governs USB also? The infra guys in my office use a Symantec version for conveniently preventing copying via USB (security policy in our organization).

The first error seems to be a source file error.

Bass&Trouble · 18th October 2009, 21:08

Quote:

Originally Posted by SirAlec

^^^ whats the mobo. Is it usb 2.

I don't know which MoBo it is. I do know it's an AMD Athlon Dual Core processor.

Quote:

Originally Posted by DerAlte

Do you have any anti-virus active on this machine that governs USB also? The infra guys in my office use a Symantec version for conveniently preventing copying via USB (security policy in our organization).

The first error seems to be a source file error.

I am using Kaspersky Internet Security 2009. As I said, I am sometimes able to copy small amounts of data (although it takes a lot of time), or if I try to copy a large amount of data, it sometimes partly gets copied. The rest of it is corrupted.

I know it shows a source file error. But it does this for just about any file I am trying to copy!

ph03n!x · 18th October 2009, 21:17

Do you have a spare HDD? if you fo, disconnect all other HDD and connect the spare, install Windows afresh. See if the USB works fine in the fresh install (even before you install *ANY* drivers). And then work your way up to what you install that causes the problem.

If the fresh install has the problem too, try a different version (Vista/ 7) of Windows...

SirAlec · 18th October 2009, 21:29

^^^ you don't need to do that. DOwnload any live windows cd like Hiren boot, etc and try the thing that Pho3n!x has mentioned.

Paradox · 19th October 2009, 08:48

Try logging into that workstation as a different user (with Admin rights) and check if the USB works normally. Sometimes, it may be a windows profile issue.

DerAlte · 19th October 2009, 09:55

Try another pendrive.

Also, download and install another AV like NOD32 (reboot after installing) and check if there is a resident worm that Kaspersky might have missed. I had a similar issue where Symantec never figured out there was a worm, but NOD32 promptly discovered the infection. (NOD32 coexists with other AV packages)

There is also a Windows malware detection update you could check out.

18th October 2009, 18:59	#1
Bass&Trouble Senior - BHPian Join Date: Mar 2006 Location: Bombay Posts: 2,754 Thanked: 124 Times	USB giving trouble On one of my PCs, every time I try to copy some data to my pen drive, it takes a long time to initialize and then it either: 1. gives an error saying "Error copying file or folder. Cannot find the specified file. Make sure you specify the correct path and file name." 2. or it takes about 2 minutes to copy about 10MB of data. What could be the problem? I have about 6 USB ports on the machine, and this happens with all of them. I am using a Microsoft Wireless Desktop over one of the ports and that works just fine. It's the pen drive that is giving trouble. The pen drive works perfectly fine on all my other machines. The pen drive is a 16GB Data Traveler, btw. Things I have already tried: 1. Formatting the pen drive 2. Trying to update driver on those USB ports (the wizard can't find anything better than what is already installed.) 3. Disabling and enabling the USB from the device manager. (Here I disabled one by one until the second last port which was being used for the Wireless Desktop also was disabled and I was left with no way to operate the machine. Luckily there was one working USB port, thanks to which I could re-enable everything else.
	() Thanks

18th October 2009, 20:48	#2
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	^^^ whats the mobo. Is it usb 2.
	() Thanks

18th October 2009, 20:59	#3
DerAlte Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 8,069 Thanked: 2,919 Times	Do you have any anti-virus active on this machine that governs USB also? The infra guys in my office use a Symantec version for conveniently preventing copying via USB (security policy in our organization). The first error seems to be a source file error.
	() Thanks

18th October 2009, 21:17	#5
ph03n!x Senior - BHPian Join Date: Jun 2008 Location: Coimbatore Posts: 2,566 Thanked: 5,961 Times	Do you have a spare HDD? if you fo, disconnect all other HDD and connect the spare, install Windows afresh. See if the USB works fine in the fresh install (even before you install ANY drivers). And then work your way up to what you install that causes the problem. If the fresh install has the problem too, try a different version (Vista/ 7) of Windows...
	() Thanks

18th October 2009, 21:29	#6
SirAlec Senior - BHPian Join Date: Sep 2006 Location: zxc Posts: 3,393 Thanked: 726 Times	^^^ you don't need to do that. DOwnload any live windows cd like Hiren boot, etc and try the thing that Pho3n!x has mentioned.
	() Thanks

19th October 2009, 08:48	#7
Paradox BHPian Join Date: Sep 2009 Location: Bengaluru Posts: 55 Thanked: 11 Times	Try logging into that workstation as a different user (with Admin rights) and check if the USB works normally. Sometimes, it may be a windows profile issue.
	() Thanks

19th October 2009, 09:55	#8
DerAlte Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 8,069 Thanked: 2,919 Times	Try another pendrive. Also, download and install another AV like NOD32 (reboot after installing) and check if there is a resident worm that Kaspersky might have missed. I had a similar issue where Symantec never figured out there was a worm, but NOD32 promptly discovered the infection. (NOD32 coexists with other AV packages) There is also a Windows malware detection update you could check out.
	() Thanks