Poor Reliance Internet Service. Security Risk and bad support. We have Reliance wireless Internet connection that Reliance calls Wimax. The claimed speed is 150 kbps for browsing, etc., which is just about OK. The download speed varies from 12 to 18 Kbps, which again is quite OK. Generally the ratio is 150/8 = 18.75 Kbps, but I am OK with the speed I am getting.
TRAI has clearly mentioned that for any internet to be called Broadband, the speed has to be 256 Kbps. We dont have broadband connection and in our case a small square dish is installed on our terrace, actually not terrace but above the cabin on the water tank. We have used Router so that more than one user can use internet, may be not at the same time, but we never want to change cables and all that stuff.
Initially, for one year everything was fine. One thing I must mention is that reliability for first one or may be one and a half year has been fantastic. What ever may be rain or any other thing, the net would work as long as we provide electricity to that dish through another device ( voltage regulator ? ).
Since last 8-10 months the issues have become irritating. We have never applied for Static IP, but my IP has not changed since long, may be one year. Why ? My IP is supposed to be Dynamic IP, so every time I log in and log out, I must be assigned a different IP. This worked with BSNL broadband that I had earlier. For the first one year, if I kept the dish switched OFF, the IP would change, but not for last one year. Next, downloads. Suppose I have downloaded something from Rapidshare ( mainly softwares for study ), then my computer would show UP + Down data usage as 700 MB, but Rapidshare would show that from my IP ( the IP ASSIGNED to me ) more than 1 GB is downloaded. I used Rapidshare for one month. My full one month usage was 7 GB and Rapidshare showed total download to be 14+ GB. Note that I did not use all those 7GB for Rapidshare. It was hardly 2-3 GB. I stopped using Rapidshare and other stuff, came back to torrents.
Now since last 3-4 months I am facing a weird issue. Suppose I am browing the net, which is mainly reading about automobiles, computers and solving paper for entrance exams for MBA, suddenly the connectivity goes away. As soon as this happens, I try to ping DNS servers. All three fail to ping. The connectivity would come back on its own, sometimes two minutes, sometimes 2-3 hours. Now when the connectivity is back, I have to log in again. After waiting for three months, I called on reliance customer care.
The customer care would say : Are you facing issue right now ? If I say no, they tell me to call next time when I am facing issue. Yesterday night, connectivity was lost, so I called them. First, an automated reply comes up. I know that after first instruction I have to press 2 and after second instruction I have to press 0. So my call will be answered by " Customer Care Executive ". This itself takes around 4-5 mins. So yesterday as soon as the call was received, i got the connectivity. The person who received call told me that the answer to this connectivity loss has to be answered by their technical department but right now he cannot transfer my call as I have got back my connectivity. Eventually after half an hour, my complain was registered with complain number 113161830.
Today at 11 am I got a call from My. Vyas from Vadodara for this problem. He promised me to call back after 20 mins. The call from his side never materialized. I called him at 1:45 PM. He said he did check my details, and the IP assigned to me is by captain and so it cannot change. About DNS connectivity loss ( which is definitely not a problem with my machine ), he said a person will be sent to my home within in 30 mins. The person never came.
Earlier around 2 weeks back, I made a similar call for loss of connectivity, the technical department instructed me to type ipconfig /all in my CMD to get physical address. She said that physical addess to not match so I will have to give her this from the dish. I provided her with the address. Now she said you are having connectivity, so her job is done. What is the main responsibility of technical department ? Just to confirm is one is getting login page or not. Everything else, its not their responsilibity, but its customer care executive's job. So I was basically in beech ka bandar situation.
One week ago, all of a sudden my password did not work. Argument from their side : you forgot to log out. I said no as I was browsing and after sudden connectivity loss I had to login again and this time login did not work.
My questions are :
1) As far as my understanding goes, if its Dynamic IP, whenever I login in an IP is assigned to me from a pool of IP. The customer care said that may be its only IP free. My point is that it cannot be a co-incidence that I get access to same IP for last one year. Why my IP does not change ? No, I am not on net for 24 hours for all 365 days.
2) What is security about my IP ? I have noticed that at my ip usage is shown more at many places. And I check my computer's network statistics from CMD, not any third party software just to be a bit more sure.
I think my IP is being misused. When I try to download something from Rapidshare or hotfile, sometimes, I am informed that I am currnetly downloading a file, but my computer does not show any up or down byte transfer.
And this is why I want my IP to change.
3) Why frequent disconnectivity issue is there ? It was not there earlier.
4) What can I do to protect my IP. All my computers are running Free AVG, no underground site browsing, just simple mail, news and regular car, computer and study site browsing.
I am currently not getting any answer for my questions. Arguments like dont give password, type this command, etc are irritating as I am calling them only after making attempts like checking if I am able to ping DNS, etc. And the password is not given to anyone at any point of time.
The way those customer care people talk is like they are the ones who know everything and give useless arguments.
I am now afraid about my security as my ip remains static and sometimes I come to know that something is being downloaded from my IP, even though I am not downloading anything. And when the connectivity goes, I am mostly logged onto my account on Gmail or Time institute or PT insitute for study purpose. |