Terrible experience of booking a Dzire vdi from Modern Automobiles, Ambala Hi all. after having gone through all the posts for the last close to a year , i had finally made up my mind for a dzire vdi. since i am an army officer, i had decided to buy the vehicle through CSD. I am now Starting a new thread here to share my terrible experience with Modern Automobiles, Ambala.
I had booked a Maruti Suzuki Swift Dzire VDi (Diesel) on 22 Feb 2011 from Ms. Modern Automobiles, Ambala Dealer code – 1801(18) through CSD Depot Ambala. The CSD order on Sales and Dispatch Department had placed the demand for Maruti Suzuki India Pvt ltd on the same day, ie, 22 Feb 2011 CSD depot Ambala.
Initially i was in touch with a sales rep of the name of Mr Jaspal of Modern Automibiles, who had promised the delivery of the car by 15 Mar 2011.
During this period, i had some minor, but nagging queries, for which Mr Jaspal was totally unaccessible, and was not even good enough to answer my phone calls. He was totally un available. this was a total contrast to his attitude, which in the beginning before the delivery of the vehicle, was of a good dealer. finally i had to call on the land line of the agency, and took numbers of Mr Chandrasekhar and Mr sachin, who were looking after CSD sales.
The entire staff dealing with CSD sales at Modern Automobiles are totally unfriendly and do not seem to believe in customer satisfaction.From the day the firm order was placed, the attitude of the sales rep of Modern automobiles for CSD customers has drastically changed. Mr Chandrasekhar, Mr Sachin and Mr Jaspal do not seem to be present for making the process of delivery of cars simpler. The date of delivery for the car has been changed at least 10 times, and still there is no clarity on the actual date of delivery. The three of them have even stopped responding to all tele calls, and finally when cornered from a different number, make flimsy excuses about the episode.
It is of utter shame for Modern automobiles and Maruti Ltd, to have recruited such incompetent persons. It is also totally unimaginable, that once a commitment for delivery has been made on a certain day, the three of them are not in a position to honour their own words, the next day, and end up postponing the delivery.
I have already made a payment of 5.88 L by demand draft, and due to the delay in delivery, now a full three months late, and the cost of the vehicle has also gone up by close to Rs 10,000/-. and now i am also suffering this financial loss. On approaching the dealer, I was told that CSD Depot Ambala has not paid outstanding amount of approx Rs 2 Crores to the dealer, because of which they are unable to pay Maruti Suzuki India Ltd. But this issue has also been resolved by the first week of may, and now still after a full three months, the delivery has not been made.
i have even been to the dealership, which is about 350 kms from where i live, and spoken to these people, but that day psomises were made, to be broken on phone subsequently.
I would request all from the team bhp community, if u could help me out on this mess, for such a unnecessary reason.
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Last edited by bblost : 21st May 2011 at 20:44.
Reason: Check Post. Thanks.
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