Another Mail which has been sent to them and yet heard no replies....
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------ Forwarded Message
From: Rahul Roy
Date: Thu, 10 Nov 2011 17:24:00 +0530
To: <vivek_rajput@tkm.co.in>, <shivkumar@tkm.co.in>, <hiroshi_nakagawa@toyota-kirloskar.co.in>
Cc: avp_service <avp_service@uttamtoyota.net>, Uttam CR Delhi <cr_delhi@uttamtoyota.net>, cr_gzb <cr_gzb@uttamtoyota.net>, cs_uttam <cs_uttam@uttamtoyota.net>, voc <voc@tkm.co.in>
Conversation: Regarding your Toyota Fortuner **27 May 2011** REMINDER
Subject: Re: Regarding your Toyota Fortuner **27 May 2011** REMINDER
Dear Team Toyota,
Besides going through the below mails, you can also go through the below links to get to the
Link on 4wd4all:
Toyota Fortuner & Uttam Toyota - forgets quality and service?
Link of TBHP:
http://www.team-bhp.com/forum/indian...y-service.html
After lot of denying the parts were changed but the problem still persists. The condition has gone back to Feb 2011 stage when the problem used to be intermittent. I feel it would be lousy and insensible to wait for another six months and 25 thousand KMs of driving..
On insistence of Mr. Rajput I went and met with Mr. Bhopal so called VP of Uttam Toyota. He was there along with his team but he remained quite through out the time and letting Mr. Sunil Dutt or Ms. Aarti speak. Regarding the clutch issue Mr. Dutt says (I guess he is GM service) if there is problem even in one gear they will open up the clutch even if there is or are no other symptoms as per the TOYOTA service book provided to them. I unfortunately do not agree to the same and as you guys to kindly resolve the matter or update my knowledge about the cars.
Mr. Bhopal did not reply to single question, then why he was even present. At the end I asked him if they would be sending me a minute of meeting and he replied “yes tomorrow”. I asked him who would be sending it. He said “Aarti would send it”.
It’s been over two months I have not seen it.
In my recent service also when I asked them to mention my complaints in writing initially the service engineers at Uttam Toyota refused saying this is no problem – Why?
My two issues are still not solved. I am feeling I have been handed over a LEMON by your company and you all do not want to admit it and trying to hide behind and skirt the issues.
When Toyota did find the problem first time it was over six months (February till September) and 20-25 thousand KMS. Where in I also received Registered letter from UTTAM TOYOTA stating my vehicle is free of all problems in month of JUNE.
Now I am really afraid when TOYOTA would come back to me. Considering myself a repeat customer – Earlier had Corolla – which prompted me to buy TOYOTA again I am DISSAPPOINTED with the TOYOTA - “INDIANISED” Behavior – that is Ignore attitude, it will die it’s natural death . I had hoped you will come with same international level of concern for your customers over here.
Hope I do not have to send legal notices in stead of emails to get the problem sorted.
Also before asking me to send the car again to the workshop to be checked PLEASE check how many times it has been to your workshops and the time spent – I CONSIDER it LEMON and hopefully TOYOTA would and should see it the same way.
Regards
Rahul
9810042485
------ Forwarded Message
From: <vivek_rajput@tkm.co.in>
Date: Mon, 12 Sep 2011 10:56:06 +0530
To: Rahul Roy <rroy@averyps.com>
Subject: REGARDING YOUR FORTUNER VEHICLE
Dear Mr. Roy,
Greetings for the day.
This is in response to your below mail regarding your Fortuner vehicle bearing registration number DL7CG5654.
In further based on our discussion, a joint inspection was carried out along with you on 07 Sep 2011. Based on the inspection our dealership will be replacing necessary parts in your vehicle so as to resolve the concerns raised by you. The same has been explained to you by the undersigned.
After the necessary repairs, the vehicle will test drive, quality checked and will be delivered to you.
We thank you for continuous co-operation & understanding in this regard.
Reiterating our solemn commitment, we assure our best of service always.
For any further clarification/assistance feel free to be in touch with us.
Thanks & Ragards,
Vivek Rajput.
TKM- Customer Relations.
09560690148.
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Don't know when I would see Reply. No one is working in TOYOTA from TBHP it seems