Honda Owners, do you trust your dealer for repair costs ?

zenx · 25th February 2006, 17:18

Have seen two sides to this question with firm believers and those that were bitten. I'm probably category 2.

1. huge bills for essentially cosmetic work to door panels, front panel, repainting (55k, 45k)
2. o2 sensor replaced at 15k - here i give them the benefit f doubt
3. OEM compatible 6 CD changer @ 49K when I bought the car - ofc I didnt
4. Suggested rim replacement (2K) for the tiniest of bends
5. For a minor dent - Honda estimate 17k, got it done for 4k outside including other touch ups, which Whitefield Honda refuses to do as its not a "100% job"

GTO · 25th February 2006, 18:02

I dont trust Honda dealers AT ALL! Their service outright sucks.

One of the many reasons I dont trust them is that there is a huge variance in the service bills for the same services (e.g. 5K service, 10K service etc.). This came to light only after Shantanu and Ajmat spoke about their service expenses in Bangalore.

GTO

zenx · 25th February 2006, 18:13

Yeah, it clearly points to a monopolistic attitude. V few of them in a zone, obviously can get away with what they want to. I love the car, but these guys aren't helping Honda's cause at all.

BTW, GTO, u seem to hv voted contrary to ur opinion (mebbe the choices need more obvious wording?)

adya33 · 25th February 2006, 18:21

Quote:

BTW, GTO, u seem to hv voted contrary to ur opinion (mebbe the choices need more obvious wording?)

I have voted for that. Because in Pune I have had very good experience from Honda people.

ajmat · 25th February 2006, 18:42

I get my car serviced....period. Got my bumper replaced once but it did not actualy need it as I later on found out so will look hard outside

Wiper blades - 1200, 400 for a Bosch set, gimme a break

Latest scame - ringing you and telling you to service your car every three months. - read the manual - its 6 months or every 5000km

Service has improved ever since Dakshin came in. For CBU versions, parts are horrendous, Jaggu has a tale or two about the CRV.

zenx · 25th February 2006, 18:48

I have not given Dakshin a shot yet - am too paranoid I'll run up a 10K bill generally if I enter a Honda authorized place

Of the externals, any realiable names ? I got my last servicing done at RAC in Koramangala, and the car has felt ok so far. The brake pads were replaced and did not cost the 3.5K mentioned recently on this board - so I'm optimistic. Time will tell.

srasania · 25th February 2006, 19:08

I have had PATHETIC experiences at service/repair from Ichibaan Honda Service facilities in Mumbai..but now,I always take it to Arya Honda,and they are much much better,much larger service area,newer machines,and excellent trained/polite staff..
But yes,All Honda Service Facilities are expensive..painting/dent repair/parts/etc. cost more.

-sr

SLK · 25th February 2006, 19:21

I am in a fix!
No I don't trust the MASS for my cars... but I get all work service or otherwise from them!.... just because I haven't found a better alternative!

So... I can't vote for "Another brand - and trust my dealer completely"
alSO. I can't vote for "Another brand - and get work done at non-authorised workshops"

zenx · 25th February 2006, 19:46

MASS's are reasonably good - may need a little bit of trial and error but a) there ARE quite a few around, b) a good percentage a decent and ok price wise (enough competition) c) Maruti's official rates are themselves not astronomical.

cnu · 26th February 2006, 00:53

Quote:

Originally Posted by ajmat

Latest scame - ringing you and telling you to service your car every three months. - read the manual - its 6 months or every 5000km

Was it from Whitefield Honda ?

I got the same call yesterday. Got pissed off after seeing the manual. I am thinking of posting a feedback at Honda's website about these calls.

By the way, how is Dakshin Honda's service ? Has anyone got a feedback ?

Quote:

Originally Posted by zenx

5. For a minor dent - Honda estimate 17k, got it done for 4k outside including other touch ups, which Whitefield Honda refuses to do as its not a "100% job"

Sameer, where did you get this work done ? I have a dent and some deep scratches on the right side back door. I need to get them corrected and I am sure people at Whitefield Honda will give a big estimate.

Cheers

buzzin_hornets · 26th February 2006, 01:42

HELL NO! I dont trust any honda dealers, especially LINKWAY HONDA @ GOREGAON (E).. they suck!!

LandCruiser · 26th February 2006, 04:32

In india customer satisifaction doesnt have a place, not even a thought. Just because car owners are faily rich the idea of service centers is milk money.

I dont trust the Hyundai service center in chennai. In the last one year they have made as much money from me as possible.

I also dont trust sundaram honda from my friend's experience.

zenx · 26th February 2006, 07:29

I got the last round done at Vijay Auto - v decent job - 7k for the driver side door, front panel and assorted other work. A MASS would probably cheaper and you can often chat them into it. Best is to ask around a bit, collect a few more inevitable scratches and get it all done at one go.

s0uljah · 26th February 2006, 14:25

MASS = Maruti Authorised Service Station ??

Advaith Hyundai has been screwing around with my last 2 services.. Not upto the mark according to me.

Shan2nu · 26th February 2006, 14:31

Own a Honda and trust their service. Dunno about the scene in Bbay but, the Blore dealers are pretty damn good.

Have always got the car serviced officially.

Shan2nu

View Poll Results: Do u trust a dealer (especially Honda owners) for service/repair costs ?
Own a Honda - and trust my dealer completely	24	25.00%
Own a Honda - I get it done elsewhere (non-Honda) when I can	32	33.33%
Another brand - and trust my dealer completely	27	28.13%
Another brand - and get work done at non-authorised workshops	13	13.54%
Voters: 96. You may not vote on this poll

25th February 2006, 17:18	#1
zenx Senior - BHPian Join Date: Oct 2004 Location: Bangalore Posts: 1,161 Thanked: 158 Times View My Garage	Honda Owners, do you trust your dealer for repair costs ? Have seen two sides to this question with firm believers and those that were bitten. I'm probably category 2. 1. huge bills for essentially cosmetic work to door panels, front panel, repainting (55k, 45k) 2. o2 sensor replaced at 15k - here i give them the benefit f doubt 3. OEM compatible 6 CD changer @ 49K when I bought the car - ofc I didnt 4. Suggested rim replacement (2K) for the tiniest of bends 5. For a minor dent - Honda estimate 17k, got it done for 4k outside including other touch ups, which Whitefield Honda refuses to do as its not a "100% job" Last edited by zenx : 25th February 2006 at 17:28. Reason: Poll's a little wider than title suggests
	() Thanks

25th February 2006, 18:02	#2
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,460 Thanked: 299,944 Times View My Garage	I dont trust Honda dealers AT ALL! Their service outright sucks. One of the many reasons I dont trust them is that there is a huge variance in the service bills for the same services (e.g. 5K service, 10K service etc.). This came to light only after Shantanu and Ajmat spoke about their service expenses in Bangalore. GTO
	() Thanks

25th February 2006, 18:13	#3
zenx Senior - BHPian Join Date: Oct 2004 Location: Bangalore Posts: 1,161 Thanked: 158 Times View My Garage	Yeah, it clearly points to a monopolistic attitude. V few of them in a zone, obviously can get away with what they want to. I love the car, but these guys aren't helping Honda's cause at all. BTW, GTO, u seem to hv voted contrary to ur opinion (mebbe the choices need more obvious wording?)
	() Thanks

25th February 2006, 18:42	#5
ajmat Team-BHP Support Join Date: Feb 2004 Location: Bangalore Posts: 14,858 Thanked: 27,923 Times View My Garage	I get my car serviced....period. Got my bumper replaced once but it did not actualy need it as I later on found out so will look hard outside Wiper blades - 1200, 400 for a Bosch set, gimme a break Latest scame - ringing you and telling you to service your car every three months. - read the manual - its 6 months or every 5000km Service has improved ever since Dakshin came in. For CBU versions, parts are horrendous, Jaggu has a tale or two about the CRV.
	() Thanks

25th February 2006, 18:48	#6
zenx Senior - BHPian Join Date: Oct 2004 Location: Bangalore Posts: 1,161 Thanked: 158 Times View My Garage	I have not given Dakshin a shot yet - am too paranoid I'll run up a 10K bill generally if I enter a Honda authorized place Of the externals, any realiable names ? I got my last servicing done at RAC in Koramangala, and the car has felt ok so far. The brake pads were replaced and did not cost the 3.5K mentioned recently on this board - so I'm optimistic. Time will tell.
	() Thanks

25th February 2006, 19:08	#7
srasania BHPian Join Date: May 2005 Location: Orlando, FL, USA Posts: 321 Thanked: 8 Times View My Garage	I have had PATHETIC experiences at service/repair from Ichibaan Honda Service facilities in Mumbai..but now,I always take it to Arya Honda,and they are much much better,much larger service area,newer machines,and excellent trained/polite staff.. But yes,All Honda Service Facilities are expensive..painting/dent repair/parts/etc. cost more. -sr
	() Thanks

25th February 2006, 19:21	#8
SLK Senior - BHPian Join Date: Feb 2004 Location: DL XX XX XXXX Posts: 1,634 Thanked: 1,011 Times	I am in a fix! No I don't trust the MASS for my cars... but I get all work service or otherwise from them!.... just because I haven't found a better alternative! So... I can't vote for "Another brand - and trust my dealer completely" alSO. I can't vote for "Another brand - and get work done at non-authorised workshops"
	() Thanks

25th February 2006, 19:46	#9
zenx Senior - BHPian Join Date: Oct 2004 Location: Bangalore Posts: 1,161 Thanked: 158 Times View My Garage	MASS's are reasonably good - may need a little bit of trial and error but a) there ARE quite a few around, b) a good percentage a decent and ok price wise (enough competition) c) Maruti's official rates are themselves not astronomical.
	() Thanks

26th February 2006, 01:42	#11
buzzin_hornets BHPian Join Date: Dec 2005 Location: Mumbai Posts: 236 Thanked: Once View My Garage	HELL NO! I dont trust any honda dealers, especially LINKWAY HONDA @ GOREGAON (E).. they suck!!
	() Thanks

26th February 2006, 04:32	#12
LandCruiser BHPian Join Date: Jul 2005 Location: Chennai Posts: 712 Thanked: 51 Times View My Garage	In india customer satisifaction doesnt have a place, not even a thought. Just because car owners are faily rich the idea of service centers is milk money. I dont trust the Hyundai service center in chennai. In the last one year they have made as much money from me as possible. I also dont trust sundaram honda from my friend's experience.
	() Thanks

26th February 2006, 07:29	#13
zenx Senior - BHPian Join Date: Oct 2004 Location: Bangalore Posts: 1,161 Thanked: 158 Times View My Garage	I got the last round done at Vijay Auto - v decent job - 7k for the driver side door, front panel and assorted other work. A MASS would probably cheaper and you can often chat them into it. Best is to ask around a bit, collect a few more inevitable scratches and get it all done at one go.
	() Thanks

26th February 2006, 14:25	#14
s0uljah Senior - BHPian Join Date: Feb 2006 Location: BLR Posts: 2,222 Thanked: 26 Times View My Garage	MASS = Maruti Authorised Service Station ?? Advaith Hyundai has been screwing around with my last 2 services.. Not upto the mark according to me.
	() Thanks

26th February 2006, 14:31	#15
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 125 Times View My Garage	Own a Honda and trust their service. Dunno about the scene in Bbay but, the Blore dealers are pretty damn good. Have always got the car serviced officially. Shan2nu Last edited by Shan2nu : 28th February 2006 at 20:25.
	() Thanks

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