Re: Metro Chevrolet - Dealer asking for more money Finally I have written to GM . Hope I get a speedy resolution
Dear Sir
My name is Parishrut and a big fan of “GM” in particular.
This is my grievance and I am going to keep it short & concise
I have finally chosen to settle in for Beat PS Petrol. I have already booked my car on 12th Nov from Metro Chevrolet in Delhi.
A waiting period of 8 -10 days was indicated to me but when I walked into the dealership on 17th , I was told that the colour Black is not available. No one had called me for those 5 days in between and never had planned to.
To my utter dismay , I was given two options after couple of days.
Option 1 – Settle in for Linen Beige colour
Option 2 – Upgrade to LS model costing me extra 25,000
Option 1- I DO NOT LIKE THAT COLOUR. Besides, a car is for life for me and it is the first time I am buying a car. The compromise is not worth it.
Option 2 – I do not have that kind of money , else I would have settled in for an LS anyways. Besides, I do not understand why for no fault of mine I am expected to shell out 25K
The dealership wants to portray that they are giving me two options as a way of showing flexibility. Sadly, in both the cases I loose. Money.
This is not flexibility. This is imposition of something that they already have.
I have asked them if they are ok to lose 1 customer , booking amount & the down payment to which they have shown no respite and have admitted, they will have to. This has completely changed my perception about the Bow Tie logo.
I hope someone in the GM system gets back to me and helps me find a solution
I am ok to wait for sometime as far as I am not been asked to shell out more money. Lastly , I am an average guy who wants to own a CHEVY BEAT since March 2011, soon after it was launched.
Please note : The dealer can sell many cars in a day but I am only buying it once. I am appalled by my car buying experience and seek a speedy resolution
I can send you scans of the booking amount cheque , order booking form and statement from my bank
Please help me
Parishrut
+91-9XXXXXXX
Last edited by Technocrat : 21st December 2011 at 02:08.
Reason: Removed extra html tags, please avoid copy pasting from external editors, thanks
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