Re: Scorpio SLE Water leak - Thank you Mahindra & TVS Quote:
Originally Posted by benbsb29 I believe the date of purchase should read as 2011. |
...not unless it is "Back To The Future" Quote:
Originally Posted by mayankjha1806 Apart from the 2012/2011 mixup everything went as it should for a good customer experience. Such positive stories take the pain of the occasional niggles that one get sometimes in Mahindra vehicles. |
I choose Maruti for that exact reason. Even when the dealer decides to foul up the deal, Maruti steps in and has a word with the dealer to get them to play fair. Quote:
Originally Posted by raj_5004 Poor customer support is more irritating that niggles in the car. Mahindra has done well to overcome the poor ownership experience by providing good customer care & offering freebies. |
Although freebies sounds good, I would much rather have the service center provide on-site diagnosis and repair than have them keep the vehicle for 10 days. Getting a temporary replacement vehicle from the service center is a close second place. Quote:
Originally Posted by ninanjohn Sorry about the messup reg 2011/12. TVS changed the felt beneath the carpet and hence it was no longer smelling. Forgot to mention that they changed the AC unit too. More than the freebies it was the attitude of TVS and Mahindra which gave me support and delight |
It's nice to know that TVS changed the affected upholstery in the car. It seems to be the hardest thing to replace because the seats etc. are bolted down on top of it so it can get very time consuming. BTW, would it be possible for you to provide contact numbers or email addresses of the individuals who have helped your case at TVS and Mahindra?
Last edited by k_nitin_r : 16th January 2012 at 08:39.
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