I write this thread with a heavy heart and a bad headache. Today was supposed to be one of the biggest days in our life as I was to get the delivery of my new Audi A4 2.0 TDI, however I don't know if it was black Friday the 13th or some change in nakshatras that triggered this.
After an already not so pleasant pre sales experience (which you will get to read in my ownership thread once I get the vehicle) and 3 months of to and fro, we put everything on the back burner, I took an off from work and booked a cab to pick the car at 2.30pm.
Just when we were about to leave I get a call from the sales person stating the vkools are installed, however the one on the rear has got bubbles and will need to be re-installed, he then further continued to say, can we postpone the delivery by a day or two as it will take him 6 hours to just remove it and a few more to install back again. He stated that he will persoally deliver the car tomorrow with accessories. While I was completely taken aback, I still kept my cool and said, we've already got ready and a cab is down waiting for us so, let me take delivery and send someone over tomorrow morning to have it done.
He agreed but something sounded fishy, we finally get down in the next 15 minutes and I receive a call again before boarding the cab. He says; sir, there's a small problem, just now we were to deliver another car that was standing next to yours and the customers kid opened the door of his Q5 which banged into your car and put a dent around the fender. We will now need to send your car to our workshop right away and get the fenders replaced! I almost got a mild heart attack, however maintained my composure and asked is this why I was being stopped from coming over and was it really the vkool?
He further went to state we don't do these things and deal with honesty blah blah blah. I obviously had a problem in taking a new car which has already undergone repair and refused to take it. Tried calling his manager, however as usual my call wasn't attended to and so I sent acrosss a message and the reply i get is I apologize for the incident sir, however i have a bad throat and hence unable to talk but we will fix this and it won't affect your resale / insurance etc.
Since then till now i've received multiple calls from sales team members, service manager trying to convince me that it's just the fender that is damaged and in the CKD we do get extra parts considering indian conditions for these type of incidents. When i asked him if he can show me the invoice and prove that the part getting replaced is indeed from the same CKD package as my A4 he goes to say all part numbers are same no one can figure that out only the dealer who get it knows its from the same box
When i ask him for a picture of the damge (and mind you this was my nth request since morning to every person i spoke) he immediately asks me for my BB pin, which i provided in 2 seconds. Post which the replies i get are:
Service Manager: Sir the damage is so small that it cannot be visible in a picture that is clicked
Me: Fine just click pictures of all sides of the car and send it to me
SM: Sir, our boys tried but the workshop is too dark and nothing is visible in the pucture
Me:
You're telling me an Audi A4 white color is not visible in a picture clicked from a phone camera? Which phone is this?
SM: Sir, be rest assured you are in safe hands. we will change your perception about our brand and you will be delighted!
I'm still clueless as to what is to be done? I have my MBA Exam tomorrow after which i shall be going to do a PDI and take delivery of the vehicle tomorrow with another T-Bhpian, however i hope it's not one of those accident / used vehicle that is being given to me in the name of that little kid.
Shall post what my experience is tomorrow, signing out for now!</SPAN>
Mod team note: Removing [Font] tag, avoid copy pasting from external font editor. Also do a Preview before posting. Thanks