Re: Customer's Q7 being misused by Audi Dealership @ Vakola. Caught by GPS Tracker I think if a customer uses social media, including this forum to gain publicity for a legal wrong which was done to him by a company, and then the company settles it with the customer with very strict non disclosure agreements, due to which the customer cannot reveal all to the forum; then whether the forum members demand answers or not, the customer cannot answer back details to the same social media which he used earlier.
If that is the case here, then it is fair on behalf of the customer to do so. If the participants of social media feel that they have been used, then it is the nature of the medium and something they cannot feel aggreived about, since the purpose of such interaction was that the customer's problems be solved, which they have been.
The only exception to this would have been if it was a case of virtual marketing of a product. I believe the statement of the gps company is sufficiently clear in that respect. Anyways it is very unlikely there will be ever be sufficient unbiased evidence on this.
All those saying replacement of car is way too much compensation for the offence, believe me it isn't. If the car was used for a crime in-between, the owner of the car will go through so much hassle that he will be willing to pay a few lakhs to just not be bothered. And such things may come to light much later.
And in any case, its not like the replacement is for free. Audi is getting an almost new fully functional car, and giving back a new car. Net net, Audi is only losing a couple of lakhs, and the customer has transferred the risk to Audi.
Just because there are other people who should be adequately compensated in their claims, doesn't mean that this customer doesn't need a replacement car.
Last edited by manolin : 1st December 2012 at 17:02.
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