[sandeep108]

If the customer was not informed of the model year or the records stated the wrong model year, then it would be a clear case of cheating. Otherwise it is fairly routine for these high end car dealers to give different discounts for different model years and one needs to be aware of the changes for each model year. Sometimes there are major changes, sometimes only minor.

Usually the invoice and documentation ought to state the model year. It is not BMW but the dealer who would be responsible for such fudging.

[Sahil]

Most dealer play these dirty tricks. Best thing to do is verify the VIN number before booking. When you ask them about the MFD they are always down play it and never give an exact month or year.

[VeyronSuperSprt]

The report states that the customer was given an assurance that it was a brand new vehicle.

[canonball]

Originally Posted by VeyronSuperSprt

the minister allegedly issued an order to "stop the enquiry against the BMW dealer without conducting further enquiry". The transport commissioner's order said the enquiry is being dropped on the direction of the minister.

The customer approached the High Court which stayed the transport commissioner's order which said the enquiry is being dropped on the direction of the transport minister.

Watch this space.

Link

The high court judge should also include in this case the reasons for which the transport minister intervened in the "due process" taking place and his "reasons" for directing transport commissioner to stop probe in such a contra executive manner. High time those who exert & facilitate influence should be JAILED and stripped of their office without BAIL. I am happy that folks are going to court, hope they also now take to task any joker who wants to pock his freakin p&*$^@wood into due process

[absynthguzzler]

Originally Posted by sandeep108

If the customer was not informed of the model year or the records stated the wrong model year, then it would be a clear case of cheating. Otherwise it is fairly routine for these high end car dealers to give different discounts for different model years and one needs to be aware of the changes for each model year. Sometimes there are major changes, sometimes only minor.

Usually the invoice and documentation ought to state the model year. It is not BMW but the dealer who would be responsible for such fudging.

I wouldn't agree with this. Ultimately, its the manufacturer that selects the dealers. A sense of ownership should be taken by the manufacturer , else he's also going the Skoda Way.

I was shocked to be told a snippet on selection criterion of some European brands . A company with over 20 yrs experience in automobile field of sales and service was rejected because "they are not party-goer types and cannot attract sales through socializing".

[canonball]

Originally Posted by absynthguzzler

I wouldn't agree with this. Ultimately, its the manufacturer that selects the dealers. A sense of ownership should be taken by the manufacturer , else he's also going the Skoda Way.

I was shocked to be told a snippet on selection criterion of some European brands . A company with over 20 yrs experience in automobile field of sales and service was rejected because "they are not party-goer types and cannot attract sales through socializing".

Unfortunately we have become the land of only showmanship, parties, and fake fronts. Fundamentals and sound ethics are diminishing by the second!

MAJORITY of dealers chosen by manufacturers are mostly "black marketers" as it is a great channel for idle cash. What can you expect from this lot? = party-going. The term party-goer now means = willing to compromise ANYTHING.

[amit]

It's the dealer and not BMW that's doing this so the thread title is mis-leading and deserves to be changed.

[sandeep108]

Originally Posted by VeyronSuperSprt

The report states that the customer was given an assurance that it was a brand new vehicle.

It could be a brand new vehicle, simply it was manufactured in 2011. Does not mean that it has been used by dealer / BMW / third party.

Originally Posted by amit

It's the dealer and not BMW that's doing this so the thread title is mis-leading and deserves to be changed.

Agree. BMW can take it as wrongful defamation by the poster / forum.

Ultimately the inquiry should proceed to determine whether the dealer did not inform the customer or the customer knew about it, got a fat discount and is now trying to play smart because of bad documentation by the dealer.

Agree that BMW also must conduct their own inquiry and remove the dealer if he is found involved in misleading the customer, which prima facie appears to be the case.

[drmohitg]

How can the Dealer tamper with the VIN of the vehicle? Or atleast in case of cars coming via the CKD route, one can always insist on getting the invoice of the car when it was billed to the dealer. For instance I was provided with this invoice copy which clearly showed that the dealer had placed the order in sept,2013 and the car reached him in october,2013.
Tampering with the VIN of the car etc makes it a very serious offence. Also there should be some action against the officials who stopped the enquiry!

[**r1d3r**]

If dealers from such reputed car companies do that then what do you expect from the others?

BMW should take strict action against these guys and look into this immediately and try and help the customers who were fooled by these malicious dealers trying to fool people and take them for a ride.

[Rehaan]

Thread title changed & thread moved to Indian Car Dealerships section.

@ VeyronSuperSprt - Please search before starting new threads. This thread will soon be merged here.

Thanks,
R

[wilful]

This is a serious matter. It may be the dealer at fault trying to palm off old stock but BMW would do well to take note of this and take some action against the dealer. Customer confidence should not be dented by such unscrupulous dealers.
As for the ministerial order, one is not really surprised or shocked.

[VeyronSuperSprt]

Originally Posted by sandeep108

It could be a brand new vehicle, simply it was manufactured in 2011. Does not mean that it has been used by dealer / BMW / third party.

A car that has been lying in the dealership yard for a year or so is not by any stretch of imagination a "brand new" car. It may be unused just as shop soiled stuff are normally categorized as unused.

[Joe M]

Even for a 60,000 Rs scooter we used to ensure the vehicle we get is manufactured recently- most probably the same month itself. But how bad it is, to get a car manufactured long back, for 45 lacs!. Very shocking indeed.

It's high time we customers got some fair business and respect for the hard earned money we pay.

[VeyronSuperSprt]

Originally Posted by canonball

Unfortunately we have become the land of only showmanship, parties, and fake fronts. Fundamentals and sound ethics are diminishing by the second!

MAJORITY of dealers chosen by manufacturers are mostly "black marketers" as it is a great channel for idle cash. What can you expect from this lot? = party-going. The term party-goer now means = willing to compromise ANYTHING.

This seems to be a fact as it is only those with a lot of cash that can withstand a recession and have a huge stockpile of expensive cars. Bank funds OR other borrowings will not make the business case for a dealership of high end cars a worthwhile pursuit especially during recessionary times.