Mahavir Skoda (Hyderabad) Cheats. Customer-NO-Care@skoda-india! We bought a Skoda Rapid Ambition Plus from Mahavir Auto on 26 June 2013.
We opted a 2012 Model car, because there was a discount of 1.1 L on the OTR Price of 10.84 L.
We were told and assured that the 2012 and 2013 cars are the same and there are no differences at all except the date of manufacture.
During delivery, we noticed that the electrically adjustable OVRM are missing and Chrome trim was missing.
The sales executive at Mahavir Skoda, Secunderabad Mr. Sandeep told us that, there was a small difference which he overlooked to mention and pleaded us to take the delivery as the Life Tax has been paid and he would lose his bonus.
Even though we were apprehensive, we took the delivery out of pity for the sales guy, thinking it was a genuine mistake, of forgetting a feature. Tanked it up to the full and went home.
Next day, on the first drive, we felt that the rear speakers were not playing. Out of suspicion, when we rechecked the brochure and various online forums, we realized we were cheated.
Mahavir Skoda added a Skoda Music Player to the Ambition Variant and sold it even paying the life tax to the Govt. of AP as an Ambition Plus Variant. They cheated us, the insurance company as well as the Government of AP.
We called the sales executive Mr. Sandeep and he put me on with his sales Manager Mr. Ravikant, who lied to me saying it might be a case of wrong paper work and their stock register said it was an Ambition Plus.
If it was indeed a case of mistaken paperwork as mentioned by you:
* How did a Skoda ICE system get installed in an Ambition variant?
If you indeed say it was from the factory that this happened, I would proceed legally against Skoda India on the same.
Is their Quality Control so poor? That they cannot differentiate an Ambition and an Ambition Plus?
That they cannot hear the rear speakers not playing/ not being installed?
This is fooling the customer and taking him for a ride either by Mahavir Auto or it is Negligence from Skoda India in manufacturing cars. Now this gets interesting:
Mr. Pradeep Gandhi, CEO, Mahavir Skoda calls me and says as he cannot procure a 2012 model they’ll either refund your money or give us a 2013 model if we pay the price difference. We refused, saying they cheated. He then says “Yes, cheating happened, now what??”
After a lot of discussion and talking to Skoda India we were offered a 2013 car in lieu ONLY because they did not have another 2012 car in stock.
After all this mess, we are apprehensive and afraid of Mahavir Skoda for the maintenance and service of our car.
Mahavir Skoda is the only dealer in Andhra Pradesh and there is nowhere else for us to go either for service or spares.
So, we asked them for
4yrs FREE showroom Preventive + Maintenance Service (including consumables and spares) to keep the car in good condition. (Please note that we have taken 2 years extended warranty when we bought the car). So that we are assured of the service
4yrs Zero Depreciation Insurance with Bumper to Bumper coverage to be covered by Mahavir Auto. (For 1st year we have already paid when we bought the vehicle.) As compensation to the mess and the cheating.
Our request was denied.
We waited all this while to file a Police Complaint as Mr. Ravikant requested us to settle the matter amicably.
We on our part have requested Skoda India also to settle our issue, but
-------- Original Message --------
Subject: Acknowledgement Mail Mr.A. N JAYANTH
Date: Fri, 19 Jul 2013 09:12:06 +0530
From: "SKIN R: Aurangabad, Skoda India Customer Care" <customercare@skoda-auto.co.in>
To: <anjayanth@eth.net>
Cc: <gandhi@mahavirhyd.com>
Dear Mr. Jayanth,
Greetings from Skoda Auto!!! Acknowledgement
Request you to co-ordinate with the dealership for addressing of the concern. Also please find the attached mail by the dealer sent to you.
Trust your kind understanding on the same.
Regards,
Pranali Randive
Customer Support | 1800-209-4646
Škoda Auto India Pvt. Ltd
So, Skoda India has sided with the dealer. When contacted numerous times about the variant the car was manufactured, they did not give us any information.
We now assume that Skoda India is hand-in-hand with the dealer.
In light of all this, we now not only want the car we paid for, but also compensation for the cheating, mental agony and time consumed in resolving this issue.
Being a customer, we would like to invoke the following: Cheating Case against Mahavir Skoda and Skoda India for selling a car of a different variant. Forgery Case against Mahavir Skoda and Skoda India for insuring and declaring the car as another variant. RTI Act on Skoda India for providing the information about the car manufacturer variant when provided with the VIN. The MRTP Act, 1969 : As Mahavir Skoda is the only dealer in Andhra Pradesh and customers have nowhere else to go for service, warranty claims and purchases. |