Servicing Issues with Pajero Sport @ Aquest Auto Since the second service done in mid September, my woes with Aquest Auto – the official service station for Mitsubishi, just does not seem to end.
First for a routine second service, they took almost 4 days to service and deliver us the vehicle - this is after we had booked and send our vehicle!
When we received the car back - as they delayed it, they send it late in night and we could not do a test drive etc. I was leaving out of India the next day, so though my driver did mention about Brake not being very smooth - I kind of ignored it...saying they must have topped brake oil or something, so let us observe for a few days and then let us see.
I was away for 10 days, and the brake unfortunately kept on getting loose. Our error was that we did was not send it right away for repair, as I was not there and the vehicle was in use. When I returned after 10 days and drove the car and realized that the brake is really loose...we send the car immediately to Aquest Auto.
First thing Aquest auto started stating is that they had made us do test drive etc and everything was fine...I said, please look at the problem and then help me solve it. Depending on the problem we can say whether it was caused by service or whatever.
They took few hours and then said, the problem is because of diesel being mixed in brake oil.
I asked how can diesel reach in brake oil…their response, we would have topped it or someone outside would have topped it with Diesel!
A highly illogical statement, and which we know to be false - we will not be doing something so foolish - however I still said - instead of fixing blame, can we atleast know what has been the problem and what will it take to resolve it.
After 3 working days, they came back and said...brake is completely spoiled and all rubber parts have to be repaired and gave me estimate of Rs. 50,000.
I went and met their service Manager and Head - Mr. Roy where a representative of Hindustam motors - Mr. Pandurang who said he heads Maharashtra & Goa - also present.
I presented my view -
a) How could something alien go into the brake oil container?
b) We do not get any oil etc put from outside.
c) The car was just serviced by them two weeks back - and one of the items we had mentioned as complain that braking on high speeds - ...the braking was not even and car drifted to slight right.
They maintained - it would have been done by us - maybe at a petrol pump as they sometime have people checking for water - oil - they would have put diesel instead of oil.
My response -
1) First we do not let it be done for any of our cars. They all go to authorized service station only
2) The car was just serviced....why will anyone have the need to recheck the same and do top up.
3) How will a diesel fit in the brake oil refill bottle and while this is happening, we will allow it to happen.
4) Also is it not feasible - that just they are assuming that someone outside might have put diesel instead of Oil...could that not happen within their service station too?
It is after all not our first vehicle..we do have experience of owning and maintaining a car!
So it was a stalemate - their word against ours. Finally as it is our vehicle and to get it repaired our priority - I said OK...I will pay for the repair - please get it repaired. However now more than 10 days over - and they are not even able to tell us when they will get it.
Aquest Auto people and Mr. Pandurang's (Hindustan Motors guy) - first response when we call to check - that they are in meeting / travelling and will call back shortly.
Obviously no call comes back...when we check after 3-4 hours...again same response. When we push for a response - Aquest Auto says - please check with Hindustan Motors as parts are not available.
Mr. Pandurang says - he has arranged for the parts and now we should check with Aquest Auto - so it is a circular reference and we are like ping pong calling them alternatively - with no response
So while we are very sure it is a human error at Aquest Auto. (Am hoping they have not done it wilfully!) I am really finding their whole attitude and approach highly callous and irresponsible.
How can service managers always be in meetings and never call back?
They both do not agree for a conference call – citing they are busy - so that I can get Aquest Auto and Hindustan Motors guy on same call – so that they can give me a clear picture whether the parts have been send or not.
On another front, I would like to know from the forum members:
a) Any experience of such a thing?
b) I am not able to understand how it can happen.
c) What can a member do in this situation – where it is like one person words against another!
d) Can they know that Diesel was mixed with Oil?
e) Will diesel cause this problem that all rubber part of the brake system needs to be replaced |